MGM Rewards Shift Manager - Beau Rivage

MGM Resorts International; Biloxi (MS); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Wellness programs

Employee discounts

Free meals

Development opportunities

Job summary

Be Beau Rivage Resort & Casino in Biloxi, Mississippi, invites you to join MGM Resorts International as an MGM Rewards Shift Manager. You will oversee the Players Club desk and MGM Rewards operations, guiding a team to deliver a consistently WOW guest experience.

Qualified candidates hold a High School Diploma or GED with 2+ years of guest service experience, and are ready to coach and motivate a team while resolving guest concerns.

Qualifications

• Holds a High School Diploma or GED.
• 2+ years of prior relevant experience.
• Face-to-face guest service experience.
• Leads with a positive attitude while coaching and motivating a team.
• Demonstrates strong problem-solving skills and sound judgment when handling guest concerns.

Responsibilities

• Oversee daily MGM Rewards operations to ensure efficient service and a consistently exceptional guest experience
• Assist MGM Rewards Representatives and guests with requests, questions, and loyalty program needs in a professional and timely manner
• Evaluate member status and issue complimentary amenities in accordance with established company guidelines
• Stay informed of property activities, events, promotions, and offerings to provide guests with accurate and helpful information
• Coordinate with other departments and team members to ensure timely and seamless service
• Conduct daily Team Update briefings and create an environment centered on teamwork, recognition, mutual respect, and employee satisfaction
• Provide direction and coaching to maintain and continuously improve the guest experience within the Players Club
• Interview, train, supervise, coach, and develop MGM Rewards team members to support efficient department operations
• Resolve guest concerns and complaints within established scope of authority
• Communicate unusual events, circumstances, missing items, or suspected theft to leadership promptly
• Maintain a professional, organized, and guest-ready Players Club environment

Skills

Guest service

Leadership

Coaching

Problem-solving

Education

High School Diploma or GED

Job description

Biloxi, Mississippi

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

Be the face of an exceptional guest experience as an MGM Rewards Shift Manager at Beau Rivage Resort & Casino. In this leadership role, you will oversee the day-to-day operations of the Players Club desk while leading a team dedicated to making every guest feel recognized, valued, and welcomed. From helping guests navigate their loyalty benefits and redeem rewards to resolving concerns and creating memorable interactions, you will combine leadership, hospitality, and attention to detail to deliver the WOW experience Beau Rivage is known for.

THE STARTING RATE:

$25.44 an hour

THE SCHEDULE:

• 4 10-hour shifts | Full Time
• Must be open and flexible to work varied shifts, including weekends and holidays, based on the business needs

THE DAY-TO-DAY:

• Oversee daily MGM Rewards operations to ensure efficient service and a consistently exceptional guest experience
• Assist MGM Rewards Representatives and guests with requests, questions, and loyalty program needs in a professional and timely manner
• Evaluate member status and issue complimentary amenities in accordance with established company guidelines
• Stay informed of property activities, events, promotions, and offerings to provide guests with accurate and helpful information
• Coordinate with other departments and team members to ensure timely and seamless service
• Conduct daily Team Update briefings and create an environment centered on teamwork, recognition, mutual respect, and employee satisfaction
• Provide direction and coaching to maintain and continuously improve the guest experience within the Players Club
• Interview, train, supervise, coach, and develop MGM Rewards team members to support efficient department operations
• Resolve guest concerns and complaints within established scope of authority
• Communicate unusual events, circumstances, missing items, or suspected theft to leadership promptly
• Maintain a professional, organized, and guest-ready Players Club environment

THE IDEAL CANDIDATE:

• Holds a High School Diploma or GED
• Brings 2+ years of prior relevant experience
• Possesses previous face-to-face guest service experience
• Leads with a positive attitude while coaching and motivating a team
• Demonstrates strong problem-solving skills and sound judgment when handling guest concerns

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• Free meals in our employee dining room
• Professional and personal development through programs and networking opportunities, as well as volunteer opportunities in the community

VIEW JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=10648