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Mgr - Business Systems

Kenco Group

Atlanta (GA)

On-site

USD 90,000 - 115,000

Full time

6 days ago

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Job summary

A leading company in logistics and warehousing is seeking a Mgr - Business Systems in Atlanta. This role is pivotal in overseeing IT systems support and managing a team while ensuring compliance and process improvement. The ideal candidate will possess a strong technical and management background, adept at solving complex IT issues and fostering team development.

Qualifications

Minimum 2-4 years IT experience with at least 2 years in management.
3-5 years' experience in business application development.
Ability to manage multiple customer accounts.

Responsibilities

Manage a team of business systems analysts for IT support.
Provide escalated technical support for hardware/software issues.
Lead IT Project Management for change requests.

Skills

Business Acumen

Communication skills

Team Management

Technical Support

Strategic Agility

Education

Bachelor’s degree in IT Management, Computer Science

Tools

WMS

TMS

Join to apply for the Mgr - Business Systems role at Kenco Group

This position is responsible for but not limited to supporting all hardware and software used within Kenco’s operations. This includes managing a team of analysts that provide support as well as providing support directly to the operations team and end users to resolve issues. Support activity varies widely from minor system glitches that are quickly resolved to larger scale issues such as viruses or system crashes. The resource must be able to troubleshoot and resolve issues that are relatively complex in nature and manage them through conclusion. The resource must also be able to educate the customer and end users on system capability and partner on continuous improvement efforts. Travel will be required in support of customer needs.

Functions

• Manage a team of business systems analysts responsible for the daily support of IT systems within Kenco’s operations.

• Provide escalated technical software and hardware problem resolution to all computer users by performing question/problem diagnosis and guiding users through step-by-step solutions

• Deliver technical support to Production Support and site Superusers to resolve problems with all Kenco systems

• Triage/evaluate and escalates urgent problems requiring more in-depth knowledge to appropriate internal resources

• Liaison to Operations, Engineers and Superusers to evaluate process flow changes/recommendations and create Statement of Work and cost estimates

• Ensure strong collaboration and communications across the company and serve as primary point of contact and Subject Matter Expert for the assigned product(s)

• Develop resourcing strategies, allocate staff, identify tools, and coordinate specialized support as necessary for cost-effective support of Kenco’s operations

• Provide guidance and mentorship to team members for professional development in current and future roles.

• Provide analytical expertise within an assigned business unit/area, in the analysis, design, and development of business applications

• Lead IT Project Management for all Change Requests/small project for assigned customer(s)

• Ensure team compliance to required processes, procedures, documentation, tracking, and reporting

• Document procedures and solutions to enable help desk to resolve issues

• Develop business relationships and integrates activities with other IT departments to ensure successful implementation and support of project efforts

• Participate with other IT members, customers, and other stake holders in new product reviews, tests and pilots

• Perform feasibility studies, translating requirements into an appropriate design

• Identify conflicting business practices and integration issues, suggesting alternative solutions

• Fosters and maintains good relationships with customers and IT colleagues to meet expected customer service levels

• Assist with collecting business requirements

• Other applicable duties and responsibilities as assigned by manager.

Qualifications

• Bachelor’s degree in IT Management, Computer Science, Engineering, Accounting, Finance, Logistics or related discipline, or equivalent work experience and technical training, is preferred

• A minimum of 2-4 years Information Technology experience with at least 2 years in a management role

• A minimum of 3-5 years’ experience in business application development or business experience

• Experience with WMS, TMS, and other relevant logistics software applications

• Ability to manage multiple customer accounts and competing priorities

• Business Acumen - Knowledgeable in current and possible future policies, practices, trends, technology, and information affecting his/her business and organization.

• Communicate for Impact - Devoting the time and resources necessary to communicate the strategic vision, direction, priorities, and progress of the team for which you are responsible.

• Leading People - Ability to develop and implement strategies to maximize employee performance and foster employee engagement in meeting the organization's strategy.

• Managing Transitions/ Change Management - Effectively plans, manages and communicates changes in processes with appropriate stakeholders.

• Relationship Management - Building and maintaining relationships with internal partners to successfully complete projects and organizational objectives.

• Strategic Agility - Gains perspective and balances the pressure between daily tasks and strategic actions that impact the long-term viability of the organization.

Travel Requirements

• This position is expected to travel approximately 25%.

• A passport is not required, but recommended.

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About the Position