Director, Billing Operations

Xcel Energy; Town of Texas (WI); On-site; USD 129,000 - 160,000; Full time

Benefits offered by this job

Annual Incentive Program

Medical/Pharmacy Plan

Dental

Vision

Life Insurance

401(k) plan

Paid time off (PTO)

Holidays

Volunteer Paid Time Off

Job summary

Xcel Energy in the United States is seeking a senior leader to develop and execute the strategy for Customer Care Billing Operations, directing strategic planning, budgeting, analytics and vendor management to ensure accurate bill delivery and SOX compliance.

The role emphasizes performance improvement, staff development, cross-functional collaboration, and driving efficiency across OpCo teams.

Qualifications

• Undergraduate degree in business, finance, communications or related discipline.
• 8-10 years of experience in related business discipline.
• Experience leading cross-functional teams and employee engagement.
• Knowledge of Regulatory and Sarbanes-Oxley requirements.
• Experience managing large-scale projects, budgets and staff.

Responsibilities

• Direct Billing Operations team ensuring timely and accurate bill processing and quality expectations.
• Lead initiatives to improve efficiency, accuracy and technology adoption in billing.
• Oversee vendor relationships, contracts, performance and cost with compliance.
• Manage department budget, headcount, workforce planning and retention.
• Provide leadership for staff development, training and performance reviews.

Skills

Strategic leadership

Budget management

Vendor management

SOX compliance

Regulatory knowledge

Cross-functional collaboration

Project management

Education

Bachelor's degree

Job description

Are you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn and grow? A position at Xcel Energy could be just what you’re looking for.

Position Summary

Develop and execute overall strategy of Customer Care Billing Operations. Direct business area strategic planning, budget management, analytics, vendor management, quality assurance and talent management. Ensure high-quality performance and value through efficient bill delivery. Responsible for Sarbanes-Oxley compliance, business continuity and disaster recovery plans for billing. Build and maintain relationships within Customer Care and throughout the company, ensuring positive business outcomes and continuous improvement.

Essential Responsibilities

• Direct Billing Operations team ensuring timely and accurate bill processing meets service levels, and customer and quality assurance expectations. Lead efforts to ensure key performance metrics are met and sustained including SOX compliance, business continuity, disaster recovery plans and industry benchmarking.
• Identify and advance business and process improvement opportunities. Support implementation of changes to enhance efficiency and accuracy in billing operation, as well as improve billing processes and systems. Utilize new leading technology and adopt important company initiatives including technology transformations. Explore and develop new ideas and technology to optimize operations through strategic planning.
• Oversee multiple large vendor relationships ensuring maximization of productivity and utilization of technology. This includes negotiating contracts, managing vendor performance, and ensuring that vendors meet service level agreements. Manage the budget related to vendor services, ensuring cost-effective solutions while maintaining high-quality service delivery. This includes monitoring expenses, negotiating cost reductions, and ensuring efficient use of resources. Ensure that all vendor activities comply with regulatory requirements and company policies.
• Oversee the overall department budget, including operating and maintenance (O&M) expenses and capital projects. Manage the headcount for the billing operations team, which includes workforce planning, recruitment, and retention, ensuring the team has the necessary resources and skills to meet performance standards.
• Provide leadership and support for staff development, including training, performance evaluations, and career development opportunities. Align individual employee performance goals with strategic business priorities.
• Partner with OpCo Account Management teams and other business units to ensure continuity, align on strategic goals, share critical updates, and coordinate efforts to prevent redundancy and improve efficiency. (Technology Services, Account Management, Electric Operations, Gas Operations, Builders Call Line, Regulatory, Customer Contact Center, Credit & Collections Services, Finance and Accounting).

Minimum Requirements

• Undergraduate degree in business, finance, communications or related discipline required.
• 8-10 years of experience in related business discipline.
• Demonstrated experience working with cross-functional departments and teams, leading a diverse work group and effective employee engagement.
• Demonstrated knowledge of Regulatory and Sarbanes-Oxley requirements.
• Experience successfully managing large-scale projects, budget and employees.

Preferred Requirements

• Billing leadership experience

As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy, we strive to be the preferred and trusted provider of the energy our customers need.

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Individuals with a disability who need an accommodation to apply please contact us at [e-mail].

Non-Bargaining

The anticipated starting base pay for this position is: $129,000.00 to $160,000.00 per year

This position is eligible for the following benefits:

• Annual Incentive Program
• Medical/Pharmacy Plan
• Dental
• Vision
• Life Insurance
• Dependent Care Reimbursement Account
• Health Care Reimbursement Account
• Health Savings Account (HSA) (if enrolled in eligible health plan)
• Limited-Purpose FSA (if enrolled in eligible health plan and HSA)
• Transportation Reimbursement Account
• Short-term disability (STD)
• Long-term disability (LTD)
• Employee Assistance Program (EAP)
• Fitness Center Reimbursement (if enrolled in eligible health plan)
• Tuition reimbursement
• Transit programs
• Employee recognition program
• Pension
• 401(k) plan
• Paid time off (PTO)
• Holidays
• Volunteer Paid Time Off (VPTO)
• Parental Leave

Benefit plans are subject to change and Xcel Energy has the right to end, suspend, or amend any of its plans, at any time, in whole or in part.

In any materials you submit, you may redact or remove age-identifying information including but not limited to dates of school attendance and graduation. You will not be penalized for redacting or removing this information.

Deadline to Apply: 09/09/26

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ACCESSIBILITY STATEMENT

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