Microsoft 365 & Endpoint Operations Lead

Insight Global; New Orleans (LA); On-site; USD 65,000 - 90,000; Full time

Job summary

Delta Utilities is seeking a hands-on Microsoft 365 and endpoint support specialist to own the day-to-day operation and continuous improvement of our productivity tools. This role emphasizes automation, documentation, and an ownership mindset to improve user experience.

The ideal candidate will manage Exchange Online, Teams, SharePoint, and OneDrive, while ensuring security, patching, and device compliance across Windows and iOS. Strong scripting and communication skills are essential.

Qualifications

• 3-5 years of experience supporting Microsoft 365 and endpoint management in an enterprise environment.
• Strong experience with Microsoft 365, Intune, Apple Business Manager, patch management, and endpoint configuration.
• Experience supporting Windows and iOS devices.
• Familiarity with ITSM platforms (ServiceNow or similar).
• Basic to intermediate PowerShell scripting skills.
• Excellent troubleshooting, communication, documentation, and organizational abilities.
• Microsoft 365 certifications and ITIL knowledge are preferred.

Responsibilities

• Administer and support Microsoft 365 services, including Exchange Online, Teams, SharePoint, OneDrive, licensing, and access management
• Manage endpoint environments through Intune, Apple Business Manager, and Mobile Device Management (MDM) platforms
• Support Windows and iOS devices, ensuring compliance, security, configuration standards, and patch management
• Troubleshoot and resolve Tier 2 issues involving M365, identity, collaboration tools, endpoints, and user access
• Create and maintain documentation, runbooks, knowledge articles, and support processes
• Serve as an internal advocate for Microsoft 365 by driving user adoption, awareness, training, and communication
• Continuously identify opportunities for automation, operational efficiencies, and process improvements
• Utilize PowerShell, APIs, AI tools, and workflow automation to reduce manual effort and improve support delivery
• Escalate complex issues with clear documentation and operational discipline

Skills

Troubleshooting

Documentation

Automation

PowerShell

Communication

Organizational skills

End-user support

Tools

Microsoft 365

Intune

Apple Business Manager

MDM

Patch management

ServiceNow

Job description

Delta Utilities is seeking a hands-on Microsoft 365 and endpoint support specialist to own the day-to-day operation and continuous improvement of our productivity tools. This role emphasizes automation, documentation, and an ownership mindset to improve user experience.

The ideal candidate will manage Exchange Online, Teams, SharePoint, and OneDrive, while ensuring security, patching, and device compliance across Windows and iOS. Strong scripting and communication skills are essential.