Mgr, Customer Engagement

Performance Food Group (New); La Crosse (WI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Day 1 Health & Wellness Benefits

Employee Stock Purchase Plan

401K Employer Matching

Education Assistance

Paid Time Off

Job summary

Performance Foodservice seeks a Sales Support Team Manager to lead the sales support group and act as the exclusive liaison for all sales personnel, ensuring timely reporting on promotions and bill backs. You will design tracking methods and oversee incentive programs while supporting the field and management with regular data updates.

The role emphasizes leadership, process improvement, and cross-functional collaboration in a large foodservice distribution environment, with a focus on accuracy

Qualifications

• 4–6 years of customer service or sales support experience.
• Experience as a team lead or supervisor.
• Bachelor's degree preferred in business/marketing.

Responsibilities

• Supervise sales support associates including staffing, training, coaching, and performance management.
• Serve as exclusive liaison for all sales personnel and manage requests.
• Design and manage tracking for sales and marketing programs and bill backs.
• Administer sales incentives and communicate results.
• Record weekly sales results by territory for field and management.
• Backup to the Customer Service department.
• Perform other duties as assigned.

Skills

Customer service

Sales support

Team leadership

Reporting

Education

High School Diploma/GED

Bachelor's degree in Business/Marketing

Job description

Company Description:

Performance Foodservice, PFG's broadline distributor, maintains a unique relationship with a variety of local customers, including independent restaurants and hotels, healthcare facilities, schools, and quick-service eateries. A team of sales reps, chefs, consultants, and other experts builds close relationships with customers - providing advice on improving operations, menu development, product selection, and operational strategies. The Performance team delivers delicious food but also goes above and beyond to help independent restaurant owners achieve their dreams.

Job Description:

We Deliver the Goods:

• Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more
• Growth opportunities performing essential work to support America's food distribution system
• Safe and inclusive working environment, including culture of rewards, recognition, and respect

Position Summary:

Manages sales support team which serves as an exclusive liaison for all sales personnel and their issues. Supports sales team by providing quantitative sales reporting and program tracking including updates/results of marketing promotions and bill backs. Reports provided as needed and on designated timelines. Functions as a team member within the department and organization, as required, and performs any duty assigned to best serve the company.

Position Responsibilities:

• Supervises sales support associates to include, but not limited to: staffing, training, coaching, performance management and problem resolution.
• Serves as exclusive liaison for all sales personnel regardless of issue. Manages and follows-up on all requests and issues.
• Designs and manages tracking methods for sales and marketing programs; tracks promotions through completion, including regular updates and final results based on established time periods per program. Tracks special programs, bill backs, etc., reporting results to specified parties.
• Administers and manages all sales incentives, including coordinating resources used in sales tracking, incentive payments (spiffs), processing and communicating results.
• Records sales results by territory on a weekly basis in order to provide current data to the field and management.
• Performs as backup to the Customer Service department.
• Performs other related duties as assigned.

Benefits:

Click Here for Benefits Information

Qualifications:

Required Education: High School Diploma/GED or Equivalent Experience

Required Experience: 4 - 6 Years Customer service, sales support or related area. Team lead or supervisory experience.

Preferred qualifications:

Preferred Education: Bachelors; Business management, sales / marketing or related area

Preferred Experience: 6 - 10 Years Customer service / sales support within foodservice industry. Supervisory experience

EEO Statement:

Performance Food Group and/or its subsidiaries (individually or collectively, the "Company") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. Please click on the following links to review: (1) our EEO Policy; (2) the "EEO is the Law" poster and supplement; and (3) the Pay Transparency Policy Statement.