Mgr, Practice Management and Patient Experience

PDS Health; Irvine (CA); On-site; USD 116,000 - 150,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

Tuition Reimbursement

401K

Paid time to volunteer in your local社区

Job summary

PDS Health in California's Irvine is seeking an Epic Operations SME to optimize Epic workflows, translate business requirements into workflow solutions, and build a roadmap for enhancements across dental and medical practice operations.

You will partner with Operations leadership, IT, and cross-functional teams to support upgrades, ensure regulatory compliance, and drive adoption of changes that improve patient experience across multiple systems.

Qualifications

• Master’s degree in Arts/Sciences (MA/MS) or 8+ years of related experience.
• Epic Ambulatory proficiency or certification.
• QSI/CPS proficiency.

Responsibilities

• Translate operational business requirements into Epic workflow solutions with stakeholders.
• Own ongoing optimization of Epic Operational workflows and drive improvements.
• Design and develop new Epic workflows to meet operational needs.
• Scope business needs to build and maintain a prioritized Epic roadmap.
• Support Epic upgrades by assessing impact and coordinating rollout.
• Act as Operations SME on all Epic processes and advise cross-functional teams.
• Lead integration efforts for medical and dental workflows.
• Bridge IT and Operations, balancing feasibility with operational realities.
• Advise EPMO on scope, risk, and timelines for Operations projects.
• Communicate workflow changes to stakeholders to drive adoption.
• Collaborate with Learning & Development to update training content.
• Monitor Epic vendor releases for process improvement opportunities.
• Other duties as assigned and ensure regulatory compliance.

Skills

5+ years of related experience

Epic Ambulatory proficiency

QSI/CPS proficiency

Education

Master’s degree in Arts/Sciences (MA/MS)

Job description

The primary role is to ensure that all business requirements are achieved for the ongoing use of Operational workflows in the Epic system. The role is heavily focused on optimizing current flows, developing new workflows, supporting ongoing upgrades and scoping all business needs to develop a roadmap. This person is an operations subject matter expert (SME) of all Epic processes and supports the ongoing efforts to lead the support across the ecosystem for patient experience in multiple systems. This will include intersects across the Contact Center, Marketing and Operations. The role and will also support the EPMO team as a SME on Operational projects that directly impact the dental office workflows and the patient experience.

Responsibilities

• Partners with Operations leadership and the Epic implementation team to translate operational business requirements into Epic workflow solutions, evaluating options and gaining stakeholder agreement on approach.
• Owns ongoing optimization of existing Epic Operational workflows, identifying inefficiencies and driving improvements that support daily practice operations.
• Designs and develops new Epic workflows to meet emerging operational needs, ensuring solutions align with organizational standards.
• Scopes business needs across Operations to build and maintain a prioritized roadmap of Epic workflow enhancements and initiatives.
• Supports ongoing Epic upgrades by assessing operational impact, testing new functionality, and coordinating rollout with affected teams.
• Serves as the Operations subject matter expert (SME) on all Epic processes, advising IT, Operations leadership, and cross-functional teams.
• Leads and supports ongoing medical and dental integration efforts, ensuring Epic workflows accommodate combined medical/dental practice needs.
• Acts as the primary intersection point between IT and Operations, balancing technical feasibility with operational reality in workflow decisions.
• Serves as SME to the EPMO team on Operations-related projects, advising on impacts to dental office workflows, patient experience and providing input on scope, risk, and timelines.
• Communicates workflow changes and optimization efforts to operational stakeholders to drive adoption and minimize disruption to office operations.
• Partners with Learning & Development to ensure new or updated workflows are reflected in training content.
• Monitors Epic vendor releases and product roadmap to identify opportunities for operational process improvement.
• Other duties as assigned.
• Ensures compliance with all policies and standards, as well as state, federal and other regulatory bodies.
• This is not intended to be a comprehensive list of the duties and responsibilities of the position and the duties and responsibilities may change.

Qualifications

• Master’s degree in Arts/Sciences (MA/MS) in related field. In lieu of degree, 8+ years of experience is required.
• 5+ years of related experience.
• Epic Ambulatory proficiency or certification.
• QSI/CPS proficiency.

Preferred

• Experience in a multi-regional healthcare, retail, or dental company.

Knowledge/Skills/Abilities

• Strong abilities in managing the daily operations of department(s) or work unit while developing long term (3-5 years) goals.
• Strong strategic thinking abilities to understand and process complex information and exercise sound judgment.
• Outstanding leadership skills; plus exceptional time management and prioritization abilities. Dedication to personal development and education.
• Well organized and resourceful; effective and efficient at marshaling multiple resources to get things done.
• Attack everything with drive and energy with an eye on the bottom line; not afraid to initiate action before all the facts are known; drive to finish everything he/she starts.
• Ability to build trust with those requiring coaching, create a win/win need for change, and recognize and celebrate improvement to sustain change.
• Possesses “big picture” perspective and able to accomplish that through proper level of articulation across team.

Benefits

• Medical, dental, and vision insurance
• Paid time off
• Tuition Reimbursement
• 401K
• Paid time to volunteer in your local community

Compensation Information

$116,000.00-$150,000.00 / Annually

PDS Health is an Equal Opportunity Employer. We celebrate diversity and are united in our mission to create healthier and happier team members.