MH Unit Secretary/Unit Assistant (Certified Nursing Assistant)

Brown University Health; Taunton (MA); On-site; USD 28,000 - 40,000; Full time

Job summary

Brown University Health is seeking a Unit Information Secretary to support the nursing unit by managing information flow and coordinating communications with physicians, transport, and ancillaries.

The role emphasizes accuracy, timeliness, and patient-centered service, with responsibilities including calls handling, patient information updates, and maintaining essential contact lists. Employment offers stability and a collaborative healthcare environment at Morton Hospital in Taunton, MA.

Qualifications

• Certified Nursing Assistant certification is required.
• Demonstrates computer knowledge.
• Knowledge of medical terminology.
• Customer service skills required.
• High School Education or equivalent.
• Ability to assist lifting and carrying up to 20 lbs.
• BLS certification required.

Responsibilities

• Coordinate unit activity and act as main contact between unit, transport, ancillaries, and physicians.
• Answer all calls by identifying department and name.
• Update and communicate new orders and test-related information to nurses.
• Maintain physician pager numbers for nurses and assist during downtime.
• Report issues to help desk and notify Director/Supervisor.
• Maintain lists of physician contact information and ensure proper patient information flow.
• Ensure patient arm bands, downtime requisitions, and inventory levels are accurate.
• Provide and track data as requested for department flow and reporting.
• Organize and manage supplies, equipment, and work orders as needed.
• Participate in quality improvement projects and staffing adjustments.

Skills

Certified Nursing Assistant

Computer knowledge

Medical terminology

Customer service

High School Education

Able to lift 20lbs

BLS

Education

High School Diploma

College degree preferred

Job description

SUMMARY

Unit Information Secretaries work in the nursing area of hospitals. They are primarily the conduit for information management and processing, to ensure the operations of the unit. Actual interpretation of data collected may vary by type of unit.

Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.

In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include:

• Instill Trust and Value Differences
• Patient and Community Focus and Collaborate

KEY RESPONSIBILITIES

• Coordinate unit activity, main point of contact between unit and transport, ancillaries, and physicians.
• Answers all calls by identifying department and name.
• Aware of new orders - transport and ancillary orders, if a test is added etc and communicates to the appropriate nurse.
• Maintains and updates physician pager numbers monthly for nurses, this will be essential during downtime.
• Report any telephone problems to communications and bump up the chain of command to Director/Supervisor.
• Maintain a list of phone numbers of physicians in the area.
• Monitors that all patients have proper arm bands on. Contact registrationdmissions for replacement.
• Maintain stock of lab/x-ray requisitions for downtime.
• Report printer and computer problems to help desk/ put a ticket in and inform Director/Supervisor.
• Provides and tracks data: i.e. page to MD and response, discharge information etc as requested for flow of the department.
• Orders and maintains accurate par levels for inventories.
• Assists in maintaining a safe environment and intervenes appropriately.
• Utilizes the proper procedures and addresses patients’ concerns by notifying the charge nurse, Director/Supervisor.
• Initiates and tracks appropriate facilities, BioMed, housekeeping and IT related problems/replacements/request on work orders.
• Notifies BioMed department of malfunctioning equipment and arranges repair requests, and tracks equipment to ensure it is returned to the department.
• Copies charts and other materials as requested.
• Maintains and tracks compliance with BLS, TB, Fit testing and all minimal job requirements.
• Participates on committees as requested.
• Relays accurate messages to appropriate personnel in a timely manner.
• Participates in quality improvement projects as requested by Director.
• Responds to staffing needs of the healthcare team by cross-training and floating to other units.
• Performs all other duties as required for improved function, and in meeting unit goals.
• Makes staffing calls to fill holes as directed.
• Management of Time and Resources:
• Completes work assignments within an acceptable time frame.
• Uses time and resources to the best possible advantage for successful completion of job responsibilities.
• Develops and maintains efficient working relationships.
• Is reliable in respect to attendance and punctuality.
• Recognizes the importance of team efforts and partners with others to achieve positive outcomes.
• Quality
• Is part of a team effort to ensure quality services.
• Offers creative solutions or alternatives to issues or concerns.
• Produces quality results.
• Continually strives to improve the quality of work.
• Accepts responsibility for all work performed and takes appropriate corrective action as needed.
• Monitors paper documentation to ensure dates/time/signatures etc are documented.
• Keeps nursing desk clean and tidy. Ensures appropriate books and manuals, forms etc are in the appropriate place and current.
• Where telemetry exists boxes are inventoried, checked on discharge that box is in slot.
• Organizes work spaces as requested by Director of the department.

Required Qualifications

• Certified Nursing Assistant Certification
• Demonstrates computer knowledge
• Knowledge of medical terminology
• Customer service skills
• High School Education
• Ability to assist lifting and carrying up to 20lbs.
• Ability to sit for an extended period of time.
• BLS

Preferred Qualifications

• College degree preferred
• Previous experience in role preferred

Pay Range

$20.01-$29.21

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location

Morton Hospital - 88 Washington Street Taunton, Massachusetts 02780

Work Type

24hrs - Days (7a-3:30p) S2 Every Other Weekend/Holiday

Work Shift

Day

Driving Required

No

Union

1199 Seiu United Healthcare Workers East