Assistant Manager (Exempt)

PDS Health; Manassas (VA); On-site; USD 57,960 - 77,980; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

Paid time off

Tuition Reimbursement

Volunteer time

Job summary

PDS Health in Manassas, VA is seeking an Assistant Operations Manager to support the Operations Manager in achieving financial performance and revenue growth for the location.

You will help execute the PPE program, supervise front office staff, lead daily huddles, foster patient communication, and uphold PDS standards while driving year-over-year improvement.

This role emphasizes leadership, confidentiality, compliance with policies, and a fast-paced team-based environment.

Qualifications

• Must be able to drive execution of operational processes in a dental services setting.
• Ability to manage front office staff and coordinate with clinical teams.
• Familiarity with corporate policies and regulatory compliance.

Responsibilities

• Model company culture and standards in daily operations.
• Act as manager in Operations Manager's absence and supervise front office staff.
• Plan schedules and assign duties to team members.
• Develop patient communication skills and facilitate learning.
• Drive revenue growth and ensure adherence to cash handling procedures.
• Lead daily huddles and meetings; mentor staff for performance improvements.

Skills

Results oriented

Effective team builder

Patient advocate

Process focused

Financial acumen

Influencer

Multi-tasking

Communication skills

Education

High School Diploma or GED

Job description

Assistant Operations Manager Overview

The role of the Assistant Operations Manager is to assist the Operations Manager in achieving the financial performance and revenue growth strategy for their assigned location(s). The Assistant Manager works with their Operations Manager to understand and leverage knowledge of dental services in their local market and provides support in ensuring the PDS Operational Model aka Perfect Patient Experience (PPE) is executed to gain Patients for Life (PFL). In the absence of the Operations Manager, the Assistant Manager provides leadership and guidance to achieve individual and team success and supervises front office team members. The Assistant Manager supports and drives PDS’s mission and culture for their assigned location(s).

Responsibilities

• Models company culture, values, standards and best operational practices based on the We Believe Behavioral Framework
• Acts as manager of supported practice in Operations Manager's absence
• Plans and prepares work schedules and assigns team members to specific duties
• Works with team members to help develop successful patient communication skills and facilitate learning
• Creates team focus on the execution of the Owner Dentists Clinical Culture to support the PPE
• Assists in driving year-over-year revenue and profit growth
• Ensures adherence to cash management and accounting protocols
• Provides feedback regarding specific tactics that change financial and patient outcomes such that the rest of the organization can benefit
• Provides effective leadership, coaching and mentoring to identify and implement opportunities for improvement
• Ensures office is following PDS standards in respect to facility cleanliness and maintenance
• Leads and participates in daily huddles and all other meetings as required
• Demonstrates stewardship of the PDS Brand, making decisions consistent with the PDS Brand framework
• Serves as a subject matter expert in executing PDS’ processes, systems and tools, while actively contributing to their improvement
• Acts as a catalyst for the Perfect Patient Experience and HC Handoff to gain Patients for Life
• Supports clinicians’ education and referrals regarding the Mouth-Body Connection
• Maintains an appropriate professional appearance and demeanor in accordance with company policies; addresses others professionally and respectfully
• Ensures compliance with company policies, as well as state, federal and other regulatory bodies
• Other duties and responsibilities as assigned

Qualifications

• High School Diploma or general education degree (GED)

Preferred

• Prior coursework or on-the-job training in the fields of dentistry, insurance, or business

Knowledge/Skills/Abilities

• Results Oriented (Energetic self-starter; sets realistic goals; meets commitments; persistent, prioritizes daily to achieve results)
• Effective Team Builder (Character/Integrity; communicates openly; willingness to confront; motivator/inspirer; educator/trainer; promotes learning; effective assessor of talent; consistent)
• Patient Advocate (flexible and adaptive; empathetic; passionate; ethical)
• Process Focused Operator (data‑driven decision‑maker; detailed; organized and structured; comprehensive knowledge of all operational processes; computer proficient)
• Financial Acumen (understands profit drivers; utilizes metrics to manage; builds the financial understanding of team members and clinicians; understands local market drivers and competition)
• Influencer (active listener/observer of behavior; builds trust with those requiring coaching; creates win‑win need for change; tailors coaching style to the individual’s needs; recognizes and celebrates improvement to sustain change)
• Self‑motivated, reliable individual capable of working independently as well as part of a team
• Ability to multi‑task effectively without compromising the quality of the work
• Excellent interpersonal, oral and written communication skills
• Ability to handle and maintain extreme confidentiality for team member records, patient records, and compensation information, etc.
• Organized, detail‑oriented individual able to work in a fast‑paced environment

Benefits

• Medical, dental, and vision insurance
• Paid time off
• Tuition Reimbursement
• 401K
• Paid time to volunteer in your local community

Compensation Information

$57,960.00-$77,980.00 / Annually

PDS Health is an Equal Opportunity Employer. We celebrate diversity and are united in our mission to create healthier and happier team members.