MGR, PATIENT SERVICE - OLYMPIA, WA

Compass Group USA; Olympia (WA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Retirement Plan

Health and Wellness Programs

Time Off Benefits

Job summary

Morrison Healthcare, a Compass Healthcare company, seeks a Patient Service Manager to coordinate patient experience activities across assigned systems. You will monitor satisfaction initiatives, ensure compliance with client, government, and corporate policies, and drive account retention while collaborating with on-site teams.

Ideal candidates have 2–3 years in-service training for customer service, hospitability/healthcare experience, and strong coaching and organizational skills.

Qualifications

• HS diploma or GED required, 4 year degree preferred.
• 2-3 years in-servicing experience in customer service training.
• Hospitality and healthcare experience preferred.
• 3-4 years in service-oriented operations.
• Strong coaching and on-the-job training skills.
• Excellent organizational skills and ability to multi-task.

Responsibilities

• Tracks financial incentives, penalties, and reporting tied to patient satisfaction.
• Maintains client satisfaction to ensure account retention.
• Administers required client surveys and responds promptly.
• Monitors and follows patient satisfaction initiatives and compliance.
• Assists in developing department patient satisfaction action plans for accounts.
• Participates in hospital committees ( Patient Satisfaction, Nursing, etc.).
• Ensures CMS/JCAHO regulatory compliance and drives performance improvements.

Skills

Customer service training

Coaching

Organizational skills

MS Office

Education

HS diploma/GED

Bachelors preferred

Tools

Microsoft Office

Excel

Job description

Morrison Healthcare

• We are hiring immediately for a Patient Service Manager position.

Make a difference in the lives of people, your community, and yourself. At Morrison Healthcare, a Compass Healthcare company, you’ll join a culture that values caring for people, fostering belonging, and creating moments that truly matter. Here, your work has purpose: to nourish patients, caregivers, and communities while upholding the highest standards of detail, quality, and excellence in every meal served.

For more than 70 years, Morrison has supported leading health systems nationwide with culinary, nutritional, and operational expertise. With more than 31,000 dedicated team members, including 1,600 registered dietitians and 1,200 executive chefs, we empower and uplift each other by working together, take responsibility for our commitments, and believe in helping one another achieve more together by realizing our unlimited potential.

Job Summary

Job Summary:

As a Patient Service Manager you are responsible for successfully coordinating and directing all patient experience activities within the assigned system. Monitors ongoing, and selectively negotiates as needed, matters relating to system/account patient satisfaction initiatives in order to assure highest client and customer satisfaction levels and account retention, strong employee relations, achievement of financial goals and future business growth plans. Must ensure that all personnel under his/her operational influence comply with all client, government, corporate and division policies and procedures.

Key Responsibilities

• Tracks financial incentives, penalties, and reporting as tied to patient satisfaction performance for respective unit
• Maintains and supports client satisfaction at a level that ensures account retention
• Administers required client/customer surveys and responds in a timely and effective manner
• Monitors and ensures compliance, progression, and follow‑up of any patient satisfaction initiatives
• Assists in developing, customizing, and/or monitoring a department/unit patient satisfaction action plan to meet each account’s needs
• Participates and adds value to hospital committees as necessary (i.e. Patient Satisfaction Committee, Nursing, Administration, HCAHPS Committee, etc.)
• Ensures compliance with all regulatory agencies (CMS, JCAHO)
• Increases regional patient satisfaction performance by promoting and monitoring patient satisfaction progress and exploiting marketing success
• Maintains an awareness of the patient satisfaction updates and industry conditions including internal and external to the accounts and districts
• Works closely with on‑site management team to reach operational goals
• Participates on monthly conference calls with fellow Patient Service Managers and operations management to communicate patient experience updates, current trends, and identify opportunities to reward and recognize
• Participates in all Patient Service Manager Department learning sessions including monthly educational webinars
• Provides recognition for employee when programs are implemented with success
• Responsible for preparation and implementation of specific development and training specific plans for patient satisfaction success
• Compose patient satisfaction reports as needed to management.
• Implement forms, data, and ensure standardization for departmental patient satisfaction operations success.

Preferred Qualifications

• HS diploma/GEDor equivalent combination of education and experience; 4 year degree preferred
• 2-3 years in-servicing experience in customer service training
• Hospitality and healthcare experience preferred
• 3-4 years experience in service-oriented operations
• Good coaching and on the job training skills required
• Excellent organizational skills and ability to multi‑task essential
• Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook

BENEFITS FOR OUR TEAM MEMBERS

• Full-time and part-time positions are offered the following benefits: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identify Theft Protection, Pet Insurance, and other voluntary benefits including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program

• Full-time positions also offer the following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_MorrisonHealthcare.pdf

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Morrison Healthcare maintains a drug-free workplace.