Meter Service Technician

Jordan Valley Water Conservancy District; West Jordan (UT); On-site; USD 33,062 - 54,676; Full time

Job summary

Jordan Valley Water Conservancy District seeks a dependable Meter Service Technician to support its water-meter systems including AMI/AMR networks. The role involves field work, meter testing, and customer service across the District’s retail, wholesale and internal meters.

Two levels may apply: Technician I (Grade H) or Technician II (Grade J) depending on experience, with four 10-hour shifts and occasional overtime. Physical work in outdoor environments is required.

Qualifications

• High school diploma or equivalent.
• Utah Grade IV Water Distribution certification or ability to obtain within six months.
• Basic mechanical, computer, data-entry and mathematics skills.
• Ability to communicate effectively with customers and staff.

Responsibilities

• Monitor AMI/AMR network and identify meter or communication issues.
• Install, test, repair, and maintain retail, wholesale, and internal meters.
• Read and verify meters for billing; inspect vaults and document deficiencies.
• Respond to customer inquiries about water service and meter operation.
• Enter accurate data into District software and assist with audits and projects.

Skills

AMI/AMR systems

Meter reading

Customer service

Electrical troubleshooting

Data entry

Education

High school diploma

Utah Grade IV Water Distribution certification

Tools

Meter-reading devices

Diagnostic software

Job description

Jordan Valley Water Conservancy District is seeking a dependable, service-oriented professional to join its Meter Section. This position performs technical and field work supporting the District's retail, wholesale, and internal water-meter systems. The successful candidate will work with advanced metering infrastructure and automated meter-reading technology, maintain and repair meters and related equipment, respond to customer service needs, and help ensure accurate and reliable meter information.

This recruitment may be filled as either a Meter Service Technician, Grade H, or Meter Service Technician II, Grade J, depending on the selected applicant's experience, certifications, technical knowledge, and demonstrated ability.

Primary Responsibilities

Depending on the level of the position, responsibilities may include:

• Monitoring the AMI/AMR network and identifying meter or communication deficiencies using reports, real-time data, and diagnostic tools.
• Diagnosing communication interruptions, meter failures, abnormal consumption patterns, and other system discrepancies.
• Installing, removing, testing, troubleshooting, and repairing retail, wholesale, commercial, industrial, and internal District meters.
• Setting meters and radios for new connections and completing service turn-ons, shutoffs, and delinquency disconnections.
• Repairing stuck or damaged meters, angle valves, meter boxes, remote equipment, and related field infrastructure.
• Reading and verifying commercial, industrial, and wholesale meters for billing purposes.
• Inspecting meter vaults, conducting confined-space testing, identifying valve problems, and documenting deficiencies.
• Responding to customers regarding water service, meter operation, consumption calculations, usage concerns, and complaints.
• Entering accurate meter, maintenance, repair, testing, and work-order information into District software systems.
• Performing traffic-control and flagging responsibilities at field worksites.
• Assisting with large-meter inspections, MAG-meter calibration, system audits, and other specialized projects.

Employees appointed at the Technician II level will perform more advanced troubleshooting and data analysis, work with greater independence, assist with specialized wholesale and large-meter work, and provide field guidance and informal training to Meter Service Technician employees.

Minimum Qualifications

Meter Service Technician

• High school diploma or equivalent.
• At least one year of related work experience.
• Valid Utah driver license.
• Utah Grade IV Water Distribution certification, or ability to obtain it within six months of appointment.
• Ability to pass and maintain a respiratory medical evaluation and respirator fit test.
• Forklift and flagger certifications, or ability to meet District certification requirements.
• Basic mechanical, computer, data-entry, and mathematics skills.
• Ability to use or learn to use hand tools, power tools, meter-reading equipment, atmospheric testers, pneumatic tools, and related field equipment.
• Ability to communicate effectively with customers, members of the public, and District employees.

Meter Service Technician II

• High school diploma or equivalent.
• At least two years of related experience in water distribution, metering, AMI/AMR systems, or field operations.
• Valid Utah driver license.
• Utah Grade IV Water Distribution certification.
• Forklift and flagging certifications.
• Proficiency with AMI/AMR systems, handheld meter-reading devices, and diagnostic software.
• Ability to perform intermediate-to-advanced troubleshooting of retail, wholesale, and internal meters.
• Ability to interpret technical information, analyze consumption patterns, and identify discrepancies.
• Strong customer-service and communication skills, including the ability to explain technical findings and assist with customer concerns.
• Ability to provide field guidance and informal training to less-experienced technicians.

Technical training in mechanical maintenance, electronics, metering systems, or water operations is preferred. Experience troubleshooting meters or communication networks is also preferred.

Work Schedule and Conditions

The normal schedule consists of four 10-hour shifts, from 6:00 a.m. to 4:30 p.m., Monday through Thursday or Tuesday through Friday. Schedule changes or occasional overtime may be required to complete maintenance activities or resolve customer-service issues.

Employees work primarily in the field and are regularly exposed to outdoor weather. The position also involves work around traffic, in confined spaces and meter vaults, on ladders, and in areas with elevated noise. Employees must be able to stoop, kneel, crouch, crawl, climb, operate tools and equipment, and frequently lift or exert force of up to 40 pounds and occasionally up to 50 pounds.

The position is not eligible for remote work. Employees appointed at the Technician II level are also required to participate in a 24-hour emergency standby rotation, generally one week every four to five weeks.

Pay

Meter Service Technician: Salary Grade H $24 - $33.60 per hour, depending upon experience, certifications, technical knowledge, and demonstrated ability.

Meter Service Technician II: Salary Grade J $27.37 - $39.69 per hour, depending upon experience, certifications, technical knowledge, and demonstrated ability.

Applicants do not need to determine which level to apply for. Applications will be evaluated for placement at the level that most closely matches the applicant's experience, certifications, and demonstrated qualifications.

Applicants who are selected for employment with our organization may be subject to a background check and drug screening as a condition of employment. The background check may include, but is not limited to, criminal history, education and employment verification, and credit history. The drug screening may test for illegal drugs and controlled substances.

By submitting an application, you agree to consent to these screening processes if you are selected for employment. Any offer of employment will be contingent upon satisfactory completion of the background check and drug screening. Refusal to consent or unsatisfactory results may result in the withdrawal of the job offer or termination of employment.

Please note that our organization complies with all applicable laws regarding background checks and drug screening, and we will use this information only for employment-related purposes. We maintain strict confidentiality of all personal information obtained during the screening process.

If you have any questions about our background check and drug screening policies or the screening process itself, please feel free to contact us.