Mgr Front Desk BU NX

Crescent Hotels & Resorts; New York (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking hospitality team as a Front Desk Manager, where your leadership will shine. In this role, you'll oversee daily operations, ensuring exceptional guest experiences while managing a dedicated front desk team. With a focus on service quality and operational efficiency, you'll implement corrective measures to enhance performance and satisfaction. This position offers competitive wages, comprehensive benefits, and opportunities for career growth. If you're passionate about hospitality and ready to make a difference, this is the perfect opportunity for you.

Benefits

401K matching program

Flexible scheduling

Travel discounts

Comprehensive benefits for associates and families

Qualifications

• 2+ years of experience in a hotel role, particularly as a Front Desk Agent.
• Strong leadership and hospitality skills to lead the team effectively.

Responsibilities

• Oversee front desk operations and ensure guest satisfaction.
• Recruit, train, and supervise front desk staff to maintain service quality.

Skills

Leadership

Guest Service

Communication

Hospitality Skills

Education

High School Diploma

Job description

At Crescent Hotels & Resorts, we are a team of hospitality professionals deeply committed to providing exceptional guest experiences. We value our Associates as the shining stars of our success and foster an inclusive environment where everyone can bring their true selves to work.

We support your career growth through health & wellness programs, top-tier learning and development opportunities, and travel discounts to satisfy your adventurous spirit. Join us where You Belong. We Care. Shine Bright.

We are seeking a Front Desk Manager to join our Front Office team. We offer:

• Highly competitive wages - Salary Range $35 - $36 per hour.
• Comprehensive benefits for eligible associates & their families
• 401K matching program
• Flexible scheduling
• Discounts at Crescent managed properties across North America

As Front Desk Manager, you will assist the Front Office Manager in leading the guest service team and managing daily hotel operations to ensure outstanding guest service and financial performance.

Your daily responsibilities include:

• Overseeing front desk and night audit operations in collaboration with the Front Office Manager
• Leading by example during shifts with excellent leadership and hospitality skills
• Recruiting, training, supervising, and evaluating front desk staff
• Maintaining service quality, operational efficiency, and guest satisfaction
• Identifying performance gaps and implementing corrective measures
• Ensuring guest and team member satisfaction

Are you the right fit?

You are an approachable leader with a positive attitude, strong engagement skills, and a passion for exceptional service. You have at least 2 years of experience in a similar hotel role, with excellent communication and leadership skills, and a commitment to creating memorable guest experiences.

Our commitment to diversity

We embrace differences to create a great workplace and serve our diverse guests and owners. We promote open conversations about race, equity, diversity, and inclusion, and strive to foster an environment of respect and growth through training, recruiting, and promoting diverse talent.

Qualifications

Education: High School diploma or equivalent

Experience: Minimum 3 years, including at least 3 years as a Front Desk Agent

We are an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. Applicants will be notified of their rights under federal employment laws. For more information, review the Know Your Rights notice from the Department of Labor.