MGH Unit Coordinator | Cardiac ICU

Mass General Brigham; Boston (MA); On-site; USD 45,000 - 65,000; Full time

Job summary

Mass General Brigham is seeking a medical administrative professional to join their Cardiac Intensive Care Unit. This full-time position requires providing exceptional administrative support, coordinating patient flow, and interacting with patients and clinical staff. Applicants should have a high school diploma and previous administrative experience. Join a leading healthcare team in a pivotal role that impacts patient care.

Benefits

Weekly Salary

Paid training

Discounted MBTA access

Health, dental, vision, and life insurance

Childcare coverage options

Retirement programs

Qualifications

• Requires 2-3 years of administrative support experience.
• Proficiency in MS Office and office procedures required.
• Ability to manage confidential patient information.

Responsibilities

• Provides administrative support and functions as a liaison between patients and clinicians.
• Manages information at the central nursing station and schedules consultations.
• Expected to organize tasks efficiently and manage patient flow.

Skills

Strong verbal & written communication skills

Interpersonal skills

Proficiency in MS Office

Ability to proofread and edit documents

Knowledge of medical terminology

Education

High School Diploma or Equivalent

Associate's Degree Related Field of Study

Tools

Office procedures and equipment proficiency

Job description

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Ellison 9 is a 16 bed adult Cardiac Intensive Care Unit located in Boston, MA, USA. The unit is in search of a medical administrative professional for a full-time role, available Night 11pm-7:30am, and able to cover two required holiday shifts.

The Cardiac Intensive Care Unit (CICU) is a patient and family-centered adult unit serving critically ill cardiac ICU patients. This is an exceptional opportunity to join a world-class healthcare team and make an important impact on patient care. Because of this new opportunity, we are only accepting full-time applicants for this role.

What do we have to offer*?

* Work/Life: Weekly Salary, paid training, discount MBTA and market-leading shift differential on evening, nights, weekends for candidates seeking a balance to thrive professionally and personally.
* Growth: Career and skills development programs available, as well as an opportunity to work administratively in medicine, or to start a career in medical administration.
*Convenience: Discounts for the MBTA, a convenient Commuters website for stress-free transportation, and full protection for health, dental, vision, and life insurance.
* Award Winning: #1 Best Regional Hospital and on “America’s Best Hospital” in Boston, Massachusetts from U.S. News Best Hospitals for 2024-2025.
* Employee-centric: As the #1 employer in Massachusetts, our full benefits, perks, childcare coverage options, and retirement programs are industry-leading and centered around your importance to this field.

Referral Bonus (if applicable)

Job Summary

Summary
Provides administrative support to unit-based and hospital-wide clinicians and staff in an inpatient unit, functioning as the liaison between the patient, visitors and the clinicians. Expected to effectively organize priorities, complete tasks on time and to manage confidential patient information. Responsible for partnering with nursing to coordinate the day-to-day patient flow including communication to key players regarding patient admissions, discharges and transfers. Also expected to provide outstanding services for every customer interaction. Actual job duties may vary by department.
This position does not require Patient Care.

Essential Functions*

* Performs clerical and other duties to assist in the general administration of the floor or unit.
* Greets and interacts with patients, families, visitors and coworkers in person and via communication tools in a professional manner.
* Receives, prioritizes, organizes and manages information at the central nursing station, and throughout the unit.
* Schedules consultations, tests, procedures, and patient transport to other departments.
* Enters into electronic medical record accurate and timely information about admissions, discharges and transfers to facilitate efficient patient throughput.
* Contacts ancillary service departments to obtain equipment, services and supplies; tracks status and location; uses designated process for identifying and facilitating repairs.
* May assist manager with payroll duties or scheduling of staff, or supervision of unit secretaries. Duties may vary by department.

Qualifications

Education
High School Diploma or Equivalent required or Associate's Degree Related Field of Study preferred

Can this role accept experience in lieu of a degree?
No

Experience
administrative support experience 2-3 years required

Knowledge, Skills and Abilities*
* Proficiency with office procedures and equipment i.e. filing, copying, scanning, printing and faxing.
* Proficiency in MS Office.
* Ability to proofread and edit written documents.
* Ability to use phone system.
* Managing one's own time and the time of others.
* Strong verbal & written communication skills.
* Strong interpersonal, written and oral skills.
* Ability to use standard office equipment.
* Familiarity with medical terminology.

Additional Job Details (if applicable)

Remote Type

Onsite

Work Location

267 Charles Street

Scheduled Weekly Hours

32

Employee Type

Regular

Work Shift

Night (United States of America)

EEO Statement:

The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642. Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.