MHI Guest Services Associate

Trek Bicycle Corporation; Madison (WI); On-site; USD 10,000 - 60,000; Part time

Job summary

Join Trek Bicycle Corporation as a part-time Guest Services Associate at the Mansion Hill Inn in Madison. You'll be part of a dedicated team focused on delivering exceptional hospitality while enjoying competitive pay and a flexible schedule. Ideal candidates will possess strong communication skills, a compassionate nature, and attention to detail. Great benefits include healthcare options, a flexible culture, and tuition reimbursement.

Benefits

Flexible and fun company culture

Competitive health care

401(k) with match

Employee discounts on all products

Tuition Reimbursement up to $15,000

12 weeks of maternity leave with 100% pay

Qualifications

• Flexible part-time availability required, with rotating weekends and evenings.
• Ability to lift objects up to 25 pounds.

Responsibilities

• Provide and clean up breakfast service.
• Maintain cleanliness of common areas and assist with housekeeping.
• Use hospitality software to manage bookings and guest check-ins.

Skills

Compassion

Excellent communication

Attention to detail

Leadership

Creative problem-solving

Adaptability

Curiosity

Interpersonal charity

Radical empathy

Job description

MHI Guest Services Associate page is loaded

MHI Guest Services Associate

Apply locations Madison, Wisconsin time type Part time posted on Posted 30+ Days Ago job requisition id Trek111335

A bit about us

Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us!

Job Location

Mansion Hill Inn

Job Description

The Mansion:

The Mansion Hill Inn invites you to join a trailblazing movement in hospitality. Nestled in the heart of Madison’s Mansion Hill district, our inn alchemizes luxury lodging and historic splendor to create an unforgettable retreat for our guests. Behind our award-winning operation is a diverse team of truly accommodating folks cocreating a legacy of authentic hospitality at MHI. We believe that hospitality is the ageless art of and approach our work as an act of creative collaboration deeply rooted in our care for one another, our guests, and our community.

The Role:

As a Guest Services Associate, you bring the vision of meaningful hospitality to the fabric of everyday operations at the Mansion. Our Guest Services Associates embody their love of service by being wholly present for each of our guests. They have a talent for anticipating guest needs and providing skillful, prompt assistance. First-rate lodging ceases to be just about enjoying luxurious amenities after being held in the care of one of our exceptional innkeepers. By joining our team of gracious hosts, you would be responsible for the following tasks.

• Provide and clean up breakfast service
• Oversee the cleanliness of the inn’s common areas
• Assist with housekeeping and inspect rooms
• Maintain reservation records using hotel software
• Use hospitality software to create and modify bookings
• Check guests in and out
• Provide active service throughout shift (this will include lifting objects up to 25 pounds)
• Assisting with luggage and valet cars
• Respond to inquiries over the phone and via email
• Keep a working knowledge of the bar menu
• Offer recommendations to local bars, restaurants, and venues in the Madison area

The Strengths:

These are some of the qualities we look for in an innkeeper

• Compassion promotes authentic hospitality.
• Excellent communication is the foundation of completing all other tasks in our operation successfully.
• Attention to detail helps maintain the Mansion in impeccable condition.
• Leadership within the role ensures that everyone assumes responsibility for their tasks and promotes fair distribution of work among the team.
• Creative problem-solving allows issues to be effectively resolved or passed onto the right resources.
• Adaptability makes it possible to meet daily changing demands.
• Curiosity promotes openness to hearing new ideas and receiving constructive feedback.
• Interpersonal charity allows misunderstandings to be resolved with ease and goodwill, leading to safe and positive relations among team members.
• Radical empathy ensures that all guests are treated with the same standards of affinity and respect.

Compensation

$20 hour

The Schedule

We are currently seeking flexible part-time Guest Services Associates. Rotating weekend and evening availability upon request.

Trek Benefits:

• Flexible and fun company culture
• Competitive health care
• PPO & HDHP medical plan options, Dental insurance, Vision insurance
• Flexible Spending Accounts (FSA)
• Free life insurance & optional term life insurance
• Competitive vacation package
• 401(k) with match and Employee Stock Ownership Plans (ESOP)
• 12 weeks of maternity leave with 100% pay
• Flexible holiday schedule – 10 company holidays
• Tuition Reimbursement up to $15,000! (Undergraduate & Masters programs)
• Employee discounts on all product
• Deep partner retail discounts

We are an Equal Employment Opportunity (“EEO”) Employer. Trek strictly prohibits discrimination on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, sexual orientation, age, national origin, veteran or military status, disability, medical condition, genetic information, or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.

We are an E-Verify employer.

For more information, please click on the following links:
E-Verify Participation Poster: English / Spanish
E-Verify Right to Work Poster: English | Spanish

Trek is a place where you’re valued for being you. If you’re really into bikes, that’s great. If you’re not (yet), that’s great too. Because there’s a lot more to Trek than bikes. Every person has a unique history and life experience to bring to the table. We respect that. It’s what makes us who we are.