Meta Lab Senior Retail Experience Expert

Channel Partners Solutions, LLC.; San Diego (CA); On-site; USD 38,000 - 53,000; Full time

Benefits offered by this job

Weekly pay

Health benefits

Paid time off

Paid training

401(k) with match

Referral bonus

FSAs for parking/transit

Growth opportunities

Job summary

Channel Partners Solutions is hiring for a Senior Experience Expert to deliver immersive AR/VR demos and lead large events at the Westfield UTC store. You will train new hires alongside the Retail Manager and ensure a top-notch customer experience.

The role requires strong communication, a tech-savvy mindset, and flexible weekend availability to support ongoing store initiatives.

Qualifications

• High school diploma or equivalent required.
• 2+ years of customer-facing experience in premium retail.
• Familiar with AR/VR technology.

Responsibilities

• Be a subject matter expert on client products and features.
• Demonstrate AR/VR products to customers and engage them.
• Act as escalation point for the team on the sales floor.
• Lead and execute large events with immersive experiences.
• Handle daily store operations and maintain displays.
• Collaborate with Retail Manager to reach KPIs.

Skills

AR/VR tech familiarity

Public speaking

Customer service

Team training

Problem solving

Strong communication

Education

High School Diploma or equivalent

Job description

We’re growing! Join our Meta Store Retail team at Westfield UTC as we bring Smart Wearables and Meta Quest mixed reality experiences to life! As a Senior Experience Expert, you are focused on creating the best in-store customer experience through immersive, hands-on demos of AR & VR products and educating customers. You will be the lead person on all large-scale events. You will train new hires in collaboration with the Retail Manager. Our ideal candidate is a tech-savvy leader with high attention to detail, exemplary communication skills, natural problem-solving abilities, and must have completely open and flexible availability.

Minimum Pay

USD $33.00/Hr.

Maximum Pay

USD $33.00/Hr.

What We Offer

• Weekly pay schedule and early wage access - get paid when you need it
• Health and wellness benefits plans
• Paid time off and holidays
• Paid training
• 401(k) with employer matching
• Referral bonus
• Tax savings with flexible spending accounts for parking, transit, dependents, and healthcare costs
• Opportunity to work with a growing company that actively rewards and promotes its employees

What You’ll Do

• Be a subject matter expert! Fully understand the features & benefits of our client’s products, including accessories
• Demonstrate AR/VR products to customers and influence how they play, learn & experience the world around them.
• Serve as a customer escalation point for the team on the sales floor when management isn’t present
• Lead & execute large events within the dedicated space by creating immersive experiences with the attendees
• Perform day-to-day operations, including but not limited to; opening & closing procedures & maintain interactive customer displays
• Achieve all goals & key performance indicators; in partnership with the Retail Manager, develop action plans when targets are not met
• Other duties as assigned by management

Experience and Education

• High School Diploma or equivalent
• 2+ years of customer-facing experience in premium retail
• Proven experience in presentation, public speaking, and/or storytelling
• Familiar with AR/VR technology

Skills And Attributes

• Extremely strong interpersonal communication, soft skills, written, verbal & on camera
• Ability to leverage advanced customer service & industry-related experience to train team members
• Must be results and detail-oriented
• Must be extremely tech-savvy and passionate about technology
• Ability to ask effective questions and be an active listener
• High level of initiative and self-motivation with a continued drive to learn
• Strong problem-solving and conflict resolution skills
• Able to work well both in a team environment
• Must have reliable transportation to get to and from work on time
• Flexible availability; available to work weekends

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, employees are required to:

• Regularly talk, sit, stand, walk, & bend over, repetitive use of hands/arms, repetitive use of legs and grasp
• Frequently lift and carry up to 25 pounds
• Occasionally lift and carry up to 50 pounds
• Continuous hand/eye coordination and fine manipulation

Important Information

Channel Partners Solutions is an equal opportunity employer in every aspect of employment, including but not limited to; selection, training, development and promotion of the most qualified candidates and employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by state or local law. Channel Partners is committed to equal employment opportunity in all other privileges, terms and conditions of employment that may not be covered in this statement. Channel Partners is an at-will employer.

Channel Partners is a team of experts delivering end-to-end retail, marketing, and consumer activation solutions across industries. We connect every part of the retail ecosystem to move brands forward with precision, speed, and measurable impact. Visit us at www. channelpartners .com for more information.

Channel Partners is committed to protecting applicant privacy, and any personal information submitted during the hiring process is used solely for recruitment purposes in accordance with our privacy policies and applicable data protection laws, including CCPA. We restrict access to applicant data to authorized personnel and maintain safeguards to prevent unauthorized access or misuse. Applicants may have rights under these laws - such as accessing, correcting, or requesting deletion of their information, and can contact Human Resources with any questions or to exercise these rights. To view our privacy policies please visit Privacy Policy and California Privacy Rights .