Mgr Group Sales

Sage Hospitality; Philadelphia (Philadelphia County); On-site; USD 45,000 - 75,000; Full time

Job summary

The Logan Hotel, managed by Sage Development Resources, Inc., is seeking a results-driven sales professional in Philadelphia to drive revenue by developing new group accounts and expanding current hotel portfolios.

You will lead direct sales efforts, manage key hotel accounts, leverage yield management, and pursue new business through networking and referrals, maintaining high standards of service and integrity.

Qualifications

• Minimum of high school diploma or equivalent.
• College degree preferred.
• Six months minimum in sales, customer service related position or hotel experience preferred.
• Requires knowledge of general sales techniques.
• Requires yield management experience.
• Requires highly developed customer service skills.
• Requires ability to hear, speak, read and write English fluently.
• Requires 12th grade level mathematics, spelling and reading skills.
• Requires effective business writing skills.
• Must be able to meet clients on and off premises, to tour property and attend functions, to climb stairs, use door keys and operate basic office equipment.
• Vision to read fine print and computer screens, to see colors, to observe rooms in poorly lit conditions.
• Understand and follow verbal/written instructions.
• Work on more than one task at a time.
• Develop strong internal and customer relationships.
• Set and manage priorities and plan activities in a

Responsibilities

• Direct sales calls to achieve revenue goals per department plan.
• Reliant on own transportation and valid driver’s license for sales calls.
• Manage key accounts to maximize revenue growth.
• Meet productivity and activity goals as set by management.
• Develop new accounts via networking, research, and surveys to generate new business.
• Follow up on leads within 48 hours; generate referrals and share with other Sage hotels when appropriate.
• Plan and implement targeted account development to create new revenue and contracts.
• Prospect for new business via telemarketing and creative approaches.
• Apply yield management to negotiate rates and space to boost performance.
• Maintain organized client files to support service and efficiency.
• Build strong customer relationships through regular professional communication.
• Develop customer profiles and trace system to meet client needs and drive revenue.
• Prompt follow-up on customer inquiries.
• Research market/territory to capitalize on strengths and weaknesses.
• Time management focused on revenue-producing direct sales (90% focus).
• Control travel expenses to minimize costs.
• Represent hotel and company with integrity and professionalism.
• Maintain team collaboration across departments.
• Maintain professional appearance.

Skills

Direct Sales

Key Account Mgmt

Telemarketing

Customer Service

Yield Management

Networking

Education

High School Diploma

College Degree (preferred)

Job description

Why us?

Philadelphia is where American independence first took root-a bold, vibrant spirit that still defines the city today. At the center of it all is Logan Square, home to the Logan Hotel, a destination that blends lively urban energy with curated luxury.

With its striking art collection, refined service, and bespoke experiences tailored to every guest, the Logan Hotel offers an unparalleled journey into elegance and sophistication.

Our associates play a vital role in bringing this experience to life. They anticipate guest needs, create personalized moments, and support one another to deliver exceptional hospitality every day.

If you have a passion for hospitality, a mindset driven by service, and a desire to make a difference in the lives of others, The Logan Hotel may be the perfect place for you.

Job Overview

Meets and exceeds revenue goals by developing new group accounts and growing current hotel accounts in a profitable and win-win selling approach.

Responsibilities

• Direct Sales: Targets results-oriented high revenue potential sales calls to ensure a successful direct sales program, in accordance with goals established by department budget and marketing plan.


• Must have own reliable transportation and possess a valid state driver's license in order to make sales calls.


• Key Account Management: Maximizes current hotel key accounts by identifying and capturing those that offer revenue growth.


• Achieves a minimum of 90% of productivity goals and 100% of activity goals, as established by management.


• New Account Development: Captures competitor's accounts through networking, research and reader board surveys in order to target and solicit those most probable to generate new business.


• Acquires referrals from existing accounts: Follows up on all leads within 48 hours of receipt in an effort to create new business for the hotel, and, when appropriate, sends leads to other Sage hotels.


• Plans and implements an on-going Targeted Account Development "hit list" in order to create new revenue and acquire valuable hotel contacts, and contracts.


• Continually targets and prospects for new business through telemarketing, individual creativity and innovation.


• Yield Management: Utilizes yield management techniques by profitably negotiating room rates and function space commitments in order to enhance the hotel's financial performance.


• Account Service and Management: Maintains well-documented, accurate, organized and up-to-date file management system in order to serve client and employer in the most expedient, organized and knowledgeable manner.


• Develops strong customer relationships through frequent communication and the use of professional, courteous and ethical interpersonal interaction.


• Develops customer profiles and maintains an effective trace system, including trace dates and references, in order to best meet client needs, resulting in superior account service and increased revenues.


• Promptly follows-up on all customer needs and inquiries in an efficient and expedient manner.


• Product Knowledge: Conducts research, surveys, personal investigation and studies market place and territory in order to effectively capitalize on the hotel's strengths and competitor's weaknesses and capabilities.


• Time Management: Focuses on revenue-producing activity and maximizes selling time by dedicating a minimum 90% work time on direct sales efforts.


• Professionalism: Controls expenses while traveling on the property's behalf in order to minimize department and hotel costs.


• Represents themselves, the hotel and Sage Development Resources, Inc. with the highest level of integrity and professionalism, a service-focused approach, and a caring, sincere attitude at all times.


• Exhibits a positive and involved team attitude to all hotel departments and maintains open communications with all co-workers for the best overall performance of the hotel.


• Displays a neat, clean, and business-like appearance at all times.

Qualifications

• Minimum of high school diploma or equivalent.


• College degree preferred.


• Six months minimum in sales, customer service related position or hotel experience preferred.


• Requires knowledge of general sales techniques.


• Requires yield management experience.


• Requires highly developed customer service skills.


• Requires ability to hear, speak, read and write English fluently.


• Requires 12th grade level mathematics, spelling and reading skills.


• Requires effective business writing skills.


• Must be able to meet clients on and off premises, to tour property and attend functions, to climb stairs, use door keys and operate basic office equipment.


• Vision to read fine print and computer screens, to see colors, to observe rooms in poorly lit conditions.


• Understand and follow verbal/written instructions.


• Work on more than one task at a time.


• Develop strong internal and customer relationships.


• Set and manage priorities and plan activities in a