Microsoft Dynamics 365 ERP Operations Solution Architect

Crowe; Boston (MA); On-site; USD 103,200 - 210,900; Full time

Job summary

Crowe is seeking a Manager - D365 ERP Operations Implementation Architect to lead design and delivery of Microsoft Dynamics 365 ERP Operations solutions for clients. In this client-facing role, you will combine functional and technical expertise to architect enterprise solutions and mentor consultants.

You will partner with stakeholders, run requirements workshops, oversee testing, documentation, and change management, and help modernize supply chain and manufacturing processes through ERP

Qualifications

• Bachelor's degree required.
• Microsoft Dynamics 365 certification relevant to ERP Operations or SCM required; MBA/JD/PhD may substitute.
• 7+ years of ERP Dynamics 365 ERP Operations implementation experience.
• Experience leading full lifecycle ERP implementations.
• Deep functional expertise across supply chain and operations.
• Experience designing ERP solution architecture including integrations, data management, and security.
• Strong client-facing consulting, communication, facilitation, and presentation skills.
• Willingness to travel as client engagements require.

Responsibilities

• Lead architecture, design, and implementation of D365 ERP Operations.
• Design solution architectures including integrations, data mgmt, and security.
• Configure D365 modules: Sales, Purchasing, Inventory, Warehouse, Production, Planning, PIM, Asset Management.
• Develop functional designs for system enhancements across operations.
• Analyze and optimize business processes to maximize ERP capability.
• Lead client workshops, gather requirements, and create specifications.
• Mentor consultants and guide delivery teams.
• Drive user adoption and change management.

Skills

Client-facing consulting

Communication skills

Facilitation

Presentation skills

Education

Bachelor's degree

Tools

Microsoft Dynamics 365 Certification

Azure Integration Services

Power Platform

Dataverse

Job description

Overview

Your Journey at Crowe Starts Here:

At Crowe, you can build a meaningful and rewarding career. We offer flexibility to balance work with life moments, trust you to deliver results, and support your well-being and career growth. Crowe emphasizes equitable access to opportunities across our audit, tax, and consulting groups, with a focus on innovation to enhance services.

Job Description

At Crowe, you will work with experienced professionals who help clients solve complex business challenges. We invest in your growth through continuous learning, leadership development, and opportunities to work on innovative, large-scale transformation initiatives in a collaborative, inclusive, and entrepreneurial environment.

About the Role

Our Microsoft Business Applications practice helps organizations transform operations with technology-enabled solutions. As a Manager - D365 ERP Operations Implementation Architect, you will lead design and delivery of Microsoft Dynamics 365 ERP Operations solutions that drive operational excellence and business transformation for clients.

In this client-facing role, you will combine functional and technical expertise with consulting skills to architect enterprise solutions, lead implementation teams, mentor consultants, and act as a trusted advisor throughout the project lifecycle. You will collaborate with cross-functional teams to deliver high-quality implementations and help clients modernize supply chain, manufacturing, inventory, procurement, and operational processes.

If you are passionate about solving complex business challenges, building client relationships, and leading transformational ERP implementations, we’d love to meet you.

What You'll Do

As a Manager, you will provide leadership across solution architecture, implementation delivery, and client engagement by:

