Microsoft 365 Support Specialist

Moog Inc.; Buffalo (NY); Hybrid; USD 39,743 - 49,676; Full time

Benefits offered by this job

Great compensation package

Flexible paid time off

Comprehensive insurance coverage

Tuition Assistance

Diverse and Inclusive Workplace

Job summary

A leading engineering firm is seeking a Microsoft 365 Support Specialist in Buffalo, NY, to join their Applications Development Team. The role involves diagnosing and troubleshooting issues related to email, Teams, and SharePoint, providing exceptional support to internal users. Candidates should have an associate's degree in IT or a related field and prior experience in IT support is preferred. The company offers comprehensive benefits, competitive hourly pay, and a hybrid work environment.

Qualifications

• An associate's degree in IT or related field with working knowledge of Microsoft 365 applications.
• Must provide top-notch service to internal customers.
• Familiarity with troubleshooting common technical issues is essential.

Responsibilities

• Diagnose and troubleshoot service issues related to email.
• Provide support for Teams-related issues, including chat and meetings.
• Administer and support SharePoint Online environments.

Skills

Knowledge of Microsoft 365 applications

Customer service skills

Familiarity with PowerShell

Experience with Active Directory

Education

Associates degree in IT or related field

Tools

Microsoft 365 Admin Center

Job description

Moog is a performance culture that empowers people to achieve great things. Our people enjoy solving interesting technical challenges in a culture where everyone trusts each other to do the right thing. For you, working with us can mean deeper job satisfaction, better rewards, and a great quality of life inside and outside of work.

Job Title

Microsoft 365 Support Specialist

Reporting To

Lead Analyst., Project/System

Work Schedule

Hybrid – Buffalo, NY

Moog’s Corporate Group Is looking for a Microsoft 365 Support Specialist to join our Applications Development Team!

Qualifications

• An associates degree in IT, or related field, with working knowledge of Microsoft 365 applications, including Outlook, Teams, and SharePoint, with the ability to troubleshoot common issues and provide user support.
  • Equivalent professional experience may be considered in lieu of a formal degree.
• Must be willing to provide top notch service to internal customers, working patiently to reach efficient technical solutions and support.
• Familiarity with PowerShell, Active Directory, and Microsoft 365 Admin Center, is a plus.
• Previous IT support or helpdesk experience is a plus.

Responsibilities

Email Support

• Diagnose and troubleshoot service issues related to email, including mail flow, mailbox management, and security.
• Perform regular maintenance and updates to ensure optimal performance and security.
• Assist with migration projects and integration with other systems.

Microsoft Teams Support

• Provide support for Teams-related issues, including chat, meetings, and collaboration tools.
• Manage Teams policies, configurations, and user permissions.
• Troubleshoot connectivity and performance issues.

Microsoft SharePoint Support

• Administer and support SharePoint Online environments, including site collections, permissions, and workflows.
• Assist users with SharePoint functionality and best practices.
• Perform regular maintenance and updates to ensure optimal performance and security.

General M365 Support

• Monitor and respond to support tickets in a timely manner.
• Provide training and guidance to end-users on M365 tools and features.
• Collaborate with other IT teams to resolve complex issues and implement new solutions.
• Stay up to date with the latest M365 features and updates.

How We Care For You

• Financial Rewards: great compensation package, annual profit sharing, matching 401k, and the ability to participate in Employee Stock Purchase Plan, Flexible Spending and Health Savings Accounts
• Work/Life Balance: Flexible paid time off, holidays and parental leave program.
• Health & Welfare: Comprehensive insurance coverage including medical, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages.
• Professional Skills Development: Tuition Assistance, mentorship and coaching opportunities, leadership development and other personal growth programs
• Diverse and Inclusive Workplace: Employee Resource Groups, cultural events, and celebrations.

Salary Range Transparency

Buffalo, NY $28.85–$36.06 Hourly

Salary Range Disclaimer

The base salary range represents the low and high end of the Moog salary range for this position in the given work location. Actual salaries will vary depending on factors including but not limited to location, experience, and performance. The range(s) listed is just one component of Moog's total compensation package for employees. Other rewards may include annual bonuses, employee stock purchase plan, an open paid time off policy, and many region-specific benefits.

This position requires access to U.S. export-controlled information.

Equal Employment Opportunity

EOE/AA Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran

Moog is an Equal Opportunity Employer, and as such affirms the right of every person to participate in all aspects of employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, contact our Human Resources department via phone at 844-367-5787.