Meter Services Crew Leader

Mustang Special Utility District; Aubrey (TX); On-site; USD 55,000 - 70,000; Full time

Job summary

A leading utility provider in North Texas is seeking a Meter Services Crew Leader to oversee the water meter infrastructure. This role involves supervising a team, ensuring accurate meter readings, and maintaining high performance standards. The ideal candidate will have a strong background in water utilities, excellent leadership skills, and a commitment to customer service. Join a dynamic team dedicated to providing essential services to the community.

Qualifications

• 2-3 years of experience in water utilities, including installation and maintenance.
• Supervisory experience preferred, focusing on team leadership.

Responsibilities

• Supervise meter services team and ensure efficient workflow.
• Install and troubleshoot water meters for consumption collection.
• Conduct training sessions for team members.

Skills

Customer Service

Problem-Solving

Communication

Leadership

Technical Proficiency

Education

High school diploma or GED

Class D water license

Tools

SCADA systems

GIS software

Job description

Join to apply for the Meter Services Crew Leader role at Mustang Special Utility District

3 days ago Be among the first 25 applicants

Join to apply for the Meter Services Crew Leader role at Mustang Special Utility District

Get AI-powered advice on this job and more exclusive features.

Mustang Special Utility District (“Mustang”) is a local governmental entity providing water and water reclamation utility service in Denton, Collin, and Grayson Counties of North Texas. We are the largest Special Utility District in Texas and in one of the fastest-growing areas of the country. Comprising over 38,000 connections over 220 sq. miles. Our motto is Second to None! Providing Life’s Most Precious Resource. We’re looking for a key person to join our team as a Meter Services Crew Leader

The following consists of a general description of the expectations of this position and is not intended to be all-inclusive, but rather, to highlight and describe the general nature and level of work to be performed. This document should not to be construed as an exhaustive list of all responsibilities, duties, and skills required of the incumbent. The incumbent will be required to follow any other instructions and to perform any other reasonably related job duties and responsibilities requested by their supervisor. Mustang reserves the right to revise or change the job duties and responsibilities, and this Job Description may be updated accordingly. This position is at-will, and this Job Description does not constitute a written or implied contract of employment.

Under the supervision of the Assistant Meter Services Manager, the Meter Services Crew Leader ensures the continuous operation of the district’s water meter infrastructure. This role involves overseeing and performing skilled technical tasks, including maintaining, repairing, and installing district-owned meters. Key responsibilities include connecting fittings, excavating for installations and repairs, testing water pressure, and restoring job sites. The Crew Leader ensures accurate meter readings for proper billing and customer service, assigns daily workflows, guides the team, and provides constructive feedback to maintain high performance standards. This role is crucial for maintaining the integrity of the water utility system and supporting the district’s goals.

Essential Functions, Duties, And Responsibilities:

The following “Essential Functions” are the primary job duties that the incumbent must be able to perform unassisted or with some reasonable accommodation by the employer.

• Team Supervision: Supervise the meter services team and ensure efficient workflow.
• Infrastructure Maintenance: Repair and maintain water infrastructure.
• Data Recording: Read and record meter data accurately.
• Effective Communication: Communicate thoroughly with the Assistant Meter Service Manager to ensure the accuracy of all meters in the billing system.
• Meter Installation and Troubleshooting: Install and troubleshoot residential and commercial water meters for automatic consumption collection.
• Failure Investigation: Investigate and report mechanical and electrical meter failures.
• Calibration Testing: Perform tests to calibrate equipment, ensuring water meters function accurately.
• Data Coordination: Coordinate the entry of water meter data into the utility billing system, collect field data, and prepare reports.
• Reading Verification: Monitor and verify readings from all water meters.
• Service Orders: Process and complete assigned service orders and transponder change-outs.
• Inventory Control: Maintain storehouse inventory, ensuring loss prevention and control.
• Work Order Management: Ensure work orders are updated and completed daily.
• Meter Installation and Removal: Install new water meters, disconnect meters for nonpayment, and remove existing meters as needed.
• Tool and Equipment Management: Organize, inspect, clean, and maintain tools and equipment.
• Customer Support: Assist utility billing with customer concerns regarding water meters.
  
  

Crew Lead Duties And Responsibilities:

• Team Supervision and Support: Supervise the meter services team, providing clear direction, support, and guidance. Ensure all team members understand their tasks and responsibilities and help as needed to promote a collaborative work environment.
• Project Management: Plan, delegate, and oversee projects related to meter installations, repairs, and maintenance. Ensure projects are completed on time, within budget, and meet quality standards.
• Training and Development: Conduct training sessions for new and existing team members, focusing on technical skills, safety procedures, and customer service. Encourage continuous learning and professional development within the team.
• Performance Evaluation: Regularly evaluate team performance using established metrics. Provide constructive feedback, recognize achievements, and identify areas for improvement to ensure high performance and adherence to standards.
• Safety Enforcement: Promote a culture of safety by strictly enforcing all safety regulations and protocols. Conduct regular safety meetings and ensure team members use appropriate personal protective equipment (PPE).
• Effective Communication: Facilitate regular team meetings to discuss ongoing projects, set new targets, and address any issues. Ensure effective communication between team members and other departments to foster a cohesive work environment.
• Customer Service: Address and resolve customer inquiries and concerns related to meter services. Ensure the team provides excellent customer service and maintains positive relationships with customers.
• Data Management: Oversee the accurate entry and maintenance of data related to meter readings, installations, and repairs in the utility billing system. Ensure all records are up-to-date and correctly filed.
• Resource Management: Manage the inventory of materials, tools, and supplies. Ensure the team has the necessary resources to complete their tasks efficiently and monitor for any discrepancies or needs.
• Compliance and Reporting: Ensure all operations comply with regulatory standards and internal policies. Prepare and submit detailed reports on team activities, project progress, and performance metrics to upper management.
  
  

Position Specifications:

This position is classified as exempt under the provisions of the Fair Labor Standards Act and is not subject to the organization’s policies and procedures pertaining to overtime hours.

Education:

Required:

• Minimum: High school diploma or General Education Diploma (GED).
• Class D water license
  
  

Preferred

• Preferred: Additional coursework or training in water utility operations, management, or a related field.
• Class C water license
  
  

Required:

Experience:

• Minimum: 2-3 years of experience in water utilities, including installation, maintenance, and repair.
  
  

Preferred:

• Preferred: 3-5 years of experience with supervisory or team leadership responsibilities in a water utility environment.
  
  

Knowledge, Skills, And Abilities:

• Water Utility Operations: Comprehensive understanding of water meter installation, maintenance, and repair techniques, water distribution systems, and data collection methods.
• Regulatory Compliance: In-depth knowledge of TCEQ, EPA, and other regulatory standards, including reporting requirements and environmental impact regulations.
• Safety Practices: Extensive knowledge of safety protocols, emergency response procedures, and risk assessment processes to ensure a safe working environment.
• Customer Service Principles: Understanding of customer service standards, effective communication strategies, and conflict resolution techniques to maintain positive public relations.
• Technological Proficiency: Proficiency with SCADA systems, GIS software, office software, and mobile technology for data collection and reporting.
• Leadership and Supervision: Ability to supervise and guide a team, delegate tasks, provide training, conduct performance evaluations, and resolve conflicts effectively.
• Communication: Strong verbal and written communication skills for interacting with team members, management, and external stakeholders, and conducting team meetings.
• Project Management: Proficiency in planning, organizing, and managing multiple projects, setting goals and timelines, and coordinating with other departments.
• Technical Proficiency: Skill in using SCADA and GIS systems, data management tools, and office software for monitoring operations and documenting activities.
• Customer Service: Ability to provide excellent customer service, handle inquiries and complaints, and gather and implement customer feedback for service improvement.
• Problem-Solving: Ability to identify issues, analyze information, and develop effective solutions to complex problems, including technical troubleshooting.
• Decision-Making: Ability to make informed decisions under pressure, evaluate options, and take responsibility for outcomes to improve team performance and service delivery.
• Physical Stamina: Capability to perform physically demanding tasks, such as lifting, bending, and working in various weather conditions, ensuring effective field operations.
• Attention to Detail: Ability to maintain high levels of accuracy in data collection, inspections, and reporting, ensuring compliance with standards and regulations.
• Team Collaboration: Ability to work effectively as part of a team, fostering a collaborative environment, coordinating with team members, and supporting a cohesive team dynamic.
  
  

Training/Professional Development Requirements:

• Ongoing Education: Attend workshops, seminars, and training sessions related to water utility operations, safety protocols, and customer service to stay current with industry best practices and regulatory standards.
• Certification Maintenance: Obtain and maintain relevant certifications such as TCEQ Water Operator Licenses. Participate in periodic refresher courses and training to keep certifications up-to-date.
• Leadership Training: Engage in leadership development programs to enhance supervisory skills, including team management, conflict resolution, and effective communication strategies.
  
  

Visual Acuity, Hearing, Speaking, Manual Dexterity:

• Visual Acuity: Must be able to read and interpret technical documents, safety protocols, and regulatory guidelines, and work with computer screens and paper documents for extended periods.
• Hearing and Speaking: Ability to communicate effectively in both noisy and quiet environments, participate in team meetings, conduct training sessions, and engage with regulatory representatives, requiring clear and articulate verbal communication.
• Manual Dexterity: Demonstrate high manual dexterity to operate and manipulate tools, equipment, and controls precisely, including performing repairs, calibrations, and routine maintenance tasks that require steady hands and fine motor skills.
  
  

Mental Demand:

• Problem Solving: Ability to quickly analyze and resolve complex issues related to water operations, including system malfunctions, regulatory compliance, and staff management. This requires critical thinking and sound judgment.
• Attention to Detail: Maintain a high level of accuracy and attention to detail when monitoring water systems, preparing reports, and ensuring compliance with regulatory standards, identifying potential issues before they escalate.
• Decision-Making: Ability to make well-informed decisions under pressure, balancing multiple priorities, and considering the potential impacts on operations, staff, and public safety.
  
  

Environment/Working Conditions:

• Outdoor Work in Extreme Weather: The role frequently requires working outdoors in various weather conditions, including extreme heat, cold, rain, and wind. The Meter Services Team Lead must be prepared to conduct site inspections and oversee field operations in all types of weather to ensure continuous service and compliance with standards.
• Exposure to Hazardous Conditions: Regular exposure to hazardous conditions is a part of the job, including working near heavy machinery, potentially harmful chemicals, and in environments where safety protocols must be strictly followed to prevent accidents and injuries.
• Physical Demands: The role involves significant physical activity, such as walking, standing, climbing, and bending, often on uneven terrain. The team lead needs to be physically fit to handle the demands of site visits and inspections effectively.
  
  

Conditions Of Employment:

• Must have a valid Class "C" Driver's License before employment (must obtain Texas Class "C" driver's license within 30 days of hire per state law).
• Must pass a drug test, criminal history background check, and social security number verification check.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Utilities

Referrals increase your chances of interviewing at Mustang Special Utility District by 2x

Get notified about new Crew Lead jobs in Aubrey, TX.

Crew Lead (Part Time Manager) - Shops at PGA Frisco

KHI MEDICAL Traveling Construction Foreman

Lawn Care Technician / No Landscaping / Hiring Immediately

Crew Leader - Utility Line Maintenance (Sewer)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.