MH Unit Secretary/Unit Assistant

Lifespan; Taunton (MA); On-site; USD 27,565 - 40,239; Full time

Job summary

Brown University Health in Taunton, MA seeks an Unit Information Secretary to coordinate unit activity and act as the main contact with transport, ancillaries, and physicians. You will answer calls, update physician pager numbers, and ensure smooth information flow in a hospital setting.

Required are a CNA certification, computer literacy, knowledge of medical terminology and BLS. The role requires lifting up to 20 lbs and high school education, with a focus on reliability and teamwork.

Qualifications

• CNA certification is required.
• Knowledge of medical terminology is required.
• Customer service skills are required.
• Ability to lift up to 20 lbs is required.
• BLS certification is required.
• High School education is required.

Responsibilities

• Coordinate unit activity and serve as main contact between unit and transport, ancillaries, and physicians.
• Answer all calls by identifying department and name.
• Maintain and update physician pager numbers monthly.
• Report printer and computer problems to help desk and inform Director/Supervisor.
• Provide and track data such as discharge information as requested for department flow.
• Order and maintain accurate par levels for inventories.
• Relays accurate messages to appropriate personnel in a timely manner.

Skills

CNA Certification

Computer literacy

Medical terminology

Customer service

BLS

Education

High School diploma

College degree

Job description

SUMMARY:

Unit Information Secretaries work in the nursing area of hospitals. They are primarily the conduit for information management and processing, to ensure the operations of the unit. Actual interpretation of data collected may vary by type of unit.

Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.

In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done.

Success Factors

• Instill Trust and Value Differences
• Patient and Community Focus and Collaborate

RESPONSIBILITIES

• Coordinate unit activity, main point of contact between unit and transport, ancillaries, and physicians.
• Answers all calls by identifying department and name.
• Aware of new orders - transport and ancillary orders, if a test is added etc and communicates to the appropriate nurse.
• Maintains and updates physician pager numbers monthly for nurses, this will be essential during downtime.
• Report any telephone problems to communications and bump up the chain of command to Director/Supervisor.
• Maintain a list of phone numbers of physicians in the area.
• Monitors that all patients have proper arm bands on. Contact registrationdmissions for replacement.
• Maintain stock of lab/x-ray requisitions for downtime.
• Report printer and computer problems to help desk/ put a ticket in and inform Director/Supervisor.
• Provides and tracks data: i.e. page to MD and response, discharge information etc as requested for flow of the department.
• Orders and maintains accurate par levels for inventories.
• Assists in maintaining a safe environment and intervenes appropriately.
• Utilizes the proper procedures and addresses patients' concerns by notifying the charge nurse, Director/Supervisor.
• Initiates and tracks appropriate facilities, BioMed, housekeeping and IT related problems/replacements/request on work orders.
• Notifies BioMed department of malfunctioning equipment and arranges repair requests, and tracks equipment to ensure it is returned to the department.
• Copies charts and other materials as requested.
• Maintains and tracks compliance with BLS, TB, Fit testing and all minimal job requirements.
• Participates on committees as requested.
• Relays accurate messages to appropriate personnel in a timely manner.
• Participates in quality improvement projects as requested by Director.
• Responds to staffing needs of the healthcare team by cross-training and floating to other units.
• Performs all other duties as required for improved function, and in meeting unit goals.
• Makes staffing calls to fill holes as directed.

Management of Time and Resources

• Completes work assignments within an acceptable time frame.
• Uses time and resources to the best possible advantage for successful completion of job responsibilities.
• Develops and maintains efficient working relationships.
• Is reliable in respect to attendance and punctuality.
• Recognizes the importance of team efforts and partners with others to achieve positive outcomes.

Quality

• Is part of a team effort to ensure quality services.
• Offers creative solutions or alternatives to issues or concerns.
• Produces quality results.
• Continually strives to improve the quality of work.
• Accepts responsibility for all work performed and takes appropriate corrective action as needed.
• Monitors paper documentation to ensure dates/time/signatures etc are documented.
• Keeps nursing desk clean and tidy. Ensures appropriate books and manuals, forms etc are in the appropriate place and current.
• Where telemetry exists boxes are inventoried, checked on discharge that box is in slot.
• Organizes work spaces as requested by Director of the department.

MINIMUM QUALIFICATIONS

Required Qualifications

• Certified Nursing Assistant Certification
• Demonstrates computer knowledge
• Knowledge of medical terminology
• Customer service skills
• High School Education
• Ability to assist lifting and carrying up to 20lbs.
• Ability to sit for an extended period of time.
• BLS

Preferred Qualifications

• College degree preferred
• Previous experience in role preferred

Pay Range

$20.01-$29.21

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location

Morton Hospital - 88 Washington Street Taunton, Massachusetts 02780

Work Type

24hrs - Days (7a-3:30p) S2 Every Other Weekend/Holiday

Work Shift

Day

Driving Required

No

Union

1199 Seiu United Healthcare Workers East