Mgr Service Commercial

Rentokil North America; United States; On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Company vehicle

Gas card

Cell phone

Laptop

Competitive compensation

Career advancement

Medical dental vision coverage

Paid time off

Job summary

Terminix is seeking a Commercial Service Manager to lead Pest Technician Teams in delivering top-notch pest control services. You will ensure efficient branch operations, safety compliance, and high customer satisfaction across assigned commercial accounts.

The role emphasizes leadership, outage readiness, and the ability to train and motivate field staff while maintaining strong client relations and operational excellence.

Qualifications

• Associate’s degree and a valid driver’s license are requirements; a four-year degree is highly desirable.
• 1–2 years of related experience is helpful but not required.
• Willingness to relocate is highly desirable.
• Ability to lead and motivate others; strong communication skills.
• Able to problem solve and build rapport with customers and employees.
• Detail-oriented and safety-conscious; basic/intermediate math skills.
• Comfortable working outside and in crawl spaces/attics when necessary.
• Must possess a valid driver’s license from residence state.

Responsibilities

• Monitor branch scheduling and ensure pest tech routes are completed.
• Ensure regulatory compliance and safety standards are met or exceeded.
• Respond to customer concerns and resolve cancellations.
• Inspect and evaluate Pest Technicians’ performance.
• Monitor inventory levels of pest control products.
• Facilitate ongoing training of local sales and service teams.

Skills

Leadership

Communication

Problem solving

Customer focus

Driving

Education

Associate’s degree

Bachelor’s degree desirable

Job description

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!

For more information about our benefits, see below!

We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet." For more than 85 years, Terminix has built a reputation as one of the nation’s leading providers of termite and pest control services, safeguarding over 3 million homes and businesses against all types of pests in 47 states and 14 countries.

What is this role about?

Our Commercial Service Managers play a key leadership role in our local Terminix branches. This role is all about leading and motivating our local Pest Technician Teams to provide outstanding service delivery of Terminix products to our valued customers.

What does a “Day-in-the-Life” look like?

Every day our teams of Commercial Pest Techs are out in the neighborhoods across the country visiting commercial customers and performing their pest control treatments. The Service Manager at each local branch is responsible for ensuring this team is functioning effectively, operating efficiently and maintaining high levels of customer satisfaction.

Here are a few more specifics of what you would be doing each day:

• Monitoring branch scheduling and ensuring pest tech routes are successfully completed
• Ensuring regulatory compliance and safety standards are met or exceeded
• Responding to customer concerns, including resolving cancelation requests
• Inspecting and evaluating the performance of Pest Technicians
• Monitoring and maintaining inventory levels of pest control products
• Facilitating continual training of local sales and service teams

What do I need to be successful?

• An associate’s degree and a valid driver’s license are both requirements. (A four year degree is highly desirable)

• Having 1-2 years of related experience is very helpful, but not required

• Willingness to relocate is highly desirable

• You are able to effectively lead and motivate others

• You have strong communications skills – impersonal, written, presenting

• You are good at problem solving and coming up with practical solutions

• You are able to build rapport easily and establish trust with customers and employees

• You are detailed oriented and understand the importance of safety

• You have a good aptitude for basic/intermediate math-- necessary for doing calculations related to sales and service

• Of course, given our business, you should be comfortable working outside and in confined spaces like crawl spaces and attics when necessary

Must possess a valid driver's license from state of residence

Why should I choose Terminix?

• Comprehensive training and licensure, all paid by the company
• Company vehicle, gas card, cell phone, and laptop
• Highly competitive compensation (base salary plus bonus potential)
• Opportunities for advancement and career growth
• Medical, dental and vision coverage + discounts on Terminix brands
• Short/long-term Disability and Life Insurance
• Paid time off

Disclaimer

The above statements are intended to describe the general nature of the work being performed by employees assigned to this classification; they are not an exhaustive list of all responsibilities, duties and skills required for the position.

Why Choose Us?

A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives. Below you'll find information about some of what we have to offer.

All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.

• Professional and Personal Growth Multiple avenues to grow your career
• Training and development programs available
• Tuition Reimbursement benefits (for FT Colleagues)
• Health and Wellness Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
• Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
• Savings and Retirement 401(k) retirement plan with company-matching contributions
• Work-Life Balance Vacation days & sick days Company-paid holidays & floating holidays A company mindset that prioritizes health, safety, and flexibility

We are looking for individuals who want to make a difference where our customers live and work.

Is that you?

This company is a Drug Free workplace.

Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.

An employer who violates this law shall be subject to criminal penalties and civil liability.

Rentokil is a family of companies in North America. We pride ourselves on being a trusted partner to many of the world's leading brands across industries as diverse as manufacturing, distribution, retail, food service, and hospitality. We are extremely proud of our legacy of excellence and constantly work to enhance the value and impact of our services.