Mgr, Product - Money Canvas Coaching Experiences

Thrivent; United States; Remote; USD 143,000 - 195,000; Full time

Job summary

A leading financial services organization is seeking a Manager of Product for its Money Canvas initiative. This role includes leading the core coaching experience, defining product strategy, and overseeing a team. The ideal candidate will have extensive experience in product management, possess strong communication skills, and a user-centered approach to product development.

Benefits

Flexible spending account

401k and pension

20 days of Paid Time Off annually

Medical, dental, and vision insurance

Volunteer Time Off

Qualifications

• 10+ years of relevant business experience in product management.
• Experience in zero-to-one product development in fast-paced environments.
• Understanding of behavioral psychology principles as they apply to product development.

Responsibilities

• Responsible for the long-term product roadmap as part of a larger business strategy.
• Leads team collaboration to manage and prioritize product roadmap across multiple products.
• Identifies and tracks performance metrics to ensure business outcomes.

Skills

Communication

User Experience Design

Agile Product Management

Stakeholder Management

Behavioral Psychology

Education

Bachelor's degree

Tools

MS Office Suite

Job description

Money Canvas is on a mission to help improve financial health in America. We are a free money coaching program that empowers people to take control of their money and build healthier spending and saving habits. The program is human-delivered, digitally enabled, grounded in behavioral psychology, and offered as a package of three one-on-one virtual sessions. Money Canvas has served over 13.5K households while maintaining an all-time NPS of 87.

As the Manager of Product on Money Canvas’ Coaching Experiences (CX) team, you will lead the evolution of our core coaching experience to improve users’ learning, behavioral, and financial outcomes. Our CX team is central to our mission, providing exceptional and delightful on-screen experiences to thousands of users while enabling our coaches to do the same. You will define the vision, roadmap, and strategy for a suite of products that help people visualize, learn about, and change their financial behaviors. You will oversee two product areas: (1) our core webapp experience, used by Money Canvas coaches to facilitate sessions with users, and (2) an emerging self-service experience for Money Canvas users to re-engage with content and concepts in between sessions. You will own the entire product lifecycle—from idea to launch—for an evergreen problem space while discovering, mitigating, and prioritizing dependencies on the in-session experience and other product areas, helping to build a new user journey from the ground up.

This role is unique in that it requires you to think like a systems designer and define and own business outcomes like a product leader. As the ideal candidate, you have demonstrated success launching and leading consumer-facing products that deepen user engagement and satisfaction or reinforce healthy behaviors. You balance a scrappy, entrepreneurial mindset with experience navigating complex, scaled environments and have a proven ability to translate customer and competitive insights into product strategy. You bring a user-centric approach, a bias for action, and a deep understanding of what it takes to build a seamless, scalable, and delightful core user experience. Experience with human service/delivery models or in the educational/coaching space is a strong plus; design fluency is a must.

You also care deeply about people and are committed to championing a culture of care, inclusivity, accountability, and continuous experimentation and learning. At Thrivent, the Manager of Product is a people and product leader who manages the product team responsible for one or more complex products. A player-coach role, they are responsible for the long-term strategy and vision for a set of products as well as for the performance and growth of the product practitioners on the team(s) they oversee. They play a key role to actively engage, develop, coach and influence product team operations, practices, and talent. This role typically has direct supervision responsibilities for between 1 and 4 product owners. They partner effectively with, and provide clarity and inspiration to, other disciplines on their team (business, design, engineering, analytics, etc.) and lead collaboration efforts with stakeholders from other teams across Thrivent to align on priorities and develop effective solutions to user challenges to optimize the end user experience.

DUTIES & RESPONSIBILITIES:

• Responsible for the long-term product roadmap as part of a larger business strategy.Develops a compelling product strategy through analysis of personas, use cases, customer benefits, and solution value propositions.

• Consistently and iteratively ensures that business strategies are being executed through product roadmaps.

• Leads team collaboration to manage and prioritize product roadmap and releases across multiple products.

• Collaborates to resolve conflicts in a constructive manner when they arise.

• Accountable to ensure that product teams understand the business outcomes needed, and that business outcomes are tied to a broader business goal or objective.

• Identifies and tracks performance metrics both evergreen key performance indicators to monitor the overall health of the product and objectives to focus efforts on making specific, measurable improvements to experiences that drive positive outcomes.

