Mgr Legal Operations & Digital Lead

The Hershey Company; Hershey (PA); On-site; USD 95,000 - 119,000; Full time

Benefits offered by this job

Health & Wellbeing benefits

401(k) with company match

Paid time off and holidays

Growth and development programs

Job summary

The Hershey Company is seeking a Manager, Legal Operations & Digital Lead to drive operational excellence within the Legal Department. You will own financial planning, monthly budget reporting, OKR management, project execution, and enterprise-governed tech enablement to turn strategy into measurable outcomes.

You will translate business needs into scalable processes, partner with cross-functional teams, and leverage AI, analytics, and automation to improve legal service delivery across the

Qualifications

• Advanced Excel skills and familiarity with tools such as Power BI, Tableau, ServiceNow, Power Automate, Power Apps, contract-management, matter-management, document-management, or e-billing platforms; relevant project, Agile, product, technology, or data certification is a plus.
• Experience in a Legal Department, law firm, compliance, or Legal Operations environment; hands‑on experience with business applications, workflow automation, integrations, low‑code/no‑code tools, analytics, or enterprise Legal technology.
• Experience translating business needs into process- or technology-enabled solutions.
• Demonstrated experience independently managing complex, cross‑functional projects or workstreams from planning through implementation.
• Strong analytical and problem-solving skills, with the ability to synthesize quantitative and qualitative information into insights and recommendations.

Responsibilities

• Identify, configure, test, and pilot approved workflows, automations, integrations, reports, and AI-enabled capabilities; partner with Information Services when custom development is needed.
• Partner across Legal and the enterprise to simplify processes, eliminate friction, improve stakeholder experiences, and advance shared priorities.
• Independently manage assigned projects and workstreams, translating priorities into plans, owners, milestones, dependencies, and measurable outcomes.
• Oversee the department’s OKR management and reporting process, maintaining visibility into progress, milestones, dependencies, risks, and outcomes.
• Support financial planning and provide clear, actionable reporting to guide decisions and keep priorities on track.
• Own monthly Legal Department budget reporting, partnering with Finance and Legal stakeholders to monitor actuals, forecasts, variances, trends, risks, and opportunities.

Skills

Advanced Excel

Data analytics

Agile

Project management

Education

Bachelor's degree in Business/Finance/CS/IS/Engineering/Data Analytics

Tools

Power BI

Tableau

ServiceNow

Power Automate

Power Apps

Contract management

Matter management

Document management

E-billing platforms

Low-code/no-code tools

Job description

Why Hershey

At The Hershey Company, our culture is rooted in purpose and inspired by Milton Hershey’s enduring vision that business should create opportunity for others. Through our commitment to corporate philanthropy, we create positive impact by supporting communities, helping children thrive, and operating as a business for good. This includes our deep and long standing partnership with Milton Hershey School, where we invest in education, workforce readiness, and hands on engagement to help students succeed beyond the classroom. Supported by strategic grantmaking, product donations, cross brand collaboration, and strong employee volunteerism, Hershey offers a place to work where making a difference—locally and globally’is part of how we do business every day.

Location

Hershey, PA or Dallas, TX

How will you fit in the big picture?

The Manager, Legal Operations & Digital Lead advances the effectiveness and evolution of Hershey’s Legal Department. This role owns critical operating processes, including financial planning and monthly budget reporting, Objectives and Key Results (OKR) management, project execution, process improvement, and enterprise-governed technology enablement. You will translate strategy into disciplined execution, turn data into actionable insights, and identify practical ways to use technology, automation, AI, and data to improve Legal service delivery.

What will you do?

• Identify, configure, test, and pilot approved workflows, automations, integrations, reports, and AI-enabled capabilities; partner with Information Services when custom development is needed.
• Partner across Legal and the enterprise to simplify processes, eliminate friction, improve stakeholder experiences, and advance shared priorities.
• Independently manage assigned projects and workstreams, translating priorities into plans, owners, milestones, dependencies, and measurable outcomes.
• Oversee the department’s OKR management and reporting process, maintaining visibility into progress, milestones, dependencies, risks, and outcomes.
• Support financial planning and provide clear, actionable reporting to guide decisions and keep priorities on track.
• Own monthly Legal Department budget reporting, partnering with Finance and Legal stakeholders to monitor actuals, forecasts, variances, trends, risks, and opportunities.

Minimum Education & Requirements

• Preferred: Advanced Excel skills and familiarity with tools such as Power BI, Tableau, ServiceNow, Power Automate, Power Apps, contract-management, matter-management, document-management, or e-billing platforms; relevant project, Agile, product, technology, or data certification is a plus.
• Preferred: Experience in a Legal Department, law firm, compliance, or Legal Operations environment; hands‑on experience with business applications, workflow automation, integrations, low‑code/no‑code tools, analytics, or enterprise Legal technology.
• Experience translating business needs into process- or technology-enabled solutions.
• Demonstrated experience independently managing complex, cross‑functional projects or workstreams from planning through implementation.
• Strong analytical and problem-solving skills, with the ability to synthesize quantitative and qualitative information into insights and recommendations.

Experience

5+ years of progressive experience in legal operations, project or program management, business operations, technology, digital transformation, analytics, or a related field.

Education

Bachelor’s degree in Business, Finance, Computer Science, Information Systems, Engineering, Data/Analytics, or a related discipline.

Benefits and Perks

At Hershey, we offer competitive pay and a comprehensive total rewards package designed to support your wellbeing, financial security, and life outside of work.

• Health & Wellbeing: Medical, dental, and vision coverage, plus wellness programs that support your physical and mental health begin on Day 1.
• Financial Security: Competitive pay, annual incentive opportunities, and a 401(k) with company match
• Time Off & Flexibility: Paid time off, company holidays, and flexible ways of working where applicable
• Growth & Development: Career development programs, learning opportunities, and internal mobility

Benefits may vary based on role, location, and eligibility.

The anticipated base salary range for this role is $95,120 to $118,900 per year. The actual base salary offered will depend on a variety of job- related factors, including, but not limited to, experience, skill set, education, and training. In addition to a market-competitive base salary, our Total Rewards package includes performance-based incentives and a comprehensive, competitive benefits package designed to support overall physical, mental, and financial well-being (as applicable). Learn more about Hershey’s benefits and all the resources Hershey provides to support our employees’ physical, emotional, and financial well-being by visiting the Hershey Digital Employee Experience at www.askHRbenefits.hersheys.com

The Hershey Company is an Equal Opportunity Employer

The policy of The Hershey Company is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual’s race, color, gender, age, national origin, religion, citizenship status, marital status, sexual orientation, gender identity, transgender status, physical or mental disability, protected veteran status, genetic information, pregnancy, or any other categories protected by applicable federal, state or local laws.

The Hershey Company is an Equal Opportunity Employer - Minority/Female/Disabled/Protected Veterans

You may request a reasonable accommodation if you are unable or limited in your ability to use or access our online application process as a result of a disability. You can request an accommodation via phone or email. To request an accommodation via phone, please call [phone] and leave a voicemail with your contact information. You may also email a request for accommodation to [e-mail]. Please be sure to include “Accommodation Needed” in the subject line. This will ensure that your email is routed to the appropriate contact who will handle your request.