• Solution Architecture & Implementation
  • Lead the architecture, design, and implementation of Microsoft Dynamics 365 ERP Operations solutions aligned to client objectives and best practices.
  • Design comprehensive solution architectures including system integrations, data management, and application security.
  • Configure D365 ERP Operations modules including:
    • Sales
    • Purchasing
    • Inventory Management
    • Warehouse Management
    • Production
    • Planning
    • Product Information Management
    • Asset Management
    • Additional operations and supply chain capabilities
  • Develop functional solution designs for system enhancements and customizations across operations and logistics processes.
  • Analyze and optimize business processes to maximize the capabilities of Microsoft Dynamics 365 ERP.
• Client Leadership & Consulting
  • Partner with executive stakeholders and business users to understand operational requirements and translate them into scalable ERP solutions.
  • Lead requirements gathering workshops and develop functional specifications, business scenarios, and solution documentation.
  • Serve as a trusted advisor throughout implementation, providing guidance while building strong client relationships.
  • Support organizational change by developing training materials, conducting user training, and driving user adoption.
• Delivery Excellence
  • Lead solution testing, quality assurance, and validation activities through test plans, test cases, and execution.
  • Produce high-quality functional documentation, business process documentation, design specifications, and testing artifacts.
  • Manage project deliverables, identify risks, and communicate mitigation strategies to project leadership.
  • Collaborate with project managers, developers, business analysts, change management professionals, and cross-functional delivery teams to ensure successful implementations.
• Leadership & Practice Development
  • Mentor and develop consultants by sharing technical knowledge and implementation experience.
  • Stay current on Microsoft Dynamics 365 ERP innovations, emerging technologies, and industry trends.
  • Help shape the ERP strategy by identifying new service offerings and technology opportunities.
  • Support business development by identifying client opportunities, contributing to proposals, and participating in sales pursuits.
  • Collaborate with Microsoft, third-party vendors, and strategic partners to deliver integrated client solutions.

Required Qualifications

• Bachelor's degree
• Microsoft Dynamics 365 certification relevant to ERP Operations or Supply Chain Management required. MBA/JD/PhD or Master's in Supply Chain Management may substitute the certification.
• 7+ years of experience implementing Microsoft Dynamics 365 ERP Operations (Finance & Supply Chain Management) or equivalent ERP solutions.
• Experience leading full lifecycle ERP implementations from design through deployment and post-go-live support.
• Deep functional expertise across supply chain and operational processes including procurement, inventory, warehousing, manufacturing, production, planning, and asset management.
• Experience designing ERP solution architecture including integrations, data management, and security.
• Experience developing functional requirements, solution designs, testing strategies, and implementation documentation.
• Strong client-facing consulting, communication, facilitation, and presentation skills.
• Demonstrated experience leading project workstreams and mentoring implementation teams.
• Ability to travel as client engagements require.

Preferred Qualifications

• Microsoft Certified: Dynamics 365 Supply Chain Management Functional Consultant Associate or other relevant certifications.
• Experience with Azure integration services, Power Platform, Dataverse, or related Microsoft technologies.
• Experience integrating D365 ERP with CRM, ISV solutions, manufacturing systems, warehouse automation, or third-party applications.
• Knowledge of data migration strategies, enterprise integration patterns, and ERP security architecture.
• Experience leading large, complex enterprise transformation initiatives.
• Prior consulting experience with a professional services organization.
• Experience supporting business development activities, proposal development, and client presentations.
• Demonstrated success leading teams, coaching consultants, and developing high-performing talent.

We expect the candidate to uphold Crowe's values of Care, Trust, Courage, and Stewardship. These values define who we are and we expect all team members to act ethically and with integrity at all times.

The application deadline for this role is 12/31/2026. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Crowe is not sponsoring for work authorization at this time.

The wage range for this role takes into account the factors involved in compensation decisions, including skill, experience, licensure, and business needs. A reasonable estimate of the current range is $103,200 - $210,900 per year.

Our Benefits

Your exceptional people experience starts here. At Crowe, we care about our people and offer a comprehensive total rewards package.

How You Can Grow

We nurture talent in an inclusive culture that values diversity. You will have regular meetings with your Career Coach to guide your career goals and aspirations.

More about Crowe

Crowe is one of the largest public accounting, consulting and technology firms in the United States. We provide audit, tax, advisory, risk and performance services and serve clients worldwide. Crowe is an equal opportunity employer and participates in a broad-based recruitment and selection process.

If you are interested in applying and need accommodation or assistance with the application process, please visit our Applicant Assistance and Accommodations page for more information: https://careers.crowe.com/crowe-applicant-assistance-and-accommodation