• Facilitates conversations and coaching with product teams and relevant stakeholders to address gaps and necessary improvements to delivering specific improvements.

• Identifies and tracks Key Performance Metrics; accountable to ensure that KPIs are delivering the necessary business value.

• Ensures outcomes on the roadmap fit within capacity constraints and are prioritized and sequenced in order to maximize value to the customer.

• Engages with customers and users on a regular basis to uncover implicit and explicit needs and translate to product hypothesis which are tested and refined to deliver solutions.

• Collaborates across product teams to develop and roll out operational plans.

• Researches and identifies industry best practices and trends to increase effectiveness.

• Acquires, maintains and applies advanced knowledge of the business, its products and processes, and an academic understanding of Product Management.

• Recruits, develops, and sustains a high-performing team while promoting a culture of shared accountability, operational excellence, and partnership across the organization.

• Models Thrivent’s leadership competencies – Model the Way, Rally the Team, and Deliver Outcomes.

• Supports and/or develops an environment in which Thrivent employees and colleagues are focused on continuous improvement, exceptional employee engagement, and an unwavering commitment to our clients. Shapes and/or supports a culture that represents the Thrivent purpose, promise and values, ensuring that Thrivent’s trust and reputation remain strong with its clients.

QUALIFICATIONS & SKILLS:

Required:

• Bachelor's degree or equivalent work experience.

• 10+ years relevant business experience in product manager role, product owner role or similar, including 2+ years of experience in zero-to-one product development in startup or fast-paced environments

• Understand learning/motivational design, behavioral psychology principles, and user experience design as they apply to product development

• Expertise in the principles of Agile Product Management, stakeholder management, market and user research, technology management, and process design.

• High-level of organization and attention to detail.

• Passion and understanding of new technology and trends.

• Excellent communication, collaboration and influence skills among all organizational levels; strong facilitation and executive communications skills.

Preferred:

• Prior background in user experience design, design consulting, strategy, or innovation roles.

• Certified Product Manager or similar certification.

• May have prior supervisory experience.

• Strong ability to effectively manage and resolve conflicting priorities.

• Experience in developing and delivering product strategy, articulated in terms of value and outcomes with relevant and compelling metrics and measurements.

• Expertise with foundational product management tools, techniques and principles across discovery, design, build, release, and measure cycle.

• Proven experience in leading and influencing cross-functional teams.

• Demonstrated experience with user interface design and best practices for usability.

• Experience working in large, complex organizational initiatives.

• Advanced skills in MS Office Suite with particular emphasis on Excel and Powerpoint.

• Adept at financial management to administer budgets across multiple products and ensure the product meets its requirements for return on investment.

Pay Transparency Thrivent’s long-term growth depends on attracting, rewarding, and retaining people who are committed to helping others thrive with purpose. We accomplish this by offering a wide variety of market competitive compensation programs to attract, reward, and retain top talent. The applicable salary or hourly wage range for this full-time role is $143,557.00 - $194,224.00 per year, which factors in various geographic regions. The base pay actually offered will be determined by a variety of factors including, but not limited to, location, relevant experience, skills, and knowledge, business needs, market demand, and other factors Thrivent deems important. Thrivent is unique in our commitment to helping people to be wise with money and live balanced and generous lives. That extends to our benefits. The following benefits may be offered: various bonuses (including, for example, annual or long-term incentives); medical, dental, and vision insurance; health savings account; flexible spending account; 401k; pension; life and accidental death and dismemberment insurance; disability insurance; supplemental protection insurance; 20 days of Paid Time Off each year; Sick and Safe Time; 10 paid company holidays; Volunteer Time Off; paid parental leave; EAP; well-being benefits, and other employee benefits. Eligibility for receipt of these benefits is subject to the applicable plan/policy documents. Thrivent’s plans/policies are subject to change at any time at Thrivent’s discretion.

Thrivent provides Equal Employment Opportunity (EEO) without regard to race, religion, color, sex, gender identity, sexual orientation, pregnancy, national origin, age, disability, marital status, citizenship status, military or veteran status, genetic information, or any other status protected by applicable local, state, or federal law. This policy applies to all employees and job applicants.

Thrivent is committed to providing reasonable accommodation to individuals with disabilities. If you need a reasonable accommodation, please let us know by sending an email to [e-mail] or call800-847-4836and request Human Resources.