Mgr Incentive Program - Open to Remote

Southern Glazer's Wine & Spirits; Miami (FL); Remote; USD 70,000 - 95,000; Full time

Job summary

Southern Glazer's Wine & Spirits is seeking an Incentive Program Manager to oversee and resolve inquiries related to incentive programs. Responsibilities include collaborating with teams to improve processes and tracking issues. A Bachelor's degree and relevant experience are required, with a focus on fostering a supportive work environment.

Benefits

Comprehensive medical and prescription drug coverage

Dental and vision plans

Tuition assistance

401(k) plan

Paid sick leave

Vacation accrual

Parental leave

Qualifications

• 3+ years of relevant experience.
• Able to obtain and meet industry licensing requirements as needed.
• Ability to travel domestically up to 30%.

Responsibilities

• Serve as the primary contact for all incentive program-related inquiries.
• Coordinate with technical teams to resolve system-related issues.
• Track inquiries and issues until resolution.

Skills

Knowledge of tracking systems

Experience with business intelligence tools

Data reporting solutions

Process improvement

Education

Bachelor's degree in related field

Job description

What You Need To Know

Shape a remarkable future with us. Build a career working for an industry leader that truly invests in their people - and equips them with leading technology, continuous learning, and the ability to bring their best selves to work. As the premier wine and spirits distributor, Southern Glazer's isn't just one of Forbes' Top Private Companies; it's a family-owned business with deep roots dating back to 1933.

The reputation of Southern Glazer's is well-established, and it's no surprise that we are regularly recognized for our culture. Southern Glazer's has been recognized by Newsweek as one of America's Greatest Workplaces for Inclusion and Diversity, as well as for Women and Parents and Families. These accolades speak volumes about our commitment to creating a supportive and inclusive culture of belonging for all employees.

As a full-time employee, you can choose from a wide-ranging menu of our Top Shelf Benefits, including comprehensive medical and prescription drug coverage, dental and vision plans, tax-saving Flexible Spending Accounts, disability coverage, life insurance plans, and a 401(k) plan. We also offer tuition assistance, a wellness program, parental leave, vacation accrual, paid sick leave, and more.

By joining Southern Glazer's, you would be part of a team that values excellence, innovation, and community. This is more than just a job - it's an opportunity to build the future of beverage distribution and grow with a company that truly cares about its people.

Overview

The Incentive Program Manager serves as the central point of contact for all incentive program-related inquiries and issues across the organization. This role reports to the Director of Commercial Effectiveness and is responsible for addressing technical and process-related problems with incentive programs, ensuring timely resolution, and identifying patterns that can lead to process improvements and training opportunities. The manager will work closely with Trade Development teams nationwide and the Business Intelligence Center of Excellence (BI COE) to support the effective implementation and execution of incentive programs within our established systems and guardrails. This role requires direct alignment geographically to a SGWS office location. As needed office presence will required for consideration.

Primary Responsibilities

• Serve as the primary point of contact for all incentive program-related inquiries from Trade Development teams across the country
• Triage incoming issues to determine whether they are technical, process-related, or training opportunities
• Coordinate with appropriate technical teams to resolve system-related issues and participate in system development discussions
• Collaborate closely with the BI COE team for any process improvement or clarification needs
• Track all inquiries and issues to resolution, providing regular status updates to stakeholders
• Review submitted request on proposed incentive programs to ensure they align with established guardrails and can be properly implemented within existing technology systems
• Provide guidance on adjustments needed to make programs technically feasible
• Document and categorize all incoming requests and issues to identify trends and recurring challenges
• Prepare regular reports on common issues, resolution times, and bottlenecks in the incentive program process

• Develop and maintain a knowledge base of common issues and their resolutions
• Identify and recommend opportunities for process improvement based on analysis of support requests

Additional Primary Responsibilities

• Track key metrics related to incentive program implementation and execution
• Collaborate with the BI COE to identify ways to enhance quality and communication issues related to incentive programs
• Provide input on system enhancements and new development initiatives for incentive tracking tools
• Identify training opportunities based on common issues and questions
• Participate in conducting training sessions when bandwidth allows
• Keep up-to-date with changes to incentive processes and systems

Minimum Qualifications

• Bachelor's degree in related field; or an equivalent combination of education and experience
• 3+ years of relevant experience
• Able to obtain and meet industry licensing requirements as needed
• Ability to travel domestically up to 30%
• Knowledge of tracking systems and processes for sales incentive programs
• Experience working with business intelligence tools and data reporting solutions
• Understanding of system development processes and ability to translate business needs to technical requirements

Physical Demands

• Physical demands with activity or condition for a considerable amount of time include sitting and typing/keyboarding using a computer (e.g., keyboard, mouse, and monitor) or mobile device
• Physical demands with activity or condition may occasionally include walking, bending, reaching, standing, and stooping
• May require occasional lifting/lowering, pushing, carrying, or pulling up to 56lbs

EEO Statement

Southern Glazer's Wine and Spirits, an Affirmative Action/EEO employer, prohibits discrimination and harassment of any type and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. SGWS complies with all federal, state and local laws concerning consideration of a qualified applicant's arrest and/or criminal conviction records. Southern Glazer's Wine and Spirits provides competitive compensation based on estimated performance level consistent with the past relevant experience, knowledge, skills, abilities and education of employees. Unless otherwise expressly stated, any pay ranges posted here are estimates from outside of Southern Glazer's Wine and Spirits and do not reflect Southern Glazer's pay bands or ranges.