MGR II QLTY & RELIABILITY ENGINEERING - Digital Data Products (Remote)

TE Connectivity Corporation; Harrisburg (Dauphin County); Remote; USD 135,000 - 192,000; Full time

Job summary

A leading technology company is looking for a Customer Quality Engineering Manager II for Digital Data Products. This role involves leading a team, ensuring product quality, and enhancing customer experience. Ideal candidates will have over 7 years of experience in quality assurance, excellent leadership skills, and a strong background in engineering. The position is remote with a competitive salary ranging from $135,000 to $192,000.

Benefits

Health insurance

401(k)

Paid time off

Qualifications

• 7+ years in quality assurance or reliability engineering.
• At least 3 years in a management role.
• Strong leadership and communication skills.

Responsibilities

• Manage and mentor a team of quality engineers.
• Develop quality control processes.
• Lead quality improvement projects.

Skills

Leadership

Problem-solving

Communication

Customer centricity

Education

Bachelor’s degree in engineering

Master's degree preferred

Tools

Quality management systems

Statistical process control

Six Sigma Black Belt

Job description

Customer Quality Engineering - Manager II for Digital Data Products (Remote)

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Overview

TE Connectivity’s Customer Quality Reliability Engineer Manager is responsible for leading a team of engineers in North America to ensure product quality, reliability, and continuous improvement across the organization. This role involves overseeing strategic customer accounts quality and is responsible for ensuring that TE provides exceptional customer experience for the Digital Data Network (DDN) business unit within TE.

The DDN BU interacts with customers like Google, NVIDIA, Intel, etc. This includes carrying out strategies to improve the overall customer experience by partnering closely with sales, engineering, and operations. A key aspect of this position is to establish a real-time view of the customer’s experience to proactively monitor and support our key customer accounts, resolve quality problems in a timely manner, drive continual improvement, improve customer quality scorecards, and minimize the cost of poor quality by fulfilling customer requirements, being responsive, and building strong customer relationships.

Position Responsibilities

• Team Leadership: Manage and mentor a team of quality and reliability engineers. Assign tasks and projects to team members based on their skills and workload. Conduct regular performance evaluations and provide feedback for improvement. Leads cross-functional problem-solving teams to investigate quality issues and minimize customer impact, DPPM, cost of poor quality and drive timely resolution.
• Quality Assurance: Develop and implement quality control processes and procedures. Oversee customer quality audits, ensures compliance with TE quality policies and procedures related to customer requirements. Analyze quality data and metrics to identify trends and areas for improvement.
• Failure Analysis: Track and coordinate testing on products related to customer reported issues. Lead effective and efficient investigations using structured approaches such as fault trees to identify root cause and corrective actions. Interface with the customer on quality escalations and provides internal and external from a quality, reliability and customer requirements standpoint.
• Project Management: Lead quality and reliability improvement projects from inception to completion. Collaborate with cross-functional teams to ensure quality and reliability standards are met throughout the product lifecycle. Support supplier business reviews, customer audits and customer onsite support as needed.
• Continuous Improvement: Identify opportunities for process optimization and cost reduction. Implement lean manufacturing principles and Six Sigma methodologies. Stay updated on industry trends and best practices in quality and reliability.
• Reporting and Communication: Prepare and present regular reports on quality and reliability metrics to senior management. Communicate effectively with stakeholders, including customers and suppliers, on quality-related matters and escalations.
• Tactical Initiatives: Tackle gaps and roadblocks across the organization as needed. Drive the pace and sense of urgency within the organization to ensure customer expectations are met. Bridge customer requests with internal functions for speedy resolution.

What your background should look like:

• Education: Bachelor’s degree in engineering (Electrical, Mechanical, or related field); Master's degree preferred.
• Experience: 7+ years in quality assurance or reliability engineering, with at least 3 years in a management role working in a regional/global capacity.
• Technical Skills: Proficiency in quality management systems, statistical process control, Gage R&R and reliability engineering tools.
• Certifications: Six Sigma Black Belt, ASQ Certified Quality Engineer, or similar certifications are advantageous.
• Soft Skills: Strong leadership, communication, problem-solving abilities and executive level presence.
• Failure analysis expertise: lead, plan, perform effective and efficient investigations using structured approaches such as fault trees to identify root cause and corrective actions.
• Customer interface quality reliability experience in data center interconnect technology.
• Demonstrated ability to lead teams, forge strong internal relationships, and drive improvement initiatives.
• Knowledge and application of quality system regulations (ISO 9000, 14000 and 18000).

A successful CQE manager is someone who possesses the following competencies:

• Success mindset: Focused on outcomes, driving strategies and tactics to address gaps, remove blockers and win.
• Structured thinking: Ability to navigate through ambiguity, noise and build a structure around rapid execution.
• Influencer: Drives thought leadership and influences the organization to anticipate, respond and execute.
• Crisp and Clear Communication: Breakdown complex information and distills communication between different levels of the organization to drive actionable outcomes.
• Storyteller: Ability to read the terrain and provide reliable contextual information for quick organizational alignment.
• Customer centric: Ability to satisfy the customer’s needs and desires.
• High interpersonal skills: Builds trusted relationships internally and externally.
• Cheerleader: Motivates and activates the right people at the right time.
• Versatile: Ability to multi-task between strategic thinking and tactical initiatives as needed.

COMPENSATION

• Competitive base salary commensurate with experience: $135,000 - $192,000 (subject to change dependent on physical location).

• Total Compensation = Base Salary + Incentive(s) + Benefits.

BENEFITS

• A comprehensive benefits package including health insurance, 401(k), disability, life insurance, employee stock purchase plan, paid time off and voluntary benefits.

EOE, Including Disability/Vets