Microsoft 365 Cloud and AI Co-Op

Coverys, Inc.; Boston (MA); On-site; USD 28,000 - 41,000; Full time

Job summary

Coverys, Inc. invites a Microsoft 365 Cloud and AI Co-Op to gain hands-on experience building and supporting solutions within the Microsoft 365 platform, emphasizing Copilot and AI.

You will interact with teams across Coverys, including the UK, and help administer AI governance intake processes while maintaining user-friendly experiences. You will work closely with the Senior M365 Cloud Engineer to design, test, and document Copilot agents, research new Copilot capabilities, and contribute to

Qualifications

• Working toward a bachelor’s degree in Computer Science, Information Systems, or a related major.
• Experience with Microsoft Windows operating system environment.
• Interest in artificial intelligence and generative AI, with experience using AI tools such as Microsoft 365 Copilot or coursework in AI a plus.
• Problem-solving skills including identification of issues, obstacles, and opportunities, and development and implementation of effective solutions.
• Ability to use a methodical approach to troubleshooting.
• Strong written communication skills for producing clear, accurate articles and documentation for non-technical audiences.
• Strong verbal communication and customer service skills to collaborate with colleagues including in the UK.

Responsibilities

• Develop and implement custom solutions within the Microsoft 365 platform (SharePoint, Teams, Power Automate, Power BI).
• Collaborate with departments to translate business needs into technical solutions and provide support for M365 from initial contact to resolution.
• Design, build, test, and document Copilot agents and evaluate new Copilot capabilities.
• Assist with AI governance intake processes and maintain related SharePoint sites and content.

Skills

Windows OS familiarity

AI interest

Problem solving

Analytical thinking

Written communication

Verbal communication

Organizational skills

Willingness to learn

Education

Bachelor’s degree in Computer Science / Information Systems

Tools

SharePoint Online

Microsoft Teams

Power Automate

Power BI

Copilot

Job description

Position Summary

The Microsoft 365 Cloud and AI Co-Op will gain hands‑on experience and mentorship while building and supporting solutions within the Microsoft 365 platform, with a strong emphasis on Microsoft 365 Copilot and AI. This role will work closely with the Senior M365 Cloud Engineer and will also support the AI Governance program as the AI Governance Administrator. The co‑op will interact with individuals across departments at Coverys in the US and UK. The co‑op will be responsible for developing and optimizing solutions using SharePoint, Teams, Power Automate, Power BI, and Copilot, building custom Copilot agents, researching new Copilot capabilities, and helping administer the AI Governance intake process, ensuring a seamless and efficient user experience while supporting responsible AI adoption.

Essential Duties & Responsibilities

Microsoft 365 development and support

Develop and implement custom solutions within the Microsoft 365 platform, including SharePoint, Teams, Power Automate, and Power BI. Collaborate with various departments to understand business needs and translate them into technical solutions. Provide technical support for M365 from initial contact through resolution, including access and permissions requests. Ensure accurate and timely resolution of all assigned issues; elevate product bugs or unresolvable cases if necessary; notice trends and report reoccurring problems. Assist in the evaluation, testing, and implementation of new Microsoft 365 features and services. Participate in team meetings, including AI Governance meetings. Prioritize work in coordination with the Senior M365 Cloud Engineer and the AI Governance lead.

Copilot and AI solutions

Design, build, test, and document custom Microsoft 365 Copilot agents that solve defined business problems, including gathering feedback and iterating after release. Research and evaluate new Microsoft 365 Copilot capabilities, including Copilot within SharePoint, Outlook, Teams, and the Office applications, and summarize findings, limitations, and recommended use cases. Write articles on new and emerging Copilot capabilities for the DRC, translating technical features into practical guidance for employees. Develop training and support documentation, quick reference guides, and agent guidance in partnership with the Copilot training and Copilot Champions teams. Assist with Copilot usage and adoption reporting and with analyzing employee feedback. Follow Coverys AI governance requirements, including the AI Acceptable Use Policy, when building and testing AI solutions, and handle sensitive data (such as PHI and PII) appropriately.

AI governance administration

Serve as the AI Governance Administrator, owning the day‑to‑day workflow and records for the AI Governance intake process, including monitoring the inbox and queue, reviewing submissions for completeness, and routing requests to IT leads, risk reviewers, and approvers. Prepare AI Governance meeting agendas and materials, take meeting notes, and track decisions, actions, and approval outcomes. Maintain the AI Governance SharePoint site, intake solution, and AI Hub content, including testing changes and validating permissions and notifications. Process and track related requests, such as Copilot web grounding exception requests, and produce status reporting on request volumes and turnaround times.

Education, Requirements & Competencies

• Working towards a Bachelor’s degree in Computer Science, Information Systems, or a related major.
• Experience with Microsoft Windows operating system environment.
• Interest in artificial intelligence and generative AI, with experience using AI tools such as Microsoft 365 Copilot or coursework in AI a plus.
• Problem‑solving skills including identification of issues, obstacles, and opportunities, and development and implementation of effective solutions.
• Ability to use a methodical approach to troubleshooting.
• Strong written communication skills, including the ability to research a topic and write clear, accurate articles and documentation for a non‑technical audience.
• Strong verbal communication and customer service skills to consistently maintain a high level of collaboration and interaction with clients and teammates, including colleagues in the UK.
• Strong organizational skills and attention to detail, with the ability to manage multiple priorities and to track requests through to completion.
• Ability to handle confidential and sensitive information with discretion.
• Experience with the Microsoft 365 Platform a plus.
• Understanding of SharePoint Online, Microsoft Teams, Power Automate, Power BI, Microsoft 365 Copilot and agents, and M365 administration or the ability to learn.

About Coverys

If you’re a caring and customer focused individual who enjoys working with passionate team members, Coverys is the right company for you! They say an organization is only as good as its people. Here at Coverys, we believe that our employees are our most valuable asset. Each of our positions is thoughtfully crafted to ensure alignment with our mission, and every opportunity to join our team is an opportunity to support and protect the healthcare community. Our open positions offer you the chance to join a team of compassionate, dedicated, and resilient employees who are committed to becoming the best in the business. We are an organization committed to growth and professional development, keeping up to date with changes in the healthcare industry to ensure we’re providing our insureds with the best possible support. All the while, we are committed to our employees and listen to the needs of our internal talent. Our benefits package is available day 1 of employment, so you never miss a beat. There is truly something for everyone in our benefits package, whether you are raising a family or a furry friend, or you’re an avid traveler who uses PTO to chase down your next adventure. The important work done by Coverys employees is not limited to what’s done at our desks. Throughout the year, we provide ample opportunities to get involved in our local communities. We get involved, we raise money, and we give back. Connecting with colleagues takes on new meaning when you’re elbow-deep planting trees or rolling up your sleeves serving lunch to those in need. The giving doesn’t end there—Coverys cares about the initiatives near and dear to your heart. That’s why we offer directed donations, as well as company matchings, to support the organizations that you are personally involved with.

Coverys is a dynamic organization, with opportunities to join our team across the US, as well as internationally in the UK and Ireland.

Coverys is an equal‑opportunity employer. Coverys’ job openings are open to all without regard to race, color, national origin, gender, gender identity, religion, age, height, weight, disability, political beliefs, sexual orientation, marital status, family status or veteran status.