Mgr, Voice Core

GCI Communication Corp; Anchorage (AK); On-site; USD 150,000 - 185,000; Full time

Job summary

GCI Communications Corp seeks a Voice Core Manager to lead the planning, standards development, and implementation of Voice Core projects. You will coordinate with cross-functional teams to align with long-term strategy and ensure timely technology deployment for the wireline voice core.

You will oversee Voice Core personnel on day-to-day tasks and projects such as switch installations, lifecycle activities, database design, and network design.

Qualifications

• Proven leadership of teams with direct and indirect reports.
• Experience in network planning and design for core network elements.
• Knowledge of security protocols and compliance requirements.

Responsibilities

• Owns mission, goals, operations, and results of the team.
• Provide leadership across span of control and mentor staff.
• Oversee voice core deployments, including switching tech and signaling.
• Ensure alignment with CTO/Strategy and product and customer experience teams.
• Monitor performance and enforce standards and processes.

Skills

Leadership

Network planning

Security/compliance

Project management

Job description

GCI's Voice Core Manager will oversee the comprehensive planning, standards development, and implementation of Voice Core projects. This role requires collaboration with cross-functional teams to sync on GCI’s long-term strategy, align the technology needed to satisfy those plans, and ensure the timely implementation of that technology for the wireline voice core. The Manager will assign and oversee Voice Core personnel on day-to-day functions as well as projects such as: switch installations, hardware additions, lifecycle activities, database design implementation and documentation, network trunking and routing design, software updates/changes, and ancillary applications and equipment. This role also requires oversight of network management activities including number database administration, call record billing, 911 PSAP routing, and supports cell intake for 911 PSAP destinations with IR-21 administration.

ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS:

This leadership position requires the following non-delegable responsibilities:

• Fully own the mission, goals, operations, and results of the team and areas of responsibility.
• Provide strong leadership to span of control (direct and indirect reports); demonstrate effective leadership in all interactions companywide. This leadership includes generating enthusiasm and shared commitment; identifying and setting direction; teaching, growing, and empowering; owning outcomes; and leading by example. Specific leadership duties include:
• Establishing the vision and tone for the department, consistent with company culture and mission.
• Establishing clear, measurable, and achievable goals and performance expectations and following up appropriately.
• Hiring individuals who can accomplish those goals and meet those expectations; providing them the open communication, training, tools, and mentoring needed to be successful and develop professionally; establishing a development path commensurate with capabilities and potential.
• Providing clear and accurate feedback to individuals and teams on a timely and consistent basis. Identifying and addressing performance problems early and effectively before they damage GCI’s interests and demoralize other employees.
• Effectively managing processes including annual performance reviews, compensation adjustments, promotions, demotions, transfers, and disciplinary actions up to and including termination in an unbiased and consistent manner.

Decision Rights

Owns:

• Detailed designs that meet technology standards and ensure optimized utilization.
• Seamless commissioning, integration, and testing of network elements.
• Capacity and Customer experience improvements.

Influences:

• Execution & Implementation.
• Continuous feedback to Strategy, Product, and Sales organizations.
• Continuous improvement of engineering standards and methods.

Vetoes:

• Non-Compliance with security standards, technology plans, high-level designs.
• Unplanned changes to capacity modifications.
• Definition of products and services outside of network specification or capabilities.

Network Planning & Design:

• Prepare detailed network architecture for new or upgraded core network elements to ensure seamless connectivity in alignment with corporate strategic goals, the future-state technologies, and telecom standards.
• Ensure network complies with all security protocols.
• Ensure team is aligned with CTO and SMO strategy, as well as Product and Customer Experience teams.
• Ensure network capabilities meet customer and technological roadmap requirements and telecom security and QoS standard.
• Ensure team adheres to industry best practices.
• Collaborate with other stakeholders to ensure seamless end-to-end service delivery and performance.

Metrics:

• Completion rate: Standards development, project completions, and service turn ups.
• Performance: All upgrades & Commissioned network elements to meet key performance indicator (KPI) & security standards.
• Deployment efficiency: Reduce overall delivery times and improve the accuracy and reliability of services deployed.
• End-to-End (E2E) Performance: Performance and utilization of network elements shared with all technology verticals.
• Documents & Standards: Documents that support the corporate strategic vision and goals for consistent and efficient deployment of technology and customer solutions.
• LRP goals for strategic alignment

Technical Oversight and Administration:

• Voice Core Deployments: Oversee the installation and implementation of switching technologies, including signaling and 3PP systems, ensuring all components work seamlessly together.
• Traffic Engineering: Configure submissions to FCC for Local LEC/LERG, number resource utilization forecasts (NRUF)/(RND), reassigned number database, CLU codes, and CLONES administration.
• Technical Guidance: Provide technical expertise to troubleshoot and resolve complex issues that may arise during implementation, ensuring minimal disruption to project timelines.

Quality Assurance:

• Best Practices Establishment: Develop and enforce best practices and architecture, implementations, and asset standards including performance KPI’s, ensuring consistency and quality across all projects.
• Performance Monitoring: Regularly monitor network performance metrics, analyzing data to identify trends and areas for improvement. Implement corrective actions as necessary to enhance network reliability and efficiency.
• Issue Resolution: Address and resolve quality-related