Mgr Area Service - Dallas TX (Hybrid)

Entrust; Texas; On-site; USD 94,000 - 139,000; Full time

Benefits offered by this job

Health benefits

401(k) matching

Parental leave

Education reimbursement

Paid time off

Job summary

Entrust Corporation is seeking a Manager, Area Service to lead a team of field service engineers delivering on-site services for large customers in the LAC region. The role ensures high-quality delivery, effective resource allocation, and profitable service contracts, while liaising with supply chain, engineering and sales to meet commitments.

The position is based in the Dallas, TX area with up to 40% travel, remote flexibility varies by contract, and a strong focus on leadership, cost

Qualifications

• Must be based in the Dallas, TX area or willing to relocate to this area.
• Associates degree in Electronics or equivalent verifiable training (e.g., military training on relevant field)
• Minimum of 2 years’ experience managing or supervising people
• Minimum of 3 years’ experience managing customer relationships
• Minimum 3 years’ experience in Lean Manufacturing Environment
• Minimum 3 years’ experience using Lean Quality Tools including Value Stream Maps, 5 Why, Kaizen, PDCA, etc.
• Up to 40% domestic travel may be required

Responsibilities

• Direct Area Service Manage team responsible for installation, training and maintenance services to our direct customers
• Support the sales organization with product and service sales and drive customer satisfaction
• Drive efficiency and ongoing cost reduction into the service business in areas such as labor and parts management
• Responsible for managing Service contract relationships with the customer to ensure satisfaction and profitability
• Responsible for ensuring resource allocation achieves maximum utilization and efficiency of staff time and skill set
• Negotiate service maintenance agreement for area customer accounts
• Resource balancing to help coordinate emergency maintenance as needed
• Manage appropriate escalation processes and facilitate follow-through as required
• Develop and maintain close working relationships with customers and capitalize on networking opportunities to promote the company and its services
• People Leadership & Management Direct, influence, and motivate the service design group
• Develop and manage consistent and effective tools and processes for the service design function
• Build strong and open cross-functional relationships with superiors, peers and team to coordinate resources
• Manage and motivate direct reports on all aspects of people and staff management including performance, attendance, capability and disciplinary issues
• Support and coach direct reports to ensure that issues and risks are escalated to allow adequate investigation and resolution and manage such situations to ensure business and individual credibility is kept intact
• Lead continuous improvement culture focused on customer delight

Skills

Leadership

Communication

Problem solving

Project management

Education

Associates degree in Electronics or equivalent

Tools

Microsoft Excel

Six Sigma

Job description

Join us at Entrust

At Entrust, we’re shaping the future of identity centric security solutions. From our comprehensive portfolio of solutions to our flexible, global workplace, we empower careers, foster collaboration, and build solutions that help keep the world moving safely. Entrust's values are a cornerstone of who we are, our future business growth and how our people grow through it. We model our values by demonstrating that Customer Trust Is Earned, moving with purpose because Speed Is Intentional, taking accountability because We Own the Outcome, and building a collaborative culture where One Entrust Wins Together. Get to Know Us Headquartered in Minnesota, Entrust is an industry leader in identity-centric security solutions, serving over 150 countries with cutting-edge, scalable technologies. But our secret weapon? Our people. It’s the curiosity, dedication, and innovation that drive our success and help us anticipate the future.

Position Overview

The Manager, Area Service (Area Service Manager/ASM) is responsible for maintaining a positive customer experience by managing a team of field service engineers that provide on-site technical services to our customers ensuring cost effective solutions and service delivery that meets contractual commitments and exceeds customer expectations. The key responsibilities will be to ensure services to our large customers in LAC are delivered to agreed schedules and quality standards and achieve customer satisfaction. Position serves as liaison between the customer needs and the Company’s infrastructure mobilizing the supply chain, engineering, and/or technical capabilities and resources as needed. This is a remote position based in Dallas, TX area near most customers and colleagues the manager will support.

