Mgr Service Residential

Terminix; Miami (FL); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Company vehicle

Gas card

Cell phone

Laptop

Health benefits

Job summary

Terminix is seeking a Service Manager at a Florida branch to lead Pest Technician Teams, ensuring service delivery with safety and regulatory compliance while maintaining high customer satisfaction.

You will monitor routes, train staff, manage inventory, respond to concerns, and contribute to branch performance, with willingness to relocate and a valid driver’s license.

Qualifications

• Associate degree required; a four-year degree is desirable.
• Must possess a valid driver's license from state of residence.
• 1–2 years of related experience helpful but not required.
• Willingness to relocate highly desirable.
• Lead and motivate others effectively.
• Strong communications skills - verbal, written, and presentational.
• Problem solving with practical solutions.
• Build rapport with customers and employees.
• Detail oriented with emphasis on safety.
• Aptitude for basic/intermediate math for sales and service calculations.
• Comfortable working outside and in crawl spaces/attics when necessary.

Responsibilities

• Lead Pest Technician Teams to ensure service delivery and customer satisfaction.
• Monitor branch scheduling and ensure routes are completed.
• Ensure regulatory compliance and safety standards.
• Respond to customer concerns, including cancellations.
• Inspect and evaluate Pest Technician performance.
• Monitor inventory of pest control products.
• Facilitate ongoing training of local sales and service teams.

Skills

Leadership

Communication skills

Problem solving

Team motivation

Rapport building

Detail oriented

Math aptitude

Safety awareness

Customer service

Education

Associate degree

Job description

What is this role about?

Our Service Managers play a key leadership role in our local Terminix branches. This role is all about leading and motivating our local Pest Technician Teams to provide outstanding service delivery of Terminix products to our valued customers.

What does a Day-in-the-Life look like?

Every day our teams of Pest Techs are out in the neighborhoods across the country visiting residential customers and performing their pest control treatments. The Service Manager at each local branch is responsible for ensuring this team is functioning effectively, operating efficiently and maintaining high levels of customer satisfaction. Here are a few more specifics of what you would be doing each day:

• Monitoring branch scheduling and ensuring pest tech routes are successfully completed
• Ensuring regulatory compliance and safety standards are met or exceeded
• Responding to customer concerns, including resolving cancellation requests
• Inspecting and evaluating the performance of Pest Technicians
• Monitoring and maintaining inventory levels of pest control products
• Facilitating continual training of local sales and service teams

What do I need to be successful?

• An associate's degree (A four year degree is highly desirable)
• Must possess a valid driver's license from state of residence
• Having 1-2 years of related experience is very helpful, but not required
• Willingness to relocate is highly desirable
• You are able to effectively lead and motivate others
• You have strong communications skills - impersonal, written, presenting
• You are good at problem solving and coming up with practical solutions
• You are able to build rapport easily and establish trust with customers and employees
• You are detailed oriented and understand the importance of safety
• You have a good aptitude for basic/intermediate math-- necessary for doing calculations related to sales and service
• Of course, given our business, you should be comfortable working outside and in confined spaces like crawl spaces and attics when necessary

Why should I choose Terminix?

• In addition to being part of an iconic brand with a rich 85 year history, here are some other highlights of what you would receive as a member of the Terminix Team.
• Comprehensive training and licensure, all paid by the company
• Company vechicle, gas card, cell phone, and laptop
• Highly competitive compensation
• Opportunities for advancement and career growth
• Medical, dental and vision coverage + discounts on Terminix brands
• Short/long-term Disability and Life Insurance
• Paid time off

Disclaimer The above statements are intended to describe the general nature of the work being performed by employees assigned to this classification; they are not an exhaustive list of all responsibilities, duties and skills required for the position.

Terminix is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.

Why Choose Us?

A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives.

Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.

Click here to read more about our Total Rewards Program which includes:

• Professional and Personal Growth
• Multiple avenues to grow your career
• Training and development programs available
• Tuition Reimbursement benefits (for FT Colleagues)
• Health and Wellness
• Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
• Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
• Savings and Retir