Mgr Quality & Process Improvement

Federal Express Corporation; Miami (FL); On-site; USD 90,000 - 140,000; Full time

Job summary

Federal Express Corporation seeks a seasoned program manager to lead worldwide strategic business projects for senior leadership. You will select and develop exempt staff and help manage the department budget, identifying and solving major business issues across divisions.

Responsibilities include delivering cross-divisional programs on time, ensuring quality information for external customers, and driving improvements in the quality system and processes across the company.

Qualifications

• Bachelor's degree in business, engineering, computer science, or a related quantitative discipline.
• Five (5) years of relevant experience and one (1) year of management experience within the last five years.

Responsibilities

• Plan, organize, direct, and control the performance of worldwide strategic business projects for senior and executive management.
• Select, train, develop, and motivate a staff of exempt employees and assist in managing the department's operations budget.
• Identify, analyze, and develop solutions to significant business issues impacting the company.
• Program management of key cross-divisional projects to ensure deliverables are achieved as designed.
• Ensure the quality of information and presentations to external customers on issues pertaining to quality technology systems.
• Evaluate the effectiveness of the company's quality system and any new business or process improvement initiatives and present recommendations to senior management.
• Lead high-level cross-functional projects to resolve significant business issues and implement worldwide quality business or process improvement systems.
• Direct efforts to report and analyze business trends affecting service and the overall quality systems of the company.
• Perform other duties as assigned.

Skills

Project management

Staff management

Analytical skills

Communication skills

Education

Bachelor's degree

Job description

Sets strategies for transforming business processes and operational tools to achieve global excellence.

Essential Functions

• Planning, organizing, directing, and controlling the performance of worldwide strategic business projects for senior and executive management
• Select, train, develop, and motivate a staff of exempt employees and assist in managing the departments operations budget
• Identifying, analyzing, and developing solutions to significant business issues impacting the company
• Program management of key cross-divisional projects to ensure deliverables are achieved as designed
• Ensure the quality of information and presentations to external customers on issues pertaining to quality technology systems
• Evaluating the effectiveness of the company's quality system and any new business or process improvement initiatives and presenting recommendations to senior management
• Lead high-level cross-functional projects to resolve significant business issues and implement worldwide quality business or process improvement systems
• Direct efforts to report and analyze business trends affecting service and the overall quality systems of the company
• Perform other duties as assigned

Bachelor's degree in business, engineering, computer science, or a related quantitative discipline.

Five (5) years of relevant experience and one (1) year of management experience within the last five years.

Knowledge, Skills, Abilities

Management, human relations, project management, analytical, and communication skills. Proficiency in various computer applications is essential.

Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.

Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact [e-mail].

Applicants have rights under Federal Employment Laws

• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:

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