Michael Jordan Steakhouse Host

InterContinental Hotels Group; Chicago (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a prestigious hotel brand as a Restaurant Host, where you'll be the face of hospitality. Your role involves greeting guests, managing reservations, and ensuring a seamless dining experience. This position offers a chance to thrive in a dynamic environment, showcasing your customer service skills and attention to detail. As part of an internationally recognized luxury brand, you'll contribute to creating memorable experiences for guests while working alongside a passionate team. If you love engaging with people and have a flair for hospitality, this opportunity is perfect for you.

Qualifications

• Must communicate effectively in English, both in person and on the phone.
• Excellent customer service and ability to handle multiple calls under pressure.

Responsibilities

• Promote restaurant image through impeccable manners and communication.
• Handle guest requests and maintain effective team communication.
• Perform various administrative duties and ensure restaurant cleanliness.

Skills

Customer Service Skills

Effective Communication

Multi-tasking

Attention to Detail

Problem Solving

Education

High School Diploma or Equivalent

Tools

Opentable System

Job description

Hotel: Chicago Magnificent Mile (ORDHA), 505 North Michigan Ave, 60611

DUTIES AND RESPONSIBILITIES:

1. Promote image of the restaurant by displaying impeccable manners, diplomacy and tact towards guests.
2. Maintain constant flow of communication with and to the team.
3. Greets guests upon arrival and direct and walks them to the Steakhouse, Bar, ENO, or Patio as required.
4. Answers telephone and makes reservations.
5. Attends to special guests requests.
6. Communicates to his/her manager any difficulties, guest comment and other relevant information.
7. Communicates politely and display courtesy to guests.
8. Establishes and maintains effective employee working relationships.
9. Attends and participates in daily briefings and other meetings as scheduled.
10. Attends and participates in training sessions as scheduled.
11. Check to ensure that the Opentable System is running properly during and before service.
12. Ensure that all menus are checked and clean and inform manager if more menus are needed.
13. Help guests with the chair and lift operations.
14. Present an open menu to each guest and a clean wine list to every table.
15. Wish the guest a pleasant meal.
16. Offer a parting comment as the guest exit the Restaurant and/or bar.
17. Performs duties noted on the daily tasks & cleaning schedule.
18. Perform other duties, tasks and special projects as assigned.
19. Performs various administrative duties including liaison between MJSH Sales Manager and event inquiries.
20. Printing; menus, door cards, and name cards as needed.
21. Concierge drops and visits on regular basis.
22. At IHG we are committed to providing our employees with a safe, secure and healthy workplace. It is your responsibility to comply with all workplace health and safety requirements, including any department specific training regarding equipment and procedures.
23. Assists in maintaining the restaurant in all areas.
24. Implements the hotel and department regulations, policies and procedures including but not limited to:
1. House Rules and Regulation
2. Health and Safety
3. Grooming
4. Quality
5. Service
6. Hygiene and Cleanliness

QUALIFICATIONS:
Essential:

• Must be able to effectively communicate in English in person and on the telephone.
• Must have excellent customer service skills.
• Must have the ability to answer multiple telephone lines and maintain composure under pressure.
• High School diploma or equivalent.
• Ability to compute basic mathematical calculations.
• Ability to provide legible written communication.
• Must possess a friendly, upbeat & outgoing personality.
• Ability to stand for long periods of time.
• Ability to effectively multi-task job responsibilities and/or projects.

Essential Skills:

• Ability to perform job functions with attention to detail, speed and accuracy.
• Ability to prioritize, organize and follow through.
• Ability to be a clear thinker remains calm and resolves problems using sound judgment.
• Ability to work an 8-hr shift in all types of conditions pertinent to the job.
• Ability to comprehend instructions.
• Ability to work cohesively with co-workers as part of a team.
• Ability & willingness to perform job tasks according to established standards.
• Must be flexible and able to work nights, weekends, and/or holidays as required.

The salary range for this role is $25.37 to $27.48. This is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

Who we are:
As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.