Microsoft Technology Account Lead - Retail and Travel

Avanade Inc.; United States; Remote; USD 150,000 - 200,000; Full time

Benefits offered by this job

Medical, dental, vision

Life insurance

401(k) plan

Bonus opportunities

Paid holidays

Paid time off

Job summary

Avanade Inc. is seeking a Microsoft Technology Account Lead (MTAL) who will build trusted relationships with Accenture, Microsoft stakeholders, and clients, while leading sales, delivery, and satisfaction for Microsoft-driven work.

The MTAL will partner with Accenture Account Leadership to craft and own a growth plan for the Microsoft platform across Retail and Travel accounts, coordinating cross-functional teams to align solutions with client strategy.

Qualifications

• 7+ years of customer management and/or enterprise sales experience.
• 7+ years of validated ability to lead a multidisciplinary team delivering Microsoft solutions.
• 5+ years in Retail and Travel verticals or related industries.

Responsibilities

• Build credibility through deep Microsoft product knowledge and consulting expertise to originate and expand Microsoft work.
• Lead cross-functional teams to design complex Microsoft solutions aligned with client strategy.
• Oversee pricing strategies, contract terms, and risk controls in response to RFPs and bids.
• Identify opportunities to expand the Microsoft footprint with additional products and services.
• Develop renewal strategies tailored to customer type to ensure retention.

Skills

Microsoft solutions sales

Relationship management

Account leadership

Cross-functional leadership

Negotiation

Job description

*This role can be based in any US market where Avanade/Accenture has a market presence.

Summary

The Microsoft Technology Account Lead (MTAL) is responsible for building trusted client account relationships with Accenture and Microsoft stakeholders as well as clients themselves, whilst leading sales, revenue, delivery, and client satisfaction for Microsoft focused deliverables.

As the Microsoft lead, the MTAL will work closely with Accenture Account Leadership to create, own, execute and maintain the plan for strategic business growth on the Microsoft platform across one or more accounts within the Retail and Travel Industries.

Key Accountabilities

Account Management

• Work as a key Microsoft advisor and go-to-contact for clients and Accenture Account Leadership. Builds and manages Microsoft relationships with client C-suite at one or more priority accounts.
• Manage key, strategic client relationships either personally or through a medium to large account team.
• Develop and implement a relationship management plan for strategic, complex existing accounts to build key relationships at decision making levels.
• Consult with a range of customer representatives at different levels to identify the outcomes they require, introducing relevant internal specialists and utilizing their expertise to gather and analyze complex customer data, clarify mid- to long-term customer needs, and develop and agree to a specification of customer requirements.
• Develop prescribed solutions and generate new opportunities by maintaining relationships with partner organizations to ensure smooth integration or a successful alliance execution.

Account Leadership

• Lead the development and implementation of a Microsoft strategy to ensure that intended business benefits are realized and tracked within and across client account(s).
• Champion a Microsoft AI and innovation stream within the overall Accenture account plan, ensuring the right resources are in place to execute the strategy.

Selling

• Act as a Trusted Advisor: Build credibility through deep Microsoft product knowledge and consulting expertise to originate and expand a portfolio of Microsoft work.
• Lead Solution Configuration: Direct cross-functional teams to design complex, tailored Microsoft solutions—including products, services, and contractual terms—that align with the customer’s mid- to long-term strategic needs.
• Manage Bid Responses: Oversee the development of pricing strategies, contract terms, and risk controls in response to RFPs, tenders, and bid solicitations.
• Drive Account Growth: Proactively identify opportunities to expand the customer’s Microsoft footprint by introducing additional products and services that enhance business value.
• Develop and Execute Renewal Strategy: Craft and implement renewal strategies tailored to customer type, focusing on key service elements to ensure retention and long-term engagement.

Key Performance Indicators

• Client Experience
• Overall & thought leadership / inspiration

Account Growth

• Account Sales & Revenue Growth - both AMBG and Avanade
• Account level CCI (Sold & Delivered)
• Personal Chargeability (30%)

Knowledge

• Supports efforts to build customer satisfaction, loyalty, and commitment, and secures organizational resources to do so.
• Is a strong big-picture thinker; makes frequent, clear references to the organization’s vision and strategy and the efforts required to drive them forward.
• Shows a strong commitment to identifying all relevant issues and making decisions that maximize outcomes for all key stakeholders

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Experience

• Education and/or experience in the Retail and Travel Industries.
• 7+ years of customer management and/or enterprise sales experience; Demonstrated success in managing strategic client relationships and driving growth in a service-based sales environment.
• 7+ years of validated ability to lead a multidisciplinary team in configuring and delivering complex Microsoft solutions aligned to client strategy.
• Familiarity with Microsoft technology stack; foundational or higher-level Microsoft certifications strongly preferred.
• 5+ years of experience working with the required Industry verticals and an ability to articulate Microsoft’s specific differentiation story within those industries in relation to at least one of the other major cloud providers.

Compensation at Avanade varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Avanade provides a reasonable range of compensation for roles that may be hired as set forth below.

We anticipate this job posting will be posted on 9/24/2026 and open for at least 30 days.

Avanade offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here: U.S. Employee Benefits | Avanade

California - $175,000 - 200,000

Cleveland - $150,000 - 170,000

Colorado - $150,000 - 170,000

District of Columbia - $170,000 - 190,000

Illinois - $165,000 - 185,000

Maine - $150,000 - 170,000

Maryland - $170,000 - 190,000

Massachusetts - $170,000 - 190,000

Minnesota - $165,000 - 185,000

New York / New Jersey - $175,000 - 200,000

Virginia - $150,000 - 170,000

Washington - $170,000 - 190,000

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