Mid-Atlantic Operations Manager

Mobile Communications America; Beckley (WV); Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K

PTO

Holiday Pay

Education Incentives

Job summary

Mobile Communications America seeks a Regional Operations Manager to lead the MSS division in the Mid-Atlantic region. The role focuses on delivering reliable wireless and data services while guiding a multi-state team.

You will drive performance, standardize best practices, and coordinate with Sales, Finance, and Service to meet customer needs. A Bachelor’s degree is preferred and travel is expected.

Qualifications

• 5+ years of leadership in customer operations, service delivery, or project management within a multi-site environment.
• Experience overseeing teams in service dispatching, inventory, shipping/receiving, purchasing, and order management.
• Proven change management, process improvement, and team development success.
• Strong analytical skills with ability to interpret data, manage KPIs, and translate insights into actions.
• Telecommunications, wireless, or related industries experience preferred.
• Experience with operational reporting tools; Ormandy and Tableau are a plus.
• Bachelor’s degree preferred; equivalent experience considered.

Responsibilities

• Oversee day-to-day operations across multiple states for timely, accurate service delivery and customer support.
• Lead, coach, and develop teams to drive performance and growth.
• Identify gaps, implement scalable solutions, and standardize best practices region-wide.
• Monitor KPIs to improve service quality and efficiency.
• Collaborate with Sales, Service, Finance, and cross-functional teams to support customer needs and resolve escalations.
• Manage labor, budget, and resources to meet objectives.
• Coordinate with other Regional Operations Managers to align initiatives.
• Perform additional responsibilities and special projects as needed.

Skills

Leadership

Multi-site Ops

Data-driven decisions

Change management

Education

Bachelor’s degree

Tools

Ormandy

Tableau

Job description

MCA, your trusted advisor for wireless communications, data, and security, is seeking an experienced Regional Operations Manager to support our fast-growing Voice (MSS) divisionwithin the Mid-Atlantic region.

MCA seeks team members who share our values: service, growth, teamwork, and safety. As a Military Friendly Employer, we welcome veterans, with over 250 already on board. Join us and become part of the MCA family, where we prioritize both work and enjoyment. We offer competitive compensation and benefits such as Medical, Dental, Vision, 401K, PTO, Holiday Pay, Education Incentives, and more.

WHAT YOU WILL BE DOING:

• Oversee day-to-day operations across multiple states to ensure timely, accurate, and efficient execution of service delivery and customer operational support.
• Lead, coach, and develop team members to drive performance, operational excellence, and professional growth.
• Champion continuous improvement by identifying operational gaps, implementing scalable solutions, and standardizing best practices across the region.
• Monitor, analyze, and manage key performance indicators (KPIs) to improve service quality, operational efficiency, and overall performance.
• Partner closely with Sales, Service, Finance, and other cross-functional teams to support customer needs, resolve escalations, and streamline end-to-end workflows.
• Ensure effective allocation and utilization of labor, budget, and operational resources to meet customer and business objectives.
• Collaborate with other Regional Operations Managers to maintain alignment, share insights, and support regional and company-wide initiatives.
• Perform additional responsibilities and special projects as needed.

WHAT YOU WILL BRING TO THE TEAM:

• 5+ years of leadership experience in customer operations, service delivery, or project management within a multi-site environment.
• Direct experience overseeing and leading a team in customer operational job functions like service dispatching, inventory management, shipping and receiving, purchasing, and order management.
• Demonstrated success in driving change management, process improvement, and team development.
• Strong analytical and business acumen, with the ability to interpret data, manage KPIs, and translate insights into actionable strategies.
• Experience in telecommunications, wireless communications, or related industries strongly preferred.
• Proficiency with operational systems and reporting tools; experience with Ormandy and Tableau is a plus.
• Exceptional communication and presentation skills, with the ability to influence and collaborate at all levels of the organization.
• Highly organized, with the ability to prioritize multiple initiatives while delivering operational excellence.
• Bachelor’s degree preferred; equivalent experience considered.

YOUR ENVIRONMENT AND PHYSICAL REQUIREMENTS:

The physical environment requires some indoor and outdoor work. Indoor work requires long hours of sitting, standing, or walking. Outdoor conditions can vary (e.g., heat/cold, wet/humid, and dry/arid conditions), and working conditions are typical of a construction environment.

TRAVEL REQUIREMENTS:

This is a remote position, but the individual must be willing to travel as needed to support the company, customers, and direct reports. A company vehicle will be provided to support business-related travel.

An individual who resides in Pennsylvania, Maryland, Virginia, or West Virginia is preferred.

DIRECT REPORTS:

Yes, will have direct reports.

Who We Are

Mobile Communications America, Inc. (MCA) provides wireless communication, data, and security solutions that enhance workplace safety, security, and efficiency nationwide. Customers trust us to provide a portfolio of turn-key systems, products, and services — including two-way radio communications, vehicle uplift, security video and access control systems, BDA/DAS, remote monitoring, GPS tracking, SCADA, dispatch, mass notification, and point-to-point wireless networks. Our more than 65,000 customers span industries such as public safety, commercial, manufacturing, education, healthcare, utilities, and government. In addition to being the largest Motorola partner in the U.S., MCA has strategic partnerships with over 1,000 major manufacturers to offer an extensive portfolio of products and technologies.

What We Believe

We are better together through the MCA Way: living our core values of Service First, Growth, Teamwork, and Safety. We take our work and customers seriously and believe our best work can be fun. A component of our business that embodies the MCA advantage is our “Service First DNA” culture. Service isn’t just a motto for MCA, it’s an integral part of who we are and goes beyond our customers to our employees, partners, shareholders, and communities.

NOTE: The above statements describe the general nature and level of work performed by the person assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, and physical demands required of personnel so classified. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Mobile Communications America, Inc. is proud to be an Equal Opportunity workplace and is an Aff…