Mgr-District Sales & Operations

Batteries Plus; Cooksville (MD); On-site; USD 90,000 - 140,000; Full time

Job summary

Batteries Plus invites a District Sales and Operations Manager to lead a multi-store district of company-owned stores. You will drive execution of key business strategies to achieve sales, customer satisfaction, operational excellence, and profitability.

You will provide strategic leadership, direction, and support to store teams, mentor managers, monitor KPIs, and ensure compliance with company standards. The role requires travel up to 90% and close collaboration with corporate operations.

Qualifications

• Leadership traits to build and guide teams delivering customer service and operations
• Ability to analyse KPIs and coaching teams to improve performance
• Experience driving profitability and operational efficiency through P&L review
• Oversight of store policies, training, and onboarding for openings/transitions
• Recruiting support for assigned stores and collaboration with HR

Responsibilities

• Lead multi-store teams to deliver exceptional customer service and operational standards.
• Analyse store KPIs and coach teams to improve performance.
• Develop plans based on P&L results to increase profitability and efficiency.
• Oversee store policies, training, and onboarding for new openings or transitions.
• Support recruiting and hiring for assigned stores and partner with HR.

Skills

Leadership

Coaching

KPI analysis

Strategic planning

Staff development

Performance metrics

Inventory control

Customer service

Operational excellence

Education

Bachelor's degree in business/retail management

Job description

The District Sales and Operations Manager oversees a multi-store district of corporate-owned stores. This role is responsible for driving the execution of key business strategies to achieve goals in sales, customer satisfaction, operational excellence, and profitability. The District Sales and Operations Manager will provide strategic leadership, direction, and support to store teams and partners to foster growth, optimise performance, and ensure alignment with company standards. This role will serve as a key liaison between the field and corporate operations.

Essential Duties and Responsibilities

Leadership

Build and lead high-performing teams that consistently deliver exceptional customer service and operational standards.

Foster a results-driven culture through consistent communication of expectations, performance metrics, and coaching.

Identify talent and mentor Store Managers to support future growth.

Provide constructive feedback and ongoing development opportunities to staff.

Conduct performance evaluations and succession planning initiatives in partnership with HR and corporate leadership.

Store Operations

Drive operational excellence across stores by providing direction with all company policies and procedures, including safety, inventory ordering procedures, and return process.

Conduct store visits and report findings. Track progress and ensure resolution of identified issues.

Support the roll-out and execution of new programs and operational tools; provide hands‑on training to Store Managers and associates.

Support recruiting, interviewing, and hiring efforts for assigned stores. Provide hiring resources during new store openings or transitions.

Champion community engagement efforts within assigned territories.

Business Planning and Results

Analyse financial performance and develop plans for stores based on profit and loss (P&L) results to increase profitability and operational efficiency.

Provide strategic sales leadership by executing key processes that drive high performance and achieve budgeting goals.

Evaluate store Key Performance Indicators (KPIs), including merchandising, promotional execution, store appearance, and inventory accuracy. Address performance gaps with follow-up planning and coaching.

Other Duties

This job description is intended to outline the general nature and key responsibilities of the role. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Duties and responsibilities may evolve or change over time based on business needs, without advance notice.

Education and Experience

Bachelor's degree in Business, Retail Management, or related field preferred; equivalent experience considered.

Minimum 3 years of store retail management experience. Previous multi-location experience preferred.

Excellent verbal communication and interpersonal skills to maintain effective business relationships with peers, senior management, customers, and vendors.

Strong attention to detail and accuracy.

Ability to work varied hours/days as business dictates.

Valid driver's license and clean driving record.

Ability to rent a car and/or personal transportation.

Physical Requirements / Work Environment

The physical demands required to perform the essential responsibilities of this position are as follows. Reasonable accommodations, if necessary and/or as required by law, will be made available.

The working conditions for this role consist of office and retail environments.

This position regularly requires frequent talking, hearing, standing, walking, using

hands, and lifting up to 50 lbs. Occasional tasks may include sitting, kneeling, crouching, or reaching overhead.

This position regularly requires the employee to use a vehicle, computer, phone, and other standard office equipment.

Ability to travel up to 90%, including overnight stays required.

EEOC Statement

Batteries Plus is an Equal Opportunity Employer. Applicants and associates are free from discrimination on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, pregnancy accommodations, reprisal, other non-merit based factors, and any other protections afforded under state or local laws.