MGH Endoscopy Clinic / Practice Assistant Senior

Partner's Healthcare; Boston (MA); Hybrid; USD 26,000 - 39,000; Full time

Job summary

Mass General Brigham in Boston is seeking an administrative/clinical support specialist to assist with patient visits, scheduling, check-in/check-out, and related clerical tasks. The role adapts across departments to ensure smooth operation.

The position requires a high school diploma and 3–5 years of office experience, strong MS Office proficiency, and the ability to manage time and multitask effectively in a fast-paced clinical environment.

Qualifications

• High school diploma or equivalent required. No degree substitution accepted.
• Office experience 3–5 years required.
• Strong MS Office skills including Outlook, Word, Excel, PowerPoint.

Responsibilities

• Perform routine administrative and clerical duties in a clinical service or physician practice office.
• Make and manage patient appointments; assist callers with inquiries and scheduling.
• Process patient billing forms and scan documents to patient records.
• Serve as Super User for scheduling, registration, and billing systems and train others.
• Oversee daily activities of practice staff in collaboration with Supervisor.
• May accept co-payments and handle communications related to authorizations, prescriptions, and test results.

Skills

MS Office

Scheduling systems

Outlook

Excel

Time management

Education

High School Diploma or Equivalent

Tools

Scheduling system

Registration system

Billing system

Job description

Job Summary Summary

Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under minimal supervision. Performs administrative duties related to patient visits, including scheduling, check-in, and check-out duties (performs all duties of the other levels at the highest proficiency level). Actual job duties may vary by Department. Does this position require Patient Care? No.

Essential Functions

• -Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• -Make patient appointments and maintain appointment records. Assist callers with routine inquiries and schedule appointments.
• -Process patient billing forms and scan documents to patient medical records/LMR.
• -Acts as "Super User" for scheduling, registration, and billing systems.
• -Provides assistance and training to others in these areas.
• -May perform more complex or specialized functions (i.e., surgical scheduling, schedule changes/blocking) at a more advanced competency level.
• -Provides functional guidance to Office and Practice Assistants.
• -In conjunction with the Supervisor, oversees the daily activities of practice staff.
• -May be required to accept co-payments.
• -Handles, screens, and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.

Qualifications

Education: High School Diploma or Equivalent required. Can this role accept experience in lieu of a degree? No. Experience: Office experience 3-5 years required.

Knowledge, Skills and Abilities

• - Strong technology and MS Office skills - Advanced Outlook, Word, Excel, PowerPoint.
• - Knowledge of office operations and standards and understanding of office procedures, including filing, copying, scanning, printing, and faxing.
• - Ability to use the phone system, manage more non-routine phone calls, and solve routine issues as appropriate.
• - Communicating effectively in writing as appropriate for the needs of the audience and Talking to others to convey information effectively.
• - Understanding written sentences and paragraphs in work-related documents, corresponding and communicating with others clearly and effectively (including composing/editing e-mails, memos, and letters), and taking complete and accurate messages.
• - Managing one's own time and the time of others.
• - Well-organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.
• - Ability to proofread and edit written documents.

Additional Job Details (if applicable)

Physical Requirements

Standing Occasionally (3-33%) Walking Occasionally (3-33%) Sitting Constantly (67-100%) Lifting Occasionally (3-33%) 20lbs - 35lbs Carrying Occasionally (3-33%) 20lbs - 35lbs Pushing Rarely (Less than 2%) Pulling Rarely (Less than 2%) Climbing Rarely (Less than 2%) Balancing Occasionally (3-33%) Stooping Occasionally (3-33%) Kneeling Rarely (Less than 2%) Crouching Rarely (Less than 2%) Crawling Rarely (Less than 2%) Reaching Occasionally (3-33%) Gross Manipulation (Handling) Constantly (67-100%) Fine Manipulation (Fingering) Frequently (34-66%) Feeling Constantly (67-100%) Foot Use Rarely (Less than 2%) Vision - Far Constantly (67-100%) Vision - Near Constantly (67-100%) Talking Constantly (67-100%) Hearing Constantly (67-100%)

Remote Type HybridWork Location 15 Parkman StreetScheduled Weekly Hours 40Employee Type RegularWork Shift Day (United States of America)Pay Range $19.37 - $27.71/HourlyGrade 4

At Mass General Brigham

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.