Microsoft Solutions Associate

ViziRecruiter,LLC.; Northern (KY); Hybrid; USD 52,000 - 68,000; Full time

Benefits offered by this job

Supportive team

Industry leader

Professional growth

Paid vacation & benefits

Tuition reimbursement & 401k

Job summary

Connection in the United States is seeking a Microsoft Solutions Associate to support our Business Solutions Group. You will serve as a dedicated Microsoft resource, helping customers with renewals, pricing guidance, and value-added services.

The role emphasizes cross‑functional collaboration, ongoing training, and building lasting customer relationships while meeting quarterly targets.

Qualifications

• Knowledge of Microsoft solutions and programs with ability to complete on-the-job training leading to certification.
• Proven sales, sales support or similar experience with ability to negotiate and present the best solutions.
• Intermediate Microsoft Excel skills with ability to present complex information to customers.
• Attention to detail in composing, keying, and proofing professional business materials.
• Adaptable with ability to switch tasks based on shifting priorities.
• Articulate with ability to express oneself clearly and professionally in written and oral communication.
• Interpersonal skills with ability to work well with all levels in the organization.
• Intuitive with ability to perceive others' feelings and motives quickly from subtle signals.
• Organized with ability to document activities, anticipate problems, plan schedules and monitor performance according to priorities and deadlines.
• Quick study with ability to master a situation or learn new things with minimum direction or training.

Responsibilities

• Partner with Account Managers to identify and pipeline opportunities to sell Advanced Technology Products to Microsoft customers.
• Actively manages inbound requests from Account Managers in a timely fashion.
• Works within the case management system to help process amendments, CIWs, CICRs, CPS orders, Direct billing orders, and quoting, and adding customer online tenants.
• Collaborates with Subscription Operations on billing cases, CSP orders, SKU creation, and related communications to Account Managers and customers.
• Performs online research to stay abreast of new product developments.
• Communicates with and trains Account Managers to provide efficient customer responses, using MS resources and portals.
• Stays current on programs, technical knowledge, market trends and operational models.
• Leverages Microsoft training resources.
• Builds and maintains positive relations with vendor resources and account teams.
• Executes outbound sales development activity based on Campaigns.
• Meets quarterly goals and objectives specified by MS Solutions Sales Leadership.
• Completes Azure Fundamentals and Microsoft 365 Fundamentals certifications within 12 months of hire.
• Performs other duties or special projects as assigned.

Skills

Microsoft lifecycle

Microsoft Volume Licensing

Presentation skills

Consultative selling

Prioritization

Communication

Attention to detail

Tools

MS Solution Sales Resource Page

Volume Licensing Portal

Job description

Introduction

Be part of the team that drives our company forward, transforming ideas into real-world tools and platforms that support the business and spur innovation.

Overview

What We Do:

We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That’s what we do. We’re the IT Department’s IT Department.

Who We Are:

Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It’s what makes Connection unique—what drives us to innovate and create technology solutions that stand apart from the crowd. We’d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.

Why You Should Join Us:

You’ll find supportive teammates and a rewarding career at Connection—plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees’ emotional well-being. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You’ll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Do you thrive working in a fast-paced sales and customer focused environment? If so, a career at Connection as a Microsoft Solutions Associate could be for you. Our Microsoft Solutions Associate (MSA) plays a critical role in supporting the success of our team. As part of Connection's Microsoft Center of Excellence our Microsoft Solutions Associate functions as a dedicated Microsoft resource supporting our Business Solutions Group.

What Connection can offer you:

• A supportive team invested inyou.
• Opportunity to work for an industry leader.
• Skill development and professional growth.
• Generous paid vacation, medical, dental and vision benefits.
• Tuition Reimbursement and 401k with matching.

What you bring to Connection:

• Knowledge of Microsoft lifecycle and renewals process.
• Familiarity with Microsoft Volume licensing.
• Comfort presenting to inside teams.
• Strong consultative skills.
• The desire to build, grow and forge lasting relationships.
• Ability to efficiently manage competing priorities.
• Superb communication skills.
• Excellent attention to detail.

Acts as a dedicated consultative resource for Sales, Sales leadership, and customers focused on Microsoft Solutions up to an intermediate knowledge level, providing recommendations that best fit the customer's goals. Refers more complex scenarios to higher level team members. Delivers industry-based insights to our customers focusing on pain points leading to Microsoft modern solutions. Provides Microsoft Volume Licensing (MVL) product, pricing and program guidance to Account Managers and customers. Utilizes a customer first approach focusing on positioning value added services to the customer, such as managed and professional services leading to customer transformation.

Responsibilities

• Partner with POD SAs to identify and pipeline opportunities to sell Advanced Technology Products to Microsoft customers.
• Actively manages inbound Xcelerate requests from Account Managers in a timely fashion.
• Works within Connection's case management system to help process contract amendments, Customer Information Worksheets (CIW), Contact Information Change Request (CICR), supplemental Customer Price Sheet (CPS) orders, Direct billing orders, and Direct billing EA quoting, and adding customer online tenants.
• Works in conjunction with the Subscription Operations team on scheduled billing cases, Microsoft CSP orders that are held or have failed, product SKU creation, and all other relevant communications to Account Managers and customers.
• Completes online research in order stay abreast of new product developments.
• Communicates with and trains Account Managers in order to be able to provide efficient customer responses, utilizing tools including the MS Solution Sales Resource Page, Volume License Portal and the Microsoft Product Cheat Sheets.
• Stays current on programs, technical knowledge, market trends and operational models.
• Leverages self-paced Microsoft Training via Get License Ready and Partner University.
• Builds and maintains positive relations with vendor resources and account teams.
• Executes outbound sales development activity based on specific Connection or Microsoft campaigns.
• Meets quarterly goals and objectives specified by MS Solutions Sales Leadership.
• Completes Azure Fundamentals and Microsoft 365 Fundamentals certifications within 12 months of hire.
• Performs all other duties or special projects as assigned.

Requirements

• Working knowledge of Microsoft solutions and programs with ability to complete on the job training leading to certification.
• Proven sales, sales support or similar experience with ability to negotiate and present the best solutions.
• Intermediate Microsoft Excel skills with ability to present complex information to customers.
• Attention to detail in composing, keying, and proofing professional business materials.
• Adaptable with ability to switch tasks based on shifting priorities.
• Articulate with ability to express oneself clearly and professionally in written and oral communication.
• Interpersonal skills with ability to work well with all levels in the organization.
• Intuitive with ability to perceive others' feelings and motives quickly from subtle signals.
• Organized with ability to document activities, anticipate problems, plan schedules and monitor performance according to priorities and deadlines.
• Quick study with ability to master a situation or learn new things with minimum direction or training.