Mgr, Solutions Engineering

F5; Montana City (MT); A distancia; USD 207.000 - 310.000; Jornada completa

Descripción de la vacante

F5 is seeking a leader to manage the Solutions Engineering team within the Tech vertical, focusing on technical sales and customer outcomes. You will uphold the Business Code of Ethics and guide performance, training, and disciplinary actions as needed.

Responsibilities include driving product requirements, customer success, and effective escalation planning while collaborating with sales and product teams. LI-Remote, US-wide roles; base pay detailed below.

Formación

• BS or BA degree required or relevant work experience.
• Strong networking and applications delivery knowledge.
• Experience leading a Solutions Engineering team or similar.
• Ability to manage performance and provide staff training.

Responsabilidades

• Lead the SE team and manage performance evaluations.
• Coordinate hiring and onboarding of new SEs.
• Align SE efforts with Product and Business Units.
• Maintain customer-focused escalation plans and ensure customer success.

Conocimientos

Team leadership

Performance management

Staff development

Employee interviewing

Educación

BS/BA degree or equivalent experience

Descripción del empleo

At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.

That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.

That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.

At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.

This role is responsible for managing all aspects of the Solutions Engineering team within the F5 Tech vertical with focus on technical sales. Responsible for upholding F5's Business Code of Ethics and for promptly reporting violations of the Code or other company policies.

Manage the SE team including conducting performance evaluations, approving paid time-off, assigning or delegating work, providing on-the-job training, giving guidance to staff, conducting performance improvement plans, taking disciplinary action, and interviewing candidates for open positions.

Develop SE skills assessment and job planning

Ensure SE team is customer focused – may include but not limited to the following:

• Drive Product Requirements and Business Units
• Ensure customer success
• Drive Customer Support awareness through a transparent escalation plan
• Customer/Partner management
• Demonstrate ability to understand customer requirement and challenges and present related F5 solutions
• Provide product feasibility analysis in support of sales efforts with sales representatives

BS or BA degree required or relevant work experience

Thorough understanding of networking technologies and applications delivery

LI-Remote

The annual base pay for this position is: $207,000.00 - $310,400.00 F5 maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, geographic locations, and market conditions, as well to reflect F5's differing products, industries, and lines of business.

You may also be offered incentive compensation, bonus, restricted stock units, and benefits. com) or auto email notification from Workday (ending with f5.

It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job.