MGR, IT

Public Service Company of New Mexico (PNM); Albuquerque (NM); Presencial; USD 95.000 - 161.000; Jornada completa

Descripción de la vacante

Public Service Company of New Mexico (PNM) seeks an experienced IT Manager to lead service planning and client coordination across Information Services and Telecommunications. The role emphasizes building strong cross-functional partnerships and guiding IT initiatives at the business-unit level.

You will work under general supervision to align IT services with business goals, manage budgets, and drive performance improvements while mentoring a diverse team of IT professionals.

Formación

• Bachelor's degree with 5–7 years related experience in IS/IT or equivalent.

Responsabilidades

• Develops service plans for a business unit or service areas.
• Negotiates and reports on service level agreements and addendums.
• Manages client requests for development, PCs, phones, consulting, vendors, RFP/RFI development.
• Develops the annual budget to support approved plans and projects.
• Monitors performance to stay within budget and ensure client satisfaction.
• Participates on the senior IS management team to shape IT and IS business plans.
• Leads a group that may include project managers, coordinators, consultants, and technical personnel.

Conocimientos

Learning aptitude

Leadership

Customer service experience

IVR knowledge

Web development

MS Office 365

Project management

Educación

Bachelor's degree in Information Resource Management / Computer Science / Business Computer Systems (or related)

Herramientas

IVR systems

Enterprise-grade MWM/FSM software

MS Office 365

Web development

Descripción del empleo

Posting Deadline

This position is posted until filled.

Preferences

• Seeking motivated individual with a demonstrated aptitude for exploring, learning, and adopting new technologies quickly.
• Strong leadership and communication skills with a demonstrated ability to work effectively within cross-functional teams.
• Experience working alongside or supporting customer service organizations and call centers
• Familiarity and /or hands-on knowledge in one or more of the following areas will be a plus:
• Interactive Voice Response (IVR) systems
• Enterprise-grade Mobile Workforce Management (MWM) and Field Service Management (FSM) software applications
• Web Development
• Microsoft Office 365 suite
• Technical Project management skills and ability to analyze the impact of enhancements and production problems effectively.

Job Description

Manager, IT

Salary Grade: G05

Minimum Midpoint Maximum

$94,831 - $128,022 - $161,213

Personnel in this job title may be covered by NERC CIP cyber security standards. If the position is covered, prior to being hired, promoted, or transferred into the position, the candidate must successfully pass a Personnel Risk Assessment, which includes identity verification and a criminal background check. Prior to being granted unescorted access to cyber secure areas, the candidate must attend cyber security training. Annual cyber security training is also required.

Summary

Under general supervision, develops and implements an overall service plan for a business unit or service organization, manages the relationship with all areas of Information Services (IS), Telecommunications, and IS clients.

Essential Duties And Responsibilities

• Develops service plans for a business unit or service areas
• Negotiates, updates, manages, and reports on service level agreements and addendums in support of service plan
• Reports for IS and Client Management with help from IS staff
• Coordinates and manages all client requests for development, personal computers, telephones, consulting, vendors, RFP development, and RFI development
• Gathers resources from support groups
• Develops the annual budget, which supports the implementation of approved plans and projects
• Monitors performance against established plan to stay within budget, ensures client satisfaction, and deliver quality services and systems
• Participates as key member of senior IS management team to develop, coordinate, and execute overall Information Technology and IS Business Plans
• Manages a group that may include project managers, project coordinators, consultants, and technical personnel

Competencies

• Combined mastery of the system development lifecycle process and managerial skills
• In-depth knowledge of client and industry business processes to successfully deliver services
• Knowledge of consulting skills, project management skills, contracting skills, and supervisory skills
• Competent in preparing proposals, presentations, and in direct interaction with senior-level management
• High degree of flexibility and creativity

Qualifications

MINIMUM EDUCATION AND/OR EXPERIENCE:

Bachelors degree from four-year college or university in Information Resource Management, Business Computer Systems, Computer Science or management with five to seven years related experience, or equivalent combination of education and/or experience related to the discipline.

Communication Skills

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
• Ability to write complex reports, business correspondence, and procedure manuals
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public

Mathematical Skills

• Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations

Computer Skills

• Working knowledge of database, inventory, spreadsheet, and word processing software

Analysis And Problem-solving Ability

Ability to solve complex practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Physical Demands

While performing the duties of this job, the employee is regularly required to sit up to 2/3 of the time. The employee must occasionally lift and/or move up to 30 pounds.

Work Environment

Office environment .

Degrees

Bachelors Degree

SAFETY AND ADA STATEMENT

Safety Statement

Safety is a core value at (TXNM Energy/PNM/TNMP) and our vision, "everyone goes home safe", reflects our commitment to promoting an environment conducive to learning, improving and building safety practices. Our safety value is built upon the belief that every employee deserves to work in an environment free from harm.

Americans With Disabilities Act (ADA) Statement

If you require assistance with the job application process due to a disability, please contact HR ADA Analyst, at 505-241-4627.