Responsibilities

• Direct Area Service Manage team responsible for installation, training and maintenance services to our direct customers
• Support the sales organization with product and service sales and drive customer satisfaction
• Drive efficiency and ongoing cost reduction into the service business in areas such as labor and parts management
• Responsible for managing Service contract relationships with the customer to ensure satisfaction and profitability
• Responsible for ensuring resource allocation achieves maximum utilization and efficiency of staff time and skill set
• Negotiate service maintenance agreement for area customer accounts
• Resource balancing to help coordinate emergency maintenance as needed
• Manage appropriate escalation processes and facilitate follow-through as required
• Develop and maintain close working relationships with customers and capitalize on networking opportunities to promote the company and its services
• People Leadership & Management Direct, influence, and motivate the service design group
• Develop and manage consistent and effective tools and processes for the service design function
• Build strong and open cross-functional relationships with superiors, peers and team to coordinate resources
• Manage and motivate direct reports on all aspects of people and staff management including performance, attendance, capability and disciplinary issues
• Support and coach direct reports to ensure that issues and risks are escalated to allow adequate investigation and resolution and manage such situations to ensure business and individual credibility is kept intact
• Lead continuous improvement culture focused on customer delight

Qualifications

Basic Qualifications

• Must be based in the Dallas, TX area or willing to relocate to this area.
• Associates degree in Electronics or equivalent verifiable training (e.g., military training on relevant field)
• Minimum of 2 years’ experience managing or supervising people
• Minimum of 3 years’ experience managing customer relationships
• Minimum 3 years’ experience in Lean Manufacturing Environment
• Minimum 3 years’ experience using Lean Quality Tools including Value Stream Maps, 5 Why, Kaizen, PDCA, etc.
• Up to 40% domestic travel may be required undefined

Preferred Qualifications

• Degree in Engineering or technical field
• Proven technical aptitude; displayed ability to learn new technologies and concepts and to synthesize new information
• Strong presentation skills
• Strong negotiation and verbal communication skills
• Basic financial analysis and ability to interpret financial reporting
• Six Sigma, Operations and process training is a plus
• Experience using Microsoft Excel
• Experience using artificial intelligence tools to improve productivity, analysis, or service operations

This position may be subject to specific background requirements as required by site specific contracts.

About Entrust

Entrust keeps the world moving safely by enabling trusted identities, payments and data protection around the globe. Today more than ever, people demand seamless, secure experiences, whether they’re crossing borders, making a purchase, or accessing corporate networks. With our unmatched breadth of digital security and credential issuance solutions, it’s no wonder the world’s most entrusted organizations trust us.

For more information, visit www.entrust.com.

Follow us on, LinkedIn, Facebook, Instagram, and YouTube

Entrust Corporation is an EOE/AA/Veteran/People with Disabilities employer.

NO AGENCIES, NO RELOCATION

At Entrust, we don’t just offer jobs – we offer career journeys. Here is what you can expect when you join our team:

Career Growth

Whether you’re a budding developer or a seasoned expert, we’re invested in your professional journey. With learning-forward initiatives and exciting challenges, your growth is our priority.

Flexibility

Life is all about balance. Whether you’re remote, hybrid, or on-site, we offer flexible options that fit your lifestyle.

Collaboration

Here, your voice matters. Our teams thrive on sharing ideas, brainstorming solutions, and working together to build a better tomorrow.

We believe in securing identities—but it doesn’t stop there.

At Entrust, we’re passionate about valuing all identities. Our culture is built on diversity, inclusion, and respect. From unconscious bias training for our leaders to global affinity groups that connect colleagues across the globe, we’re creating a community where everyone is encouraged to be themselves.

Ready to Make an Impact?

If you’re excited by the prospect of innovating, growing your career, and collaborating in a dynamic environment, Entrust is the place for you. Join us in making a difference. Let’s build a more secure world—together.

Compensation Range

The anticipated starting base pay for this position is: $94,499-$138,598 per year (in the primary posting location). Actual compensation will be determined based on geographic location, education, skills and experience.

This position is also eligible for the company’s discretionary annual incentive plan.

Benefits

• In addition to your pay, Entrust offers eligible colleagues and their dependents comprehensive health and well-being programs which include medical, vision, dental, a generous 401(k) matching contribution, life and disability insurance, mental health coaching, virtual fitness programs, paid personal time off plus 12 paid holidays, parental leave and education reimbursement.

Note: Benefit and Compensation programs are subject to eligibility requirements and other terms of the applicable plan or program.

Entrust has the right to end, suspend or amend any of its plans at any time in whole or in part.

For US roles, or where applicable: Entrust is an EEO/AA/Disabled/Veterans Employer.

For Canadian roles, or where applicable: Entrust values diversity and inclusion and we are committed to building a diverse workforce with wide perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds, and we strive to provide an accessible experience for candidates of all abilities. If you require an accommodation, contact [e-mail].

Entrust is an innovative leader in identity-centric security solutions, providing an integrated platform of scalable, AI-enabled security offerings. We enable organizations to safeguard their operations, evolve without compromise, and protect their interactions in an interconnected world – so they can transform their businesses with confidence. Entrust supports customers in 150+ countries and works with a global partner network, we are trusted by the world most trusted organizations.