Microsoft Engineer

ZealHire Inc.; Miami, Northern (FL, KY); Hybrid; USD 108,000 - 132,000; Full time

Job summary

ZealHire Inc. in Miami, FL is seeking a Microsoft Engineer to design, implement, and document Microsoft 365 solutions for enterprise clients.

The role covers Office 365, Intune, EMS, and Windows 10/11, with ownership of the Modern Workplace suite. You will lead projects, mentor the team, manage vendor relationships, and translate business needs into technical deployments onsite on a 6+ month contract (C2H).

Qualifications

• 3+ years of experience leading a team or MSP.
• Extensive experience with Microsoft 365 solutions including Office 365, Intune, EMS, and Windows 10/11.
• Proven track record designing and implementing Microsoft 365 solutions for enterprise clients.
• Strong project management skills to lead complex technical projects.
• Excellent communication and interpersonal skills for client and team relationships.
• Microsoft certifications such as Modern Desktop Administrator Associate, Security, Compliance, and Identity Fundamentals are desirable.
• Ability to work independently in a fast-paced environment.
• Experience managing SLAs and vendor relationships.

Responsibilities

• Design, implement, and document Microsoft 365 solutions to meet client needs.
• Lead the Modern Workplace suite, including Office 365, Intune, EMS, and Windows 10/11.
• Administrate Entra, Intune, and the M365 Tenant with a focus on security and performance.
• Translate business requirements into technical solutions for clients.
• Lead and manage complex projects with timely delivery and quality outcomes.
• Provide technical guidance and mentorship to team members.
• Stay up-to-date with Microsoft technologies and trends to suggest innovative solutions.
• Conduct workshops and training sessions to ensure successful adoption of Microsoft 365 solutions.
• Develop and maintain strong client relationships as a trusted advisor.
• Vendor management of outsourced L1/L2 support, ensuring SLA compliance.
• Collaborate with internal teams and vendors to improve first-call resolution.
• Create dashboards and reports to monitor the end-to-end support process.

Skills

Microsoft 365

Intune

Windows 10/11

MSP leadership

Project management

Client relationships

Education

Computer Science / Engineering / Business

Tools

MSP tooling

Job description

USC onlyNEED LinkedIn with pictureDL copy

Location: Miami, FL - Onsite

Duration: 6+months / C2H - 120K

Locals Only

Notes: Looking for someone who has deep experience in Entra, Intune and M365 admin.

Microsoft Engineer

Role & Responsibilities

• Design, implement, and document Microsoft 365 solutions to meet client needs.
• Take ownership of the Modern Workplace suite, including Office 365, Intune, Enterprise Mobility + Security, and Windows 10/11.
• Administrate Entra, Intune, and the M365 Tenant, ensuring security, compliance, and optimal performance.
• Collaborate with clients to understand their business requirements and translate them into technical solutions across events, facilities and collaboration landscapes.
• Lead and manage complex technical projects, ensuring timely delivery and high-quality outcomes.
• Provide technical guidance and mentorship to team members.
• Stay up-to-date with the latest Microsoft technologies and industry trends to provide innovative solutions to clients. Experienced managing relationships with Microsoft on a multi-million dollar enterprise agreement
• Conduct workshops and training sessions for clients to ensure successful adoption of Microsoft 365 solutions.
• Develop and maintain strong relationships with clients, acting as a trusted advisor.
• Vendor Management of the outsourced L1/L2 support desk; ensuring SLA compliance
• Work with internal teams and the support vendor to increase first call resolution ensuring high quality support to our restaurants.
• Creating, Updating, augmenting procedures and processes related to the identification, prioritization, and resolution of end user help requests
• Ensure the support process from L1 through L4 is fully documented and optimized. Hand offs from L1/L2 into L3/L4 are clear, well managed and properly tracked and reportable.
• Create dashboards and summary reports to demonstrate performance of the support entire support process from L1 to L4 ensuring it is within SLA and SLO.

Qualifications

• 3+ years of experience leading a team or MSP
• Extensive experience with Microsoft 365 solutions, including Office 365, Intune, Enterprise Mobility + Security, and Windows 10/11.
• Proven track record of designing and implementing Microsoft 365 solutions for enterprise clients.
• Strong project management skills with the ability to lead and manage complex technical projects.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and team members.
• Microsoft certifications such as Microsoft Certified: Modern Desktop Administrator Associate, Microsoft Certified: Security, Compliance, and Identity Fundamentals, or similar are highly desirable.
• Ability to work independently and as part of a team in a fast-paced, dynamic environment.
• Understanding of common SLAs including ASA, FCR overall SLA, AHT, MTR
• Experience in process creation and implementation
• Clear, concise communicator who can translate technical terms into business terms.
• Ability to analyze data sets to identify trends and report status
• Ability to write instructions and training guides
• Ability to present ideas in business-friendly and user-friendly language.
• Self-motivated and directed.
• Sufficient technical background to understand how systems integrate, hand off data and how to trace those systems attempt to triage hard to solve problems.
• Educational background Comp Science, Engineering, or Business (with practical technical experience)
• Experience in retail, hospitality or QSR is preferred.

Preferred Certifications

• Microsoft Certified: Identity and Access Administrator Associate (SC-300)
• Microsoft Certified: Cybersecurity Architect Expert (SC-100)
• Microsoft Certified: Security Operations Analyst Associate (SC-200)
• Microsoft Certified: Azure Solutions Architect Expert (AZ-305)

$000,000 – $000,000 Salary range is not shown on the candidate portal