MGR, QUALITY & FIDELITY

The GEO Group; Los Lunas (NM); On-site; USD 56,000 - 68,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

401(k) Matching

Health Insurance

Vision Insurance

Life Insurance

Health Savings Account

Tuition Reimbursement

Employee Discount

Reduced Tuition Rates

Disability Insurance

Employee Assistance Program

401(k)

Pet Insurance

Dental Insurance

Paid Training

Flexible Spending Account

Job summary

The GEO Group is seeking a coordinator and business process owner for corporate initiatives across programs, contracts and facilities. You will drive PREA and ACA compliance, audits, and improvement efforts, collecting and reporting outcomes to ensure quality operations and adherence to standards.

You will lead PREA activities, organize audits, and develop manuals while training staff and supporting custody and reentry programs with data-driven decisions.

Qualifications

• Bachelor’s degree in Criminal Justice, Research or Statistical Analysis, Human Services or related field required.
• Master’s Degree preferred.
• Four (4) years’ experience in program design and policy management.
• Ability to interface with participants and staff; respond in emergencies.
• Good interpersonal and written/oral communication skills.
• Ability to use computers and department software.

Responsibilities

• Serves as local PREA Compliance Manager for the assigned facilities.
• Facilitates implementation and compliance of PREA standards; assists with training.
• Conducts residential mock audits ahead of internal reviews.
• Organizes cash collection controls, policies, and procedures.
• Ensures consistent business processes across facilities and programs.
• Provides training for security and programming staff.
• May conduct investigations for Division/OPR events.
• Assists with reviews and audits of Reentry Services programs.
• Develops and maintains Reentry Services policy manuals.
• Determines outcome measures aligned with customer goals and tracks them.
• Provides on-site technical assistance to improve operations.
• Compiles, analyzes, and reports program outcome measures.
• Trains staff on contract compliance and quality assurance.
• Develops timely reports for customers and executive management.
• Monitors systems to achieve optimal effectiveness; performs other duties.

Skills

Interpersonal skills

Oral and written communication

Organizational skills

Computer proficiency

Education

Bachelor’s degree in Criminal Justice, Research or Statistical Analysis, Human Services or related field

Master’s Degree preferred

Job description

Benefits Information

Full-time employees will enjoy a competitive benefits package with options for you and your family including:

• Paid Time Off
• Paid Holidays
• 401(k) Matching
• Health Insurance
• Vision Insurance
• Life Insurance
• Health Savings Account
• Tuition Reimbursement
• Employee Discount
• Reduced Tuition Rates
• Disability Insurance
• Employee Assistance Program
• 401(k)
• Pet Insurance
• Dental Insurance
• Paid Training
• Flexible Spending Account

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Equal Opportunity Employer

Overview

Are you looking for a career you can feel good about? We hire only those that strive to do their best. By joining our family, you'll receive the honor and recognition that comes with working for the industry's global leader in evidenced based rehabilitation.

Who We Are:

GEO provides complementary, turnkey solutions for numerous government partners worldwide across a spectrum of diversified correctional and community reentry services. From the development of state-of-the-art facilities and the provision of management services and evidence-based rehabilitation to the post-release reintegration and supervision of individuals in the community, GEO offers fully diversified, cost-effective services that deliver enhanced quality and improved outcomes.

Why Work for GEO:

• We believe that work is more than a place you go to every day. It is about being inspired and motivated to achieve extraordinary things.
• Employee benefits play an important role in making The GEO Group a great place to work. At GEO, we believe in the three pillars of employee wellbeing: physical, emotional, and financial. With comprehensive benefits and competitive wages, we trust that you will find all the resources you need here to be successful.

Responsibilities

Summary

This position serves as the coordinator and business process owner for corporate initiatives that apply to certain program, contract, and facility types. These initiatives may include, but not be limited to, Prison Rape Elimination Act (PREA), American Correctional Association (ACA), customer/agency based audits, and the company’s internal auditing guidelines. Collects, researches, analyzes and reports on program outcomes data to determine the effectiveness, quality and integrity of programs and identifies areas of improvement. The position further assumes specific projects that focus on internal business process to ensure quality operations, adherence to company standards, and customer contract conditions.

Primary Duties and Responsibilities

• Serves as the local PREA Compliance Manager for the assigned facilities. Works closely with the Divisional and Corporate PREA management on all PREA related matters.
• Actively facilitates the implementation and compliance of PREA standards in all assigned residential facilities. Assists with staff training and PREA investigations as needed.
• Conducts residential mock audits in advance of the GEO internal audit reviews primarily focused on compliance with contract billing, fixed assets, procurement and accounts payable, human resources and payroll.
• For cash collection programs, works to organize, implement Division directed controls, develops policies and procedures, and monitors compliance to procedures ensuring the highest appropriate cash collection for fee-for-service operations.
• Works with local management and staff within facilities and programs to ensure consistent business processes and practices are in compliance with policy.
• Provides training for security and programming staff in conjunction with the Continuum of Care Training Institute.
• May conduct investigations as assigned for Division directed and OPR related events.
• Assists with reviews and audits of Reentry Services programs to ensure compliance with customer contracts, internal standards and requirements.
• Develops and maintain Reentry Services policy and procedure manuals.
• Works with Reentry Services management to determine intermediate outcome measures in alignment with customer outcome goals. Sets internal standards, tracking methods, benchmarks and timelines for meeting the same.
• Provides on-site technical assistance and provides support as needed in deficit areas.
• Assists with compiling, evaluating, analyzing and reporting outcome measures to validate success of the Reentry Service Center program model.
• Trains local program staff on issues of contract compliance and quality assurance.
• Develops timely and accurate reports on the status of program operations for customers and executive management.
• Monitors programmatic systems and procedures to achieve and maintain optimal effectiveness of operational programs.
• Performs other duties as assigned.

Qualifications

Minimum Requirements

• Bachelor’s degree in Criminal Justice, Research or Statistical Analysis, Human Services or related field required. Master’s Degree preferred.
• Four (4) years’ experience in a position requiring program design and policy management. Ability to effectively interface with participants and staff; react quickly and appropriately in an emergency situation.
• Fifty (50)% travel normally within a limited region required with some work on weekends or after hours required.
• Working knowledge of criminal justice programs, policies and procedures.
• Good interpersonal skills and the ability to work with a diverse group of staff, customers and clients.
• Effective oral and written communication skills with internal and external contacts at all levels.
• Good organizational skills with the ability to handle multiple tasks and prioritize appropriately.
• Ability to use computers and the applicable software used by the department.

GEO Reentry Services LLC.

Pay

Pay USD $61,800.00/Yr.

Bonus (if applicable)

$4000.00 Sign-On Bonus