Mgr, Cortex Cloud Consulting Services

Palo Alto Networks; Town of Texas (WI); Remote; USD 142,000 - 177,000; Full time

Job summary

A leading cybersecurity company is looking for a Manager in Cortex Cloud Consulting Services. This role involves setting strategic direction for technical services in North America, focusing on driving innovation, platform adoption, and customer relationship management. The ideal candidate will have extensive experience in professional services and management, with a passion for team culture. Compensation ranges from $142,000 to $177,000 annually. This position is full-time and based in the United States.

Qualifications

• 5+ years of experience in professional services and customer escalation.
• 3+ years in a management role.
• Proven track record of driving renewals and product expansion.

Responsibilities

• Develop and drive adoption strategy for Cortex and Prisma Cloud.
• Optimize customer journey and methodology.
• Set performance targets for Technical Services organization.

Skills

Professional services experience

Customer escalation experience

Team management

Collaboration skills

Understanding of security principles

Knowledge of public cloud platforms

Container technologies

Experience with CI/CD tools

Software development skills

Tools

Azure

Google Cloud

AWS

Docker

Jenkins

GitHub Actions

GitLab

Job description

Company Mission and Vision

At Palo Alto Networks®, everything starts and ends with a single mission: to be the cybersecurity partner of choice, protecting our digital way of life. We envision a world where each day is safer and more secure than the one before. We challenge and disrupt the way things are done, and we are looking for innovators committed to shaping the future of cybersecurity.

About the Role

Manager, Cortex Cloud Consulting Services (remote). This role builds and sets the strategic direction for the Cortex and Prisma Cloud Technical Services organization in North America. Responsibilities include driving innovation, optimization, and platform and services adoption across the commercial ecosystem with an emphasis on renewals and product expansion. You will support technical deployments and serve as the point of escalation for customers while focusing on people management, career growth, and team culture development.

Responsibilities

• Develop and drive the deployment and adoption strategy for the Cortex and Prisma Cloud organization in partnership with the broader Technical Services teams.
• Evolve and optimize the customer journey, including onboarding, implementation, growth strategy, and methodology.
• Set performance targets for the Technical Services organization based on deployment, adoption, and consumption of our products.
• Oversee the creation of enablement and skill‑set development for the teams.
• Develop the Cortex and Prisma Cloud Services roadmap.
• Collaborate heavily with Support, Sales, and Product Management functions.
• Establish the Customer Success Manager/Engineer role as a trusted advisor.
• Build out customer health monitoring and reporting.
• Manage line‑level managers and more tenured employees on the team.

Qualifications

• 5+ years of professional services and customer escalation experience, with at least 3+ years in a management role.
• Go‑to‑market and post‑sales commercial mindset, comfortable owning and growing customer relationships.
• Demonstrated ability to lead development of best‑in‑class deployment and adoption methodology, with a track record of driving renewals and product expansion.
• Passion for building teams with a vibrant culture.
• Experience working with professional services platforms and cross‑functionally with GTM organizations such as Sales, Sales Operations, Engineering, and Product Management.
• Skilled in customer escalations with experience in account management and project management.
• Thrives in a matrixed team environment, anchored by our values of Collaboration, Disruption, Execution, Inclusion, and Integrity.
• Strong understanding of security principals, vulnerability management, and industry best practices.
• Practical experience with public cloud platforms, preferably Azure, Google Cloud, and AWS.
• Expertise with container technologies, such as Docker.
• Experience with CI/CD tools, including Jenkins, GitHub Actions, or GitLab.
• Expertise in software development, including automated testing, version control, and OOP.
• Understanding of DevSecOps and shift‑left practices.
• Travel up to 25%.

Compensation

Base salary for this non‑sales role is expected to be between $142,000 and $177,000 per year. Additional compensation may include restricted stock units and a bonus. Full employee benefits details are available on request.

Benefits and Commitment

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact [e-mail].

Equal Opportunity Employer

Palo Alto Networks is an equal‑opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

Confidentiality

All your information will be kept confidential according to EEO guidelines.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Consulting

Industries

Computer and Network Security