MHCP Change Coordinator and Educator / Human Services Program Representative 1

State of Minnesota; Saint Paul (MN); On-site; USD 41,000 - 60,000; Full time

Job summary

State of Minnesota is seeking a MHCP Change Coordinator and Educator to monitor MHCP information and educate health care providers and related staff about MHCP coverage policies, billing procedures, and system changes. The role involves planning and delivering workshops, maintaining provider resources, and collaborating with DHS divisions to keep the program current.

The position emphasizes building expert knowledge across MHCP provider types, conducting trainings through various formats, and

Qualifications

• Two (2) years professional health care programs or public assistance experience demonstrating the following.
• Experience with health care program policy and claims billing systems procedures, including the ability to apply this knowledge to claims billing systems;
• Knowledge of health care provider information needs and business practices/processes; AND
• Experience providing training, facilitating group presentations or similar audience-based demonstrations.
• Technical aptitude and experience using video communication software such as Webex, MS Teams or similar platforms

Responsibilities

• Develop expertise of assigned provider types, and build and maintain internal network of DHS staff members who possess subject matter expertise about MHCP in order to maintain and expand knowledge
• Coordinate and document MHCP information as needed into existing and/or new DHS provider resources so that this information meets requirements and helps providers do business with DHS
• Use MHCP basics and information to plan, develop and conduct workshops/seminars for MHCP enrolled provider organizations, related billing entities, industry panels and conferences, managed care organizations, and internal staff. Delivery methods include classroom presentations, computer lab instruction, focus group facilitation, web conferencing, online training, written instructions, site visits and one-on-one assistance as needed
• Assist in functional/business analysis tasks needed to ensure that DHS/MHCP provider intake/delivery systems (MN-ITS, other provider applications) are designed and tested for user acceptance, instructions are written and maintained, and these systems/applications work for provider stakeholders
• When assigned, participate in and represent DHS/MHCP on local industry initiatives and committees to bring the public program perspective into these initiatives to most effectively follow the land and, at the same time, reduce negative impacts on the provider community

Skills

Healthcare program policy

Claims billing systems

Training delivery

Video conferencing

Education

Bachelor’s degree or higher in public administration, psychology, social work, public health, education or related field

Job description

Working Title: MHCP Change Coordinator and Educator

Job Class: Human Services Program Representative 1

Agency: Human Services Dept

• Job ID : 96996

• Location : St. Paul

• Telework Eligible : Yes

• Full/Part Time : Full-Time

• Regular/Temporary : Unlimited

• Who May Apply : Open to all qualified job seekers

• Date Posted : 10/30/2026

• Closing Date : 11/12/2026

• Hiring Agency/Seniority Unit : Human Services Dept / MAPE DHS Central Office

• Division/Unit : DHS-Central Office / HCA MPPS PR Training Homecare

• Work Shift/Work Hours : Day Shift

• Days of Work : Monday - Friday

• Travel Required : Yes, up to 10%

• Salary Range: $29.76 - $43.69 / hourly; $62,138 - $91,224 / annually

• Classified Status : Classified

• Bargaining Unit/Union : 214 - MN Assoc of Professional Empl/MAPE

• FLSA Status : Nonexempt

• Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes

This position is eligible for telework (https://mn.gov/mmb-stat/policies/1422-telework.pdf) for applicants who reside in Minnesota or in a bordering state, with supervisory approval and satisfactory performance. If you live in a state bordering Minnesota, you must live within 50 miles or less from the primary work location to be eligible for telework.

The Department of Human Services is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DHS does not participate in E-Verify.

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

This posting may be used to fill multiple vacancies.

This position exists to monitor evolving Minnesota Health Care Programs (MHCP) information as it pertains to health care providers, in order to educate these providers and others (staff, associations, etc.) about MHCP coverage policies, billing procedures and related intake/delivery system/applications. Each trainer is assigned a number of MHCP provider types and is-or becomes-a subject matter expert in those provider types. Trainers work closely with staff in the Department of Human Services (DHS) divisions to stay up to date on MHCP policy and system changes to keep providers informed and able to do business with DHS/MHCP.

Responsibility include:

• Develop expertise of assigned provider types, and build and maintain internal network of DHS staff members who possess subject matter expertise about MHCP in order to maintain and expand knowledge

• Coordinate and document MHCP information as needed into existing and/or new DHS provider resources so that this information meets requirements and helps providers do business with DHS

• Use MHCP basics and information to plan, develop and conduct workshops/seminars for MHCP enrolled provider organizations, related billing entities, industry panels and conferences, managed care organizations, and internal staff. Delivery methods include classroom presentations, computer lab instruction, focus group facilitation, web conferencing, online training, written instructions, site visits and one-on-one assistance as needed

• Assist in functional/business analysis tasks needed to ensure that DHS/MHCP provider intake/delivery systems (MN-ITS, other provider applications) are designed and tested for user acceptance, instructions are written and maintained, and these systems/applications work for provider stakeholders

• When assigned, participate in and represent DHS/MHCP on local industry initiatives and committees to bring the public program perspective into these initiatives to most effectively follow the land and, at the same time, reduce negative impacts on the provider community

Minimum Qualifications

Two (2) years professional health care programs or public assistance experience demonstrating the following:

• Experience with health care program policy and claims billing systems procedures, including the ability to apply this knowledge to claims billing systems;

• Knowledge of health care provider information needs and business practices/processes; AND

• Experience providing training, facilitating group presentations or similar audience-based demonstrations.

• Technical aptitude and experience using video communication software such as Webex, MS Teams or similar platforms

Bachelor’s degree or higher in public administration, psychology, social work, public health, education or related field may substitute for one (1) year of professional experience.

Preferred Qualifications

• Training experience in the health care industry

• Extensive knowledge of MMIS, MN-ITS, or other State systems that impact provider business

• Extensive knowledge of MHCP policy and claims billing systems procedures

• Understanding of large and small-scale computer system design and functioning

• Familiarity with Federal and State rules and laws governing Medicaid programs in Minnesota

• Demonstrated ability to resolve complex policy or system problems, including the use of conflict resolution, troubleshooting and relationship building skills

• Variety of experiences working effectively with others from different backgrounds and cultures

Additional Requirements

To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held.

REFERENCE/BACKGROUND CHECKS

REFERENCE/BACKGROUND CHECKS - The Department of Human Services will conduct reference checks to verify job-related credentials and criminal background check prior to appointment.

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email [e-mail] . Please indicate what assistance is needed.