Mezzanine Operations Supervisor

DHL Express; Erlanger (KY); On-site; USD 55,000 - 75,000; Full time

Job summary

DHL Express is seeking a Mezzanine Operations Supervisor (L2, 3rd Shift) to join the CVG Hub in Erlanger, Kentucky. This leadership role supervises daily mezzanine operations and ensures safe, efficient movement of express cargo across the hub network.

The successful candidate will lead frontline teams, drive operational excellence, uphold safety and compliance, and maintain service quality in a fast-paced logistics environment, including staffing, KPIs, and cross-functional collaboration.

Qualifications

• High School Diploma or GED required.
• Minimum 2 years in logistics, transportation, warehousing, or related operations.
• Leadership or supervisory experience preferred.

Responsibilities

• Lead, coach, and develop a team of operational employees to achieve safety, quality, and productivity goals.
• Ensure daily staffing plans are developed and executed to support operational demands.
• Monitor, track, and maintain KPIs and operational metrics.
• Conduct timecard reviews and audits to ensure accuracy and compliance.
• Facilitate daily team meetings, safety briefings, and operational communications.
• Oversee frontline operations to ensure efficient cargo processing and movement.
• Promote a culture of safety by ensuring adherence to all company, regulatory, and airport requirements.
• Identify operational challenges and implement effective solutions to improve performance and service levels.
• Collaborate with cross-functional teams to support network objectives and customer expectations.
• Ensure compliance with DHL policies, procedures, and performance standards.

Skills

Leadership

Communication

Analytical skills

Staffing management

MS Office

Safety consciousness

Problem solving

Radio communication

Education

High School Diploma or GED

Job description

What makes DHL great? Our People! We know each employee's individual contributions make us the #1 Express Delivery and Logistics Company in the world.

DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment - to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.

DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment - to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.

Start YOUR career with DHL today…

DHL Express is seeking a Mezzanine Operations Supervisor (L2, 3rd Shift) to join our team at the CVG Hub in Erlanger, Kentucky. This leadership role is responsible for supervising daily mezzanine operations and ensuring the safe, efficient, and timely movement of express cargo throughout the hub network.

The successful candidate will oversee frontline operations, drive operational excellence, promote a strong safety culture, and ensure compliance with company policies and customer requirements. This position plays a critical role in maintaining service quality, productivity, and employee engagement in a fast-paced logistics environment.

Key Responsibilities

Responsibilities include, but are not limited to:

• Lead, coach, and develop a team of operational employees to achieve safety, quality, and productivity goals.
• Ensure daily staffing plans are developed and executed to support operational demands.
• Monitor, track, and maintain key performance indicators (KPIs) and operational metrics.
• Conduct timecard reviews and audits to ensure accuracy and compliance.
• Facilitate daily team meetings, safety briefings, and operational communications.
• Oversee frontline operations to ensure efficient cargo processing and movement.
• Promote a culture of safety by ensuring adherence to all company, regulatory, and airport requirements.
• Identify operational challenges and implement effective solutions to improve performance and service levels.
• Collaborate with cross-functional teams to support network objectives and customer expectations.
• Ensure compliance with DHL policies, procedures, and performance standards.

Minimum Qualifications

• High School Diploma or GED required.

Experience

• Minimum of 2 years of experience in logistics, transportation, warehousing, distribution, or a related operational environment preferred.
• Prior leadership or supervisory experience preferred.

Skills & Abilities

• Strong analytical, organizational, and problem-solving skills.
• Demonstrated ability to lead, develop, and motivate employees.
• Excellent verbal and written communication skills.
• Ability to communicate clearly and effectively over high-volume radio channels.
• Flexibility to work varying schedules as required to meet operational needs.
• Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.
• Ability to obtain and maintain an airport security badge and/or Customs clearance as required.
• Must successfully pass all applicable background checks and drug screening requirements.
• Ability to stand for extended periods, bend, stoop, climb stairs and ladders, and perform other physical activities associated with warehouse operations.
• Ability to work in a variety of environmental and weather conditions.

Preferred Qualifications

• Knowledge of DHL operational systems, applications, and processes.
• Experience in express logistics, air cargo, hub operations, or package handling environments.
• Understanding of safety, quality, and performance management principles within a distribution or transportation setting.

This job description is intended to provide a general overview of the position and is not an exhaustive list of all duties, responsibilities, or qualifications. Responsibilities may change based on business needs, and additional duties may be assigned as required.

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here: https://www.eeoc.gov/employers/eeo-law-poster