MHS GENESIS Application Support Analyst

3M HEALTHCARE; San Antonio (TX); On-site; USD 92,000 - 153,000; Full time

Benefits offered by this job

Medical insurance

401(k) Retirement Plan

Parental Leave and Adoption Assistance

Tuition Reimbursement

Career development & learning

Job summary

Guidehouse is seeking a MHS GENESIS Application Support Analyst to support the Defense Health Agency by developing analytics across HDI and Oracle platforms. This role focuses on backend revenue cycle data extracts, financial reporting, and data-driven insights for RCIM initiatives.

The ideal candidate combines advanced SQL/CCL skills with healthcare revenue cycle domain expertise and will support DHA leadership across MHS Data Systems, including the HDI platform.

Qualifications

• Bachelor's Degree required.
• Minimum three years of backend application support experience.
• Expert-level SQL or CCL for data extraction, transformation, and analysis.

Responsibilities

• Investigate and resolve issues impacting revenue cycle, registration, and scheduling workflows.
• Develop and optimize Vertica SQL queries and reusable extracts for analytics.
• Diagnose root causes affecting billing, claims, or encounter workflows and coordinate fixes.
• Use SQL, Python, Tableau/Power BI to extract and interpret financial and operational data.
• Produce professional deliverables: dashboards, data dictionaries, and executive summaries.
• Support ITSM processes and testing/validation of analytic releases.

Skills

SQL

CCL/Discern

Oracle Health / Cerner

Data extraction

Tableau/Power BI

Python

Analytics

Education

Bachelor's Degree

Tools

Tableau

Power BI

Python

SAS

R

Job description

Guidehouse is seeking a MHS GENESIS Application Support Analyst to support the Defense Health Agency (DHA) by developing, maintaining, and delivering advanced analytics across Health Data Intelligence (HDI) and Oracle analytics platforms. This role focuses on back‑end revenue cycle data extracts, financial and compliance reporting, and uncovering data‑driven insights that support Revenue Cycle Modernization and Innovation (RCMI) initiatives.

The ideal candidate combines advanced technical skills (Vertica SQL, analytics, database engineering) with deep domain expertise in healthcare revenue cycle management (RCM). This analyst will play a critical role in supporting DHA leadership by developing reporting capabilities across MHS Data Systems, including across the HDI platform.

Responsibilities

• Investigate, triage, and help resolve application/data issues impacting revenue cycle, registration, patient access, and scheduling workflows.
• Develop, maintain, and optimize Vertica SQL and CCL/Discern queries and reusable extracts to support analytics and operational reporting within MHS GENESIS systems.
• Conduct back‑end configuration reviews and diagnostics to identify root causes affecting billing, claims, or encounter workflows and coordinate durable remediation.
• Use CCL, SQL, Tableau, Power BI, Python, SAP BO, and other analytics tools to extract, analyze, and interpret financial and operational data across MHS data platforms.
• Develop, optimize, and maintain Vertica SQL queries, views, and reusable datasets supporting revenue cycle analytics (billing, collections, denials, A/R).
• Monitor and support the development of KPIs across Revenue Cycle Initiatives.
• Partner with clinical, coding, billing, IT, and finance teams to ensure integrated revenue cycle operations.
• Collaborate with system administrators to ensure the EHR supports required business processes.
• Serve as a liaison between Guidehouse, DHA, and MTF operational stakeholders.
• Produce professional deliverables: analytic readouts, executive summaries, methodology documentation, and data dictionaries for cross‑DHA collaborations.
• Perform data validation, lineage analysis, and quality checks across federal data sources to ensure analytical accuracy and audit readiness.
• Participate in support testing and validation for analytic releases.
• Investigate and help resolve user‑reported issues related to charge capture, billing edits, registration errors, or data discrepancies.
• Conduct system impact assessments and work with Oracle Health/Cerner, CDAO, and RCMI technical teams to implement fixes.
• Support upgrades, interface changes, testing, and release validations; communicate operational impacts to stakeholders.
• Participate in ITSM processes (incident, problem, change management).

Requirements

• Must be able to OBTAIN and MAINTAIN a Federal or DoD "SECRET" security clearance; candidates must obtain approved adjudication of clearance prior to onboarding with Guidehouse.
• Bachelor's Degree.
• Minimum THREE (3) years of experience providing backend application support.
• Experience working with Oracle Health (Cerner) revenue cycle backend, data models, and charge services.
• Expert‑level SQL or CCL for data extraction, transformation, and analysis.
• Experience optimizing query performance to improve system performance.

Preferred Qualifications

• An ACTIVE and MAINTAINED "SECRET" Federal or DoD security clearance.
• Bachelor’s degree in Computer Systems, Health Informatics, Information Technology, or a related field (or equivalent experience).
• Experience providing backend application support for large‑scale EHR systems.
• Proficiency with CCL/Discern and understanding of Millennium data structures.
• Working knowledge of healthcare revenue cycle operations and data dependencies.
• Demonstrated ability to produce professional, client‑ready documentation.
• Proven ability to create professional, client‑ready deliverables (reports, slide decks, data dictionaries).
• Ability to conduct system impact assessments and work with Oracle Health/Cerner, CDAO, and RCMI technical teams to implement fixes.
• Ability to work independently with system documentation to understand data configurations.
• Proven ability to identify capability gaps, diagnose root causes, and develop actionable recommendations.
• Strong attention to detail, accuracy, and analytical rigor.
• Experience working within the Military Health System (MHS) or other federal health systems.
• Proficiency with Tableau, Power BI, or similar analytics/reporting tools.
• Experience using analytical software including SQL, Python, SAS, and R.
• Exposure to predictive analytics models or automated workflow optimization.
• Experience producing professional client‑facing deliverables in a consulting environment.

The annual salary range for this position is $92,000.00-$153,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

Benefits

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Position may be eligible for a discretionary variable incentive bonus
• Parental Leave and Adoption Assistance
• 401(k) Retirement Plan
• Basic Life & Supplemental Life
• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
• Short-Term & Long-Term Disability
• Student Loan PayDown
• Tuition Reimbursement, Personal Development & Learning Opportunities
• Skills Development & Certifications
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Emergency Back-Up Childcare Program
• Mobility Stipend

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.