MES Support Analyst (Rockwell Pharma Suite)

Experis; Town of Texas (WI); Remote; USD 70,000 - 90,000; Full time

Job summary

A leading company is seeking a skilled MES Support Analyst with expertise in Rockwell PharmaSuite to support manufacturing operations. The role involves troubleshooting MES-related issues, managing support tickets, and collaborating with cross-functional teams to ensure seamless execution on the shop floor.

Benefits

401(k)

Vision insurance

Medical insurance

Qualifications

• Proven experience with Rockwell PharmaSuite MES.
• Strong knowledge of Manufacturing IT applications and system interfaces.

Responsibilities

• Provide technical support to shop floor operators using the MES.
• Troubleshoot and resolve MES issues, primarily with Rockwell PharmaSuite.
• Manage all MES-related ServiceNow tickets.

Skills

Communication

Analytical Skills

IT Troubleshooting

Tools

Rockwell PharmaSuite

ServiceNow

Job description

MES Support Analyst (Rockwell Pharma Suite)

MES Support Analyst (Rockwell Pharma Suite)

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US IT Technical Recruiter @ Experis IT Manpower | Full-life Cycle Recruiting

Job Title: MES Support Analyst (Rockwell PharmaSuite)

Location: Remote

Job Summary:

We are seeking a skilled MES Support Analyst with expertise in Rockwell PharmaSuite to support our manufacturing operations. This role is responsible for troubleshooting MES-related issues, managing support tickets in ServiceNow, and collaborating with cross-functional teams to ensure seamless execution on the shop floor.

Key Responsibilities:

• Provide technical support to shop floor operators using the Manufacturing Execution System (MES).
• Troubleshoot and resolve MES issues, primarily with Rockwell PharmaSuite.
• Triage, investigate, and manage all MES-related ServiceNow tickets.
• Escalate complex issues to Tier 2 MES support team as needed.
• Collaborate with Manufacturing IT application teams to diagnose and resolve interface issues.
• Maintain and develop the MES Knowledge Base for ongoing support improvement.
• Analyze support ticket trends, report recurring issues, and suggest preventive actions or process improvements.
• Ensure compliance with safety protocols and complete all mandatory training.
• Provide support during nights and weekends as required.

Required Skills & Qualifications:

• Proven experience with Rockwell PharmaSuite MES.
• Strong knowledge of Manufacturing IT applications and system interfaces.
• Proficiency with ServiceNow ticketing system.
• Experience in IT troubleshooting in a manufacturing environment.
• Strong communication and analytical skills.
• Ability to work independently and escalate issues appropriately.
• Commitment to safety and continuous learning.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Information Services

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Inferred from the description for this job

401(k)

Vision insurance

Medical insurance

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