Microsoft Dynamics 365 Quality Assurance Analyst

Medical Mutual; Cleveland (OH); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Medical Mutual in Ohio is seeking a Dynamics 365 Quality Assurance Analyst to lead QA across the Dynamics 365 platform. The role will define test strategies, create test plans, and execute manual and automated tests to ensure high-quality delivery.

You will collaborate with business stakeholders, developers, and solution architects to ensure solutions meet requirements and integrate with Power Platform and enterprise systems.

Responsibilities

• Lead QA activities for Dynamics 365 Customer Engagement apps (Sales, Customer Service, Marketing)
• Develop and maintain enterprise QA methodologies for Dynamics 365 and Power Platform
• Coordinate with stakeholders, developers, and solution architects to ensure quality and integration

Job description

Medical Mutual employees must submit their applications through MySource.

This is a hybridremote role based out of the Brooklyn, OH office, with the expectation to work onsite on designated inoffice days each week.

Founded in 1934, Medical Mutual is the oldest and one of the largest health insurance companies based in Ohio. We provide peace of mind to more than 1.2 million members through our high-quality health, life, disability, dental, vision and indemnity plans. We offer fully insured and self-funded group coverage, including stop loss, as well as Medicare Advantage, Medicare Supplement, and individual plans.

MS Dynamics 365 & Power Platform Quality Assurance Analyst

Seeking an experienced Microsoft Dynamics 365 Quality Assurance Analyst to lead quality assurance efforts across our Dynamics 365 platform. This role will be responsible for defining test strategies, developing comprehensive test plans, executing manual and automated testing, and ensuring high-quality delivery of Dynamics 365 solutions.

The ideal candidate will have deep experience across Dynamics 365 Customer Engagement applications, such as Sales, Customer Service, and Customer Insights (Marketing), Power Platform, and complex enterprise integrations. This individual will partner closely with business stakeholders, product owners, developers, and solution architects to ensure solutions meet business requirements and quality standards throughout the software development lifecycle.

Quality Assurance Delivery

For Dynamics 365 Customer Engagement applications, such as Sales, Customer Service, and Customer Insights (Marketing) lead QA activities in support of implementations, upgrades, enhancements, and production support initiatives. Develop and maintain enterprise QA methodologies for Dynamics 365 and Power Platform, standards, and best practices. Serve as the subject matter expert for Dynamics