Meter Reading and Collecting Analyst

Xcel Energy Inc; Amarillo (TX); On-site; USD 64,000 - 91,000; Full time

Benefits offered by this job

Annual incentive program

Medical/Pharmacy Plan

Dental

Vision

Life Insurance

401(k)

Paid time off

Holidays

Parental Leave

Job summary

Xcel Energy in Amarillo, TX, invites you to join our team as a data analytics professional supporting meter reading, collections and data acquisition systems to drive reliable energy data and customer care.

You will analyze business needs, document requirements, manage all reporting and budgeting activities, and collaborate with management and stakeholders to implement innovative solutions.

Qualifications

• Minimum of 5 years of combined related work experience in field credit/collections, billing, meter reading and customer care operations.
• Minimum of 2 years of lead or senior experience within customer service, meter reading or related area.
• Excellent computer skills with Microsoft Office software and analytical software.
• Ability to travel occasionally.

Responsibilities

• Provide analytical expertise in the development, integration, and application of meter reading and collections systems requirements.
• Manage all reporting and analytical processes for daily, weekly and monthly operations and compliance.
• Provide business requirements, feedback, and direction for deployment of new processes and technologies.
• Keep abreast of meter reading and collections technology improvements.
• Monitor budget reports and timelines; ensure timeliness and accuracy of budget information.
• Other duties as assigned.

Skills

Analytical skills

Communication

Attention to detail

Microsoft Office

Data analysis

Education

High school diploma

2 years of college

Tools

MRAS

ARCS

FCS

CRS

Itron

MDMS

Cellnet

Smart Grid

Job description

Are you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn and grow? A position at Xcel Energy could be just what you’re looking for.

Position Summary

Responsible for Xcel Energy's meter reading, field collections and data acquisition applications to ensure they perform to departmental and business unit goals by analyzing, designing, implementing and supporting business processes and information systems. Determine business needs and analyze process improvement opportunities. Manage all departmental reporting and data analysis processes to include MRAS, ARCS, FCS, CRS, Itron, MDMS, Cellnet, Smart Sync, Smart Grid, and future systems. Regular collaboration with all related departments and related systems is required. Facilitate and monitor budget reports and timelines.

Essential Responsibilities

• Provide analytical expertise in the development, integration, and application of meter reading and collections systems requirements to ensure accurate reading, measurement and billing of energy data. Contribute to departmental and business unit operational goals by working with management and stakeholders to analyze, design, implement and support business processes and information systems. Includes facilitating discussions to identify, document, validate and analyze business requirements, designing innovative solutions and making recommendations that support departmental goals.
• Manage all reporting and analytical processes for daily, weekly and monthly operations and compliance. Compile, compare and analyze meter reading, collections, data acquisition and customer information reports. Determine trends and troubleshoot for potential problems and errors. Maintain data integrity through verification processes. Manage collection and data acquisition systems to ensure all data is acquired and transmitted on time. Use all related systems including MRAS, ARCS, FCS, CRS, Itron, MDMS, Cellnet, Smart Sync, Smart Grid, etc. Provide necessary documentation to maintain Sox and internal auditing requirements.
• Provide business requirements, business feedback, and direction for the development, deployment and support of existing and new processes and technologies that optimize revenue cycle goals. Build effective working relationships with stakeholders to understand and meet informational needs. Interact with management, and other stakeholders through verbal or written communication. Prepare and present presentations to management, customers, and other stakeholders in a variety of settings.
• Keep abreast of meter reading and collections technology improvements to effectively utilize new technology.
• Facilitate and monitor budget reports and timelines. Gather data from areas and assure timeliness and accuracy of budget information and reporting. Provide periodic updates and reports on budget performance. Respond to inquiries and requests for budget information and assist with analysis. May assist with reporting and analysis of employee non-productive time-off.
• Other duties as assigned.

Minimum Requirements

• High school diploma required.
• 2 years of college desired or equivalent combination of education and experience.
• Minimum of 5 years of combined related work experience with field credit/collections, billing, meter reading and customer care operations.
• Minimum of 2 years of lead or senior experience within customer service, meter reading or related area, with progressive experience leading projects and/or employees.
• Excellent computer skills with Microsoft Office software and analytical software required.
• Strong customer focus.
• Demonstrated attention to detail.
• Proven communication and analytical skills.
• Ability to travel occasionally.

Preferred Requirements

• Analytical skills.
• Knowledge with CRS.

As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy, we strive to be the preferred and trusted provider of the energy our customers need. If you’re ready to be a part of something big, we invite you to join our team.

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Individuals with a disability who need an accommodation to apply please contact us at [e-mail].

Non-BargainingThe anticipated starting base pay for this position is: $64,100.00 to $90,966.66 per yearThis position is eligible for the following benefits: Annual Incentive Program, Medical/Pharmacy Plan, Dental, Vision, Life Insurance, Dependent Care Reimbursement Account, Health Care Reimbursement Account, Health Savings Account (HSA) (if enrolled in eligible health plan), Limited-Purpose FSA (if enrolled in eligible health plan and HSA), Transportation Reimbursement Account, Short-term disability (STD), Long-term disability (LTD), Employee Assistance Program (EAP), Fitness Center Reimbursement (if enrolled in eligible health plan), Tuition reimbursement, Transit programs, Employee recognition program, Pension, 401(k) plan, Paid time off (PTO), Holidays, Volunteer Paid Time Off (VPTO), Parental Leave

Benefit plans are subject to change and Xcel Energy has the right to end, suspend, or amend any of its plans, at any time, in whole or in part.

In any materials you submit, you may redact or remove age-identifying information including but not limited to dates of school attendance and graduation.You will not be penalized for redacting or removing this information.

Deadline to Apply: 09/08/26

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ACCESSIBILITY STATEMENT

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