Mgr Claims Case Management - PECO (Hybrid)

Exelon; Philadelphia (Philadelphia County); On-site; USD 108,000 - 149,000; Full time

Benefits offered by this job

401(k) match

Medical, dental and vision insurance

Generous paid time off

Employee Assistance Program

Tuition reimbursement

Referral bonus program

Job summary

Exelon in Philadelphia is seeking a Claims Manager to protect company assets by supervising a team of up to ten claims associates and directing investigations of high-profile liability and property damage cases. You will establish appropriate reserves and lead initiatives to reduce corporate exposure.

The role requires 7–10 years in investigative/claims work, supervisory experience, and knowledge of legal processes, with proficiency in claims systems and a proactive, motivated mindset.

Qualifications

• Bachelor's degree and 7-10 years of relevant investigative, claims or insurance experience.
• or in lieu of a Bachelor's degree, minimum 9-12 years business experience, at least 9 of which must be relevant investigative, claims or insurance experience.
• Knowledge of Legal Process, Statutes and Case Law; IT systems used by Claims Department.
• Self-motivated and ability to handle heavy case load under pressure.

Responsibilities

• Direct and supervise the Claims unit and develop defense and collection strategies.
• Direct field investigations, supervise major incidents, and manage reserves up to $250,000.
• Provide educational services to internal and external constituencies and support loss prevention.

Skills

Leadership

Investigation

Legal process

IT skills

Caseload management

Supervisory experience

Education

Bachelor's degree

Master's degree

Tools

Case management software

Job description

Who We Are

We're powering a cleaner, brighter future.

Who We Are

We're powering a cleaner, brighter future. Exelon is leading the energy transformation, and we're calling all problem solvers, innovators, community builders and change makers. Work with us to deliver solutions that make our diverse cities and communities stronger, healthier and more resilient. We're powered by purpose-driven people like you who believe in being inclusive and creative, and value safety, innovation, integrity and community service. We are a Fortune 200 company, 20,000 colleagues strong serving more than 10.7 million customers at six energy companies -- Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco). We're committed to creating an environment where every person can thrive. Our employee experience is grounded in four tenets that guide how we support our people: purposeful careers, growth opportunities, community impact, and support to thrive. In our relentless pursuit of excellence, we elevate diverse voices, fresh perspectives and bold thinking. And since we know transforming the future of energy is hard work, we provide competitive compensation, incentives, excellent benefits and the opportunity to build a rewarding career. Are you in?

Primary Purpose

PRIMARY PURPOSE OF POSITION To protect the Company's assets and self-insured retention ($10M) by managing an area(s) of expertise within the Claims Department; non-litigated liability claims, litigated liability claims or collection of damage to company property. Direct the investigation of large losses/serious injury cases. Establish appropriate reserves on cases in accordance with established practices and procedures. Analyze liability and evaluate financial risk to the Company on high complexity injury and large property damage losses. Prepare written reports and case analysis as required. Support the loss prevention process. Note: Position may be required to work extended hours for coverage for storms or other energy delivery emergencies.

Primary Duties

PRIMARY DUTIES AND ACCOUNTABILITIES

• Direct and supervise the activities of the Claims unit assigned. Develop defense and collection strategies in litigated and non-litigated matters. Work with Case Managers to develop initiatives to reduce corporate exposure to liabilities. Manage training and development of claims staff. Direct the field investigation of high profile liability, personal injury, auto accidents, property damage, collection and environmental claims; direct the response to and coordinate investigations of major incidents/accidents (gas explosions, fires, electrocutions) on a 24 hour basis. Evaluate damages, determine liability, analyze losses and ensure appropriate reserves. Manage the work product and document performance of Claims Case Managers. Initiate innovative Best Practices to reduce O & M costs and improve client satisfaction. Temporarily fill in for the Manager of Claims on an as needed basis. (75%)
• Prepare written investigation reports, letters and other documents as necessary. Ensure Sox compliance via proper Reserve Accounting on Claim exposures. (20%)
• Provide educational services to internal and external constituencies. (5%)

Job Scope

• Reserve and settlement authority of up to $250,000.
• Direct the activities and monitor performance of up to ten Claims associates
• Accountability for adequate reserves of claims up to Exelon's $10M SIR
• Assist/ manage the company's collection of damage incurred to company property by negligent third parties.
• Reduce company's exposure via claim and safety awareness training to internal and external clients.

Minimum Qualifications

MINIMUM QUALIFICATIONS

• Bachelor's degree and 7-10 years of relevant investigative, claims or insurance experience, OR in lieu of a Bachelor's degree, minimum 9-12 years business experience, at least 9 of which must be relevant investigative, claims or insurance experience. Minimum 3 �-5 years prior supervisory experience.
• Knowledge of Legal Process, Statutes and Case Law. Information Technology skills and knowledge of appropriate systems used by Claims Department.
• Self-motivated and ability to handle heavy case load under pressure

Preferred Qualifications

10+ years relevant claims experience Master's degree

Benefits

• Annual salary will vary based on a candidate’s skills, qualifications, experience, and other factors: $108,000.00/Yr. – $148,500.00/Yr.
• Annual Bonus for eligible positions: 20%
• 401(k) match and annual company contribution
• Medical, dental and vision insurance
• Life and disability insurance
• Generous paid time off options, including vacation, sick time, floating and fixed holidays, maternity leave and bonding/primary caregiver leave or parental leave
• Employee Assistance Program and resources for mental and emotional support
• Wellbeing programs such as tuition reimbursement, adoption and surrogacy assistance and fitness reimbursement
• Referral bonus program
• And much more

Note: Exelon-sponsored compensation and benefit programs may vary or not apply based on length of service, job grade, job classification or represented status. Eligibility will be determined by the written plan or program documents.