Mgr Conference Services

IHG Hotels; United States; On-site; USD 52,000 - 72,000; Full time

Job summary

InterContinental Hotels & Resorts is seeking a catering professional to manage and coordinate all catering functions for social gatherings, galas and corporate events booked through the catering department. You will be expected to be charming, attentive and knowledgeable, creating moments that make guests feel special.

The role involves negotiating prices and space, working with catering staff to service events, and collaborating with sales and other hotel departments to ensure guest

Qualifications

• Some College plus 1-2 years sales or marketing related experience or equivalent combination of education and experience.
• Knowledge of hotel sales and/or catering preferred.
• Must speak fluent English.

Responsibilities

• Manage and coordinate catering functions including social gatherings, galas and corporate functions booked through Catering Department.
• Negotiate food and beverage prices, function space, and hotel services within approved departmental booking guidelines.
• Work with catering staff to service and solicit new business and upsell client events and manage function space and room block inventory as assigned.
• Assist in the preparation of the departmental budget and implementation of the hotel's catering and conference strategy.
• May assist in developing and implement sales actions plan as assigned and participate in budgeting and planning processes.
• Work closely with other hotel departments to facilitate services agreed upon by the sales office and prospective clients.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Interact with guests and meeting planners to ensure satisfaction and repeat business.
• Meetings and events coordination including client briefings, contracts and BEOs.
• Check function room setups pre-arrival to ensure alignment with client requirements.

Skills

Sales

Marketing

Customer service

Fluent English

Education

Some College

Job description

Manage and coordinate all catering functions including social gatherings, galas and corporate functions booked through the catering department.

At InterContinental Hotels & Resorts we want our guests to feel special, cosmopolitan and In the Know which means we need you to:

• Be charming by being approachable, having confidence and showing respect.
• Stay in the moment by understanding and anticipating guests' needs, being attentive and taking ownership of getting things done.
• Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

Description

Duties and Responsibilities

FINANCIAL RETURNS

Negotiate food and beverage prices, function space, and hotel services within approved departmental booking guidelines. Confirm in writing to the client and all affected hotel departments all group requirements via catering contract terms, addendums, confirmation of pricing, group resumes, and/or banquet event order.

Work with catering staff to service and solicit new business. Up-sell client events and manage function space and room block inventory as assigned.

Assist in the preparation of the departmental budget and implementation of the hotel's catering and conference strategy.

May assist in developing and implement sales actions plan as assigned. May also participate in the annual budgeting and planning process.

Work closely with other hotel departments to facilitate services agreed upon by the sales office and prospective clients.

Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include all hotel departments.

Interact with outside contacts: Guests - to ensure their total satisfaction

Meeting planners, wholesalers, corporate accounts, travel agencies, ad agencies, etc. - to ensure repeat business, follow up on events, and generate new business

Other contacts as needed (Professional organizations, community groups).

As needed, assist the client in menu planning, food and beverage coordination, table arrangements, decorations, traffic flow, room set-up, group room blocks and VIP services, etc.

Welcome group contact upon arrival at function and ensure guest satisfaction.

Follow up with clients regularly during and after departure to ensure satisfaction and secure future bookings.

Monitor and ensure all functions are set up, refreshed, and broken down in compliance with scheduled times and departmental procedures.

Work in a timely manner to execute and distribute all Banquet Event Orders (BEO) and contracts as designated by sales.

Facilitate tastings, along with conduct hotel and banquet facility tours and entertain qualified clients in accordance with company and property policies.

Maintain client files and update information daily in accordance with established departmental policies and procedures. Review daily postings of charges to master accounts of clients and resolve any discrepancies, or process necessary adjustments. Review final bill prior to presenting to client. Complete post-conference reports of events for senior management, and complete other reports as needed or requested.

Report and communicate Meeting event needs between the client and hotel.

Prepare and distribute amenity request forms for specified clients. Obtain designated approvals and follow-up on delivery.

Check function room set-ups prior to guest arrival, ensuring all details are in agreement with client's requirements and hotel standards. Ensure deficiencies are corrected by appropriate personnel. May perform other duties as assigned.

People

GUEST EXPERIENCE

RESPONSIBLE BUSINESS

aCCOUNTABILITY

Accountable for coordinating assigned special events, meetings or galas in with catering and conference service/banquet facilities.

QUALIFICATIONS AND REQUIREMENTS

Some College plus 1-2 years sales or marketing related experience or equivalent combination of education and experience. Knowledge of hotel sales and/or catering preferred. Must speak fluent English.

This job requires ability to perform the following:

Frequently standing up or moving within and outside of the facility

Carrying or lifting items weighing up to 25 pounds

Handling objects

Bending, stooping, kneeling

Other:

Ability to travel to attend workshops, tradeshows, conventions, etc.

Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company.

Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, and giving and receiving instructions.

Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.

Problem solving, reasoning, motivating, organizational and training abilities are used often.

Ability to travel to attend workshops, tra