MiCAL Peer Warmline Specialist

Freddie Mac; Pontiac (MI); Remote; USD 60,000 - 80,000; Full time

Job summary

Freddie Mac is seeking a Peer Support Specialist to provide crisis intervention services remotely. The role involves supporting callers in mental health, offering information about local resources, and maintaining confidentiality in a professional environment. This is an opportunity to join a supportive team that prioritizes professional growth in a person-focused culture.

Benefits

Generous Paid Time Off

Access to Calm App

Employer-sponsored benefits and wellness plans

Flexible scheduling options

Qualifications

• Permanent residency in Michigan.
• 1 year paid work experience as a Peer Support Specialist.
• Access to high-speed internet and a HIPAA-compliant workspace.

Responsibilities

• Log in to helpline applications and accept incoming calls, chats, and texts.
• Support callers in developing coping skills and wellness plans.
• Document encounters and communicate with the supervisor and staff.

Skills

Communication

Interpersonal skills

Crisis intervention

Education

High School Diploma or GED equivalent

MDHHS Certified Peer Support Specialist

Job description

Employer Industry: Crisis Intervention Services

Why consider this job opportunity:
- Base pay of $21 hourly
- Generous Paid Time Off and shift premiums
- Employer-sponsored benefits and wellness plans, including 16% fringe pay and access to the Calm App
- Opportunity for professional growth in a mission-driven, person-focused environment
- Fully remote position with flexible scheduling options
- Work within a supportive team-oriented culture dedicated to mental and behavioral health

What to Expect (Job Responsibilities):
- Log in to helpline applications and accept incoming calls, chats, and texts
- Support callers in developing coping skills and wellness plans
- Connect callers to the MiCAL crisis line as needed
- Provide information on various resources such as shelters, food pantries, and mental health services
- Document each encounter while on call and communicate with the Shift Supervisor and MiCAL staff

What is Required (Qualifications):
- Permanent year-round residency in Michigan
- High School Diploma or GED equivalent
- MDHHS Certified Peer Support Specialist
- Minimum of 1 year paid work experience as an MDHHS Peer Support Specialist
- Access to high-speed internet on a private network and a HIPAA-compliant dedicated office space

How to Stand Out (Preferred Qualifications):
- Experience in crisis intervention or peer support roles
- Familiarity with mental health resources and services in Michigan
- Strong communication and interpersonal skills
- Ability to work independently in a remote environment
- Commitment to maintaining confidentiality and ethical standards

#CrisisIntervention #PeerSupport #MentalHealth #RemoteWork #ProfessionalGrowth

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.