District Manager

Rocky's Ace Hardware; Canton (MA); On-site; USD 90,000 - 130,000; Full time

Job summary

Rocky’s Ace Hardware is seeking a District Manager responsible for multiple MA locations including Canton, Medway, Millis, and more. You will lead a high-performance district team, drive sales and profitability, and ensure strong customer service and operational execution.

The role requires 5+ years in retail management overseeing many stores, with a track record of hitting financial goals and developing store managers. Occasional travel to trade shows and events is part of the job.

Qualifications

• 5+ years of retail management and operations experience with direct responsibility for 10+ stores and $25M+ in sales
• Bachelor’s degree in business management, business administration, or related field
• Sustained results with direct decision-making impacting sales, margins, expenses and profits
• Demonstrated ability to hire and develop management talent
• Proven track record of delivering on financial goals and customer service excellence

Responsibilities

• Develops district managers via store visits, informal group meetings, and formal district meetings.
• Performs routine store visits.
• Achieves high store operational and execution standards.
• Drives customer service culture in the market.
• Travel to trade shows, stores and other events.
• Supervises entire assigned district.

Skills

Retail management

P&L analysis

Team leadership

Customer service

Hiring & development

Education

Bachelor’s degree in business

Tools

Microsoft Office

Job description

Position Summary

District Locations: Medway, MA, Millis, MA, Randolph, MA, Pembroke, MA, Fall River, MA, Fairhaven, MA, Seekonk, MA, Canton, MA, Walpole, MA, Greenville, RI

The District Manager is responsible for achieving district objectives of maximizing store sales and profits, leading a high-performance team, delivering on financial goals, driving a strong customer service culture in the market, and achieving district operational excellence and execution.

Essential Duties

• § Develops managers via store visits, informal group meetings, and formal district meetings. Directs and oversees development of all district personnel
• § Performs routine store visits
• § Achieves high store operational and execution standards
• § Achieves high standards in visual merchandising principals and standards
• § Utilizes P&L and other metrics as business tools to analyze, evaluate and direct performance.
• § Manages action plans and ensures timely implementation
• § Contains costs, meets or improves on operating budgets
• § Establishes a track record of delivering on financial goals
• § Leverages resources to maximize sales and business opportunities
• § Participates in development, and supports and implements effective execution of retail strategies and programs to achieve business standards and goals
• § Identifies and implements actions to develop new business
• § Hires and develops Store Managers that are high performing, results oriented, and positive
• § Ensures managers’ hiring practices are consistent with minimum hiring criteria
• § Performs store manager annual reviews, establishes performance expectations and implements performance management
• § Implements all company policies & procedures as they relate to store operations
• § Oversees store inventory preparation
• § Performs manager one-on-ones monthly
• § Ensures district team is informed and knowledgeable of business opportunities
• § Drives a strong customer service culture in the market
• § Supports business expansion opportunities including opening new stores and remodels

Other responsibilities as assigned by the Vice President of Operations.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Education/Experience

• § 5 or more years of retail management and operations experience to include direct responsibility for 10 or more retail stores of a minimum of 25 million in sales or more.
• § Bachelor’s degree in business management, business administration, or equivalent related business experience
• § Sustained and substantial results with direct decision-making responsibilities that have positively impacted sales growth, margins, expense containment and profits
• § Demonstrated ability to spot, hire, and develop management talent
• § Demonstrated track record of delivering on financial goals
• § Demonstrated ability to drive a strong customer service culture in the market
• § Demonstrated skill in working with peers, direct reports, and support departments to maximize bottom-line results at or better than goal

Language Ability

Must be able to read and interpret documents; speak effectively before groups of customers or employees of organization. Strong verbal and written communication skills with the ability to influence and communicate effectively at all levels.

Math Ability

Should be able to calculate figures and amounts and apply basic concepts of math. Analytical and problem-solving competencies.

Reasoning Ability

Should be able to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; also, be able to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills

Must have strong knowledge of Microsoft Office products.

Certificates and Licenses

None required.

Travel Requirements

Travel to trade shows, stores and other events is required.

Supervisory Responsibilities

This job has supervisory responsibilities over the entire assigned district.

Work Environment

The noise level in the work environment is usually moderate.

Physical Demands

• · Ability to sit for an extended period of time.
• · Lifting at least 7 to 10 lbs. on a routine basis; lifting may exceed 20 lbs. in certain instances;
• · Manual/intellectual dexterity; working with calculators, computers and phones.
• · The ability to view paperwork and computer screen at a close proximity